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BBQ News: Barbeques Galore Buyout

By September 18, 2008

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Bankrupt Barbeques Galore has been purchased by Taiwanese Gas Grill manufacturer Grand Hall. The newly formed Grand Home Holdings division of Grand Hall will continue operation of at least 42 of the Barbeques Galore stores in Texas, California and Arizona. Barbeques Galore which declared bankruptcy on August 15th was forced to sell off all assets to cover the nearly $40 million dollars in debt the company had acquired in recent months. Grand Hall has spent $15 million dollars to purchase most of the remaining assets of the company. While Barbeques Galore has blamed the housing crises for its faltering business, Grand Hall has expressed optimizing that it can turn the company around and make the remaining stores into an outlet for its Gas Grills. Grand Hall has been a supplier of many of the Barbeques Galore brand grills including the large Grand Turbo Grills. Grand Hall is also the maker of grills available in Sears, Sam's Club and Fortunoff stores with brand names like Kenmore, Perfect Flame, The Source, and Strathwood.

Australian Barbeque's Galore originally came to the United States on a franchising business model but began buying back many independently owned franchises several years ago. The remaining independent franchises that are still in business have been asked to change their names so if your local store suddenly has a new name you know that it is an independent store.

The future product lines of Barbeques Galore stores are still unknown but with Grand Hall being their primary supplier of store brand products I doubt much will change in that direction. The new company promises to be leaner after many of the money loosing stores have already been shut down.

If you have questions about service or support for the grill you bought from a Barbeques Galore store I suggest you contact them at: 1-800-752-3085

Comments

September 24, 2008 at 2:30 pm
(1) Ron702 says:

Maybe they went out of business because they didn’t understand the principle of volume. Instead of selling a lot of grills for middle class people in the $200 to $400 price range, they priced their grills in the $400 to $1200 range. Sure, some people bought the $1200 models, but evidently not enough. Since their
Grills were made primarily in Taiwan, most of the price was profit. The same goes for their competitors Home Depot and Lowes. You can buy a stove for less than the price of most of their grills.

October 8, 2008 at 1:01 pm
(2) john says:

My local store said they ordered 2 parts for me the first of Sept. Now On Oct 6 they tell me they are out of business. The company says they have all parts packed up to move several miles away. Parts may be available by mid Nov. The new company has no idea how to provide customer service and should be written up in all news services so no one else is put in the position of not being able to use a grill. Look at the products they supply DO NOT BUY ANY NEW ONES.

December 11, 2008 at 4:59 pm
(3) Matt says:

I have been a customer of barbecues galore for a number of years now, and they have become an institution in our community. I bought an expensive barbecue from them, and until their bankruptcy, have never had a problem getting replacement parts or grilling supplies from them. Frustrating? hell yes. However, when I decided to take my business elsewhere, I was surprised to find that noone carried parts for my $3,000+ barbecue; nor did I find one as nice as mine at home depot, lowes, or Osh. ( I did find literally 2 grills at pools, patio & more, but they were priced astronomically more than what I paid).
So after a few phone calls and a heartfelt appeal to the management staff, They shipped the parts I needed directly to me at no cost. They also explained that operations would improve after their funding from their buyout trickled down to the store level. While that is yet to be seen, I haven’t been able to find someone, locally, that knows as much about barbecues as they do, rather than what isle I can find lumber on. While their business plan was OBVIUOSLY flawed, noone else knows as much about JUST barbecues.

December 27, 2008 at 11:27 am
(4) Douglas says:

Barbeques Galore was driven under due to the fact that its head never grasped the idea that BBQs Galore offered a product that was better in almost every way….The grills that were brought in afterwards were cheap, the remakes of the standards esp the Capt n Cook were CHEAP…they never took into consideration that people needed to be able to get parts for the BBQS they used to be able to have for years refusing to get SS burners for people who bought BBQs with SS burners but who were forced to get CI burners instead even though they paid for SS.
They all but ignored the Contractors as emphasis was placed on the cheapening stand alone grills and less on the superb built ins that go into islands….
The management essentially gave us sub standard product to push then berated us saying we didnt know how to sell…the customers know crap when they see it they come to BBQS Galore for the great BBQs they remember getting in the past not the crap that was forced on its stores in its waning months…they blamed the salespeople and went and raided Select Comforts work source…and the people they brought in hadnt the slightest idea how to sell BBQ and BBQ stuff!
No, it was not the economys fault…it was the radical change in philosophy and approach, ignorance, and a leader that was so full of himself that he would not listen to his employees but rather forced out all the managers who drafted letters and contacted the main company to warn them something bad was happening.
The people from Select Comfort were being put into management positions and they didnt even know how to do the books correctly they had to be taught by salespeople who managed to stay on…
Yes the economy is partly to blame but the majority of the blame lays with the CEO and his henchmen….barbeques Galore thrived when it built a better BBQ….it started going downhill when Parts were ignored and they started replacing quality with cheap stuff… the customers knew and the employess knew…The CEO just never seemed to get it.

January 2, 2009 at 11:32 am
(5) Scott says:

We bought a STS 4 burner model in May 2008. We paid for stainless burners and grates, but received cast iron with the promise of replacement parts soon. The parts have never arrived and are NOT going to arrive according to the store management.
A complaint filed with BBB didn’t do any good.
If that isn’t stealing, I don’t know what is..

January 17, 2009 at 11:27 am
(6) Dimel D says:

The poster Doug is 100% correct. BG went under because they pushed cheep products made overseas, they fired or drove off most of the good staff and from what I can tell they built one to many stores.

Actually, I use to be a vendor for BG and I got to know many managers really well at the various stores. The hardest part for me was seeing 15-20 year sales staff with family get fired like it was nothing! Other sales people with less years also quit due to the fact that the CEO and others at corp leval placed unreasonable demands for sales quotas; as I was told. But what most people don’t know is that the sales force could have left the company a long time ago because the corporate MISS-leaders got the bright idea to do away with a commission altogether in the late 90s I believe for the sales team. This is crazy? What job has a sales position but you get no commission off the sale?

February 20, 2009 at 12:28 pm
(7) mom21wildchild says:

we are still waiting on warranty parts (burner and grates)! Anybody know where else to purchase CI grates that will fit the turbo 3-burner grill?

February 27, 2009 at 2:17 pm
(8) Shaun says:

doug is 100 percent correct
i used to run a store and everything was great until jeffery sears/ rob aarnes took over

the grills were redesigned(aka cheapened) yet they cost more than the original high quality model, whenever we sold one of the new grills we would pray it wasnt broken in the box or the customer didnt realize it was a piece of crap and return it. we had almost no inventory and spare parts were a joke, they would have us sell grills with s/s parts but give them cheap parts promising their rightful parts in the future.

it got so bad there i was yelled at by customers on a daily basis and had my employees screen phone calls

March 26, 2009 at 5:46 pm
(9) James says:

BBQ Galore took a dive because Sid sold the business. Shaun is 100% correct in saying that the problem was jeff sears. The line up of manufacturers that were taken to the cleaners by this guy is very long. As far as cheap grills, you could still go in today and drop 5K on a Lynx if you wanted to waste that much money. Sad to see, as they had a bunch of very dedicated mgrs and staff…..

April 9, 2009 at 12:14 am
(10) bbq'er says:

I worked here 05-06. In 05 things ran pretty seamlessly, I was making money, and I had faith in what I sold. In 06 there was very noticeable drop in inventory and the availibity of parts. We were very busy and the demand was very high in during that summer, but we literally had only 85% of the grill available to sell. Everyones pockets suffered that year, and the companies earnings suffered tremendously. They couldn’t recover and had to sell, restrucuture, and now they sell an overall subpar product. Not sure what the hell happened in 06 but it lead to the company’s demise and I’m sure anyone working for the company around that time can attest.

April 9, 2009 at 9:00 pm
(11) danny morris says:

I had an incredible experience with BG back in 02.
Subsequently purchased a Capt Cook, been a great grill, however the CI burners and grates were problematic. The 1st time I took them into the store I was told that I had gotten the grill too hot and that caused the failure of the grates. I tried then to order replacements in SS, but was told they would not be in stock for two months.
Had a similar experience two months later and for the following year.
The grill finally would no longer function.
I contacted the CEO, who then put me in touch with the Operations VP, who recently sent me SS grates and burners at no charge.
This most recent experience mirrors the reason I began patronizing this establishment.
I hope they are able to regain their original stature.

April 30, 2009 at 9:14 pm
(12) jp says:

We have an old BBQ galore grill and need a new one. The ones at Lowes, Sams, etc do not have the briquettes for even heating.
Any one know of a different brand with these options?

May 12, 2009 at 3:01 pm
(13) Kitrina says:

Danny Morris–Do you have contact info for VP of Ops? I’m in the same boat. Gone as far as I can with the store, they keep pushing me off. Can’t find contact info anywhere. Thanks!

May 14, 2009 at 12:57 pm
(14) Rosie says:

I know I worked for there a while, everything was completely upside down. I dont have enough time to tell you how bad things where in the corporate office. Very, very, Political. If you were one of J. Sears favorites you made a lot of money got great perks and could do or say anything you wanted to anyone else in the office there. Thats also the way things got done. They even hired or brought in some of these temps who where really weird or semi-retarded at the corporate office.

Everything these people say here is true. It was a total mess and the leaders at the time where all playing games just to try to keep things afloat.

Big boys playing with big toys. BBQ’s Galore was just a toy of the Private Equity Group that owned them at the time. The real question is: would the all those jobs have been lost anyway?

Unless your one of Jeffery Sears cronies (that would suck all by its self) this does not apply. To all the officers at that time during the end of BBG: How bad is your career to have to or want to work there and play all those games?

You will get what you deserve!

I understand all this – but now its my turn to play games I’ll punch all you out!

June 11, 2009 at 4:48 pm
(15) Leif Bymoen says:

Over 20 grills were purcahsed for THE COMMERCIAL PROPERTY & thousands upon thousands of dollars were spent. Now only 18 months later, no parts can be found anywhere!
The following e-mail summs up my frustration after months of leaving messages, conversations with management, e-mails, etc:

To our enemies at BBQ Galore,

I have been trying to get these gas valves for 4 months, what is wrong with your company???????

No one returns calls, no one tries, no one seems to care.

IF I COULD ONLY GET MY HANDS ON ONE OF YOU!!!!!!!

June 14, 2009 at 5:39 pm
(16) Noelle George says:

I bought a grill from BG a couple years back. I have taken it apart because the burners will not come on. I cleaned it all up and they it still will not work. When I turn the handle to light nothing happens I can’t even hear any gas coming out. Which makes me believe no gas is getting into the burners. Has anyone had this problem and if so what is the problem. Noelle

June 19, 2009 at 5:53 pm
(17) Matilda Aracne says:

I bought a Capt’n Cook 5 burner barbeque from Barbeques Galore ($900.00) several years ago at the Westlake Village store. The rock grate has completely burned through and I want to purchase a new one. Have tried several times to contact the company re: this, but get no response. I am now waiting for a response from “Appliance Factory Parts” in Denver who have the part listed on their web site. I haven’t receive anything from then yet either.

July 3, 2009 at 3:08 pm
(18) Ed says:

I would never buy anything from them again. Their customer service si horrible and I have been waiting for parts that were paid for by CC. Nobody calls you back and they tell you stories taht are not true about shipping…..What happened to honorable businesses?

July 27, 2009 at 1:56 pm
(19) Patrick Maxwell says:

Disagree wholeheartedly! I purchased 4 B STS four years ago. Never really cleaned it and called customer service. They sent new burners out right away.

June 7, 2011 at 2:23 pm
(20) bob o says:

You must be from Mars!

Or you were so lucky.

July 29, 2009 at 12:30 pm
(21) Jeffery Sears says:

Efforts have been made to personally contact individuals posting their
concerns or issues with Barbeques Galore on this blog. Fortunately, we have
been able to locate many customers and have promptly fulfilled their needs for parts or service. However, there
are people we have not been able to contact and we are eager to satisfy
their needs as swiftly as possible. I encourage customers to contact me
directly so I can facilitate necessary deliveries of goods and/or services
to you. Barbeques Galore has clearly been through a tremendous amount of
change over the past few years. We are working hard to work out the kinks
and provide high quality products and services to our customers. I encourage
open communication and hope you will reach out for me personally with your
feedback or individual issues. Please use the following email for
correspondence with me. I take time each day to respond to questions and
comments sent here: CEO@bbqgalore.com.
All the very best, Jeffery R. Sears

August 5, 2009 at 10:32 pm
(22) Patrick says:

I have also been a BBQ galore customer that was left out in the cold with all the troubles that the company had. After stumbling across the posting by Mr Sears, and e-mailing him I have to give all credit to Mr Sears and Mr Proctor for all the efforts they have put into my situation. I was e-mailed back within 2 business days and had the parts I needed on the way to me within a week.

It looks like the company has really turned the corner and has started to put customers first again.

My thanks guys and here’s hoping that things continue to improve for you and your company.

September 5, 2009 at 8:20 pm
(23) john says:

Our 2 year-old lightly used grill from BBQ galore has a rusted out burner assembly. I called BBQ’s galore in Palo Alto (spoke with Eric) and first he told me to find whoever made the grills for them. But he couldn’t direct me to them, and when I told him the SKU he had it in his system. Good news! Except he wouldn’t let me order the $6.95 replacement part over the phone (or even mail them a check). So now I have to spend a few hours getting to the store in person just to order a replacement part that shouldn’t have rusted out so quickly to begin with! Amazing that in this day and age a store cannot take an order over the phone.

September 29, 2009 at 5:19 pm
(24) Pete says:

All news to me. How sad. I’m a little different than the rest, owning two bar-b-chef charcoal grills over the past 10 years. The old one simply wore out after 8 years, and was so good, we immediately purchased another one. Even better than the first, simply one of the best charcoal grills out there. I use it 12 months of the year, weekly or more, and burn hardwood lump charcoal, so I can say the grill stands up to a beating. Vary concerned that the new website doesn’t list a charcoal grill among the products offered. If so, it’s the end of a wonderful product.

October 4, 2009 at 8:22 pm
(25) Gary says:

My Capt n Cook is in warranty. My porcelain cast iron burners are bad. The Westlake Village Store said all they have is Stainless burners and would not honor the warranty. Will Grand Hall honor the warranty.???
I also own a very large Grand Turbo. I hope for the sake of keeping a very good customer, they make good on the burner warranty. I do have parts I will also buy for that grill.

October 7, 2009 at 7:08 pm
(26) rose says:

my son gave me a gift card for barbeque galore for 1000.00, and i used 500.00only. what happens with other 500.00??

January 24, 2010 at 6:25 am
(27) steve old timer says:

BG wow what a sad ending am just reading all this comment customer have to say about this company well to my ex fellow employees of BG class 1988 to2003 pride can be brought back if the new owners rehire mike v,and the owner of oxnard store to run this company to what it was and look back to there records of people who ran all those store with great pride i myself grew with this company fifteen years i manage the number one store 2.1million when their was only 3 stores in united states.

to all those loyal customer sorry

January 31, 2010 at 5:21 pm
(28) sammie hend,nv. says:

wow, it seems as though I left the company just as things turned sour! to any and all the customers to whom I was service tech/ bbq consultant/ or manager to my sincerest apologies. I started with the company back in 1996. I left in 2006 under my terms, things were getting shady when Ironbridge stepped in and started bringing in the “new” crap from china, made in warehouses with little to no lighting(ben ramsey showed us managers the pictures!). Was a great company to be a part of and then………too bad, so sad!

February 10, 2010 at 8:40 pm
(29) Mike says:

To Sammie, henderson NV

we have a problem with our 5 burner not cooking evenly wanted to service the unit apparently no one has idea so i am forced to buy another new 5 burner 38″ width what brand do you recomant? i dont want to pay lots of money kindly do respond to my email expma@yahoo.com

February 20, 2010 at 12:59 pm
(30) Tyler says:

Sammie,

I live in Vegas and have some questions I’d like to ask about a grill I was just given by my Son-in-Law. TURBO model US3T. Can we talk?
mtdlv1@embarqmail.com

February 23, 2010 at 8:39 pm
(31) Stuart says:

Sammy – you are misleading people. I, too, worked for BBQ Galore when you did. Ben Ramsey worked for Syd Sellati (sp). He exited the business shortly after IronBridge purchased company from Sellati (sp). The product was manufactured under Mike Varley’s watch in China long before Ironbridge came into the picture. Shame on you for implying what you are implying.

March 6, 2010 at 9:42 pm
(32) Marky Mark says:

I have heard that Barbeques Gaylore had filed for chapter 7 bankruptcy at the end of 2009. Has anyone have any more info or heard anything about this? Could it just be a rumor? If it is true; to bad. The new management really screwed things up and sent the company spiraling downward. I used to enjoy shopping there and the knowledgeable friendly staff was very helpful. Now you go in and no one seems to know anything or really give you the time of day. Not to mention that the stores seem to be half empty and lacking displays. To get back to the subject, if they are filing for chapter 7. I sure would not buy any expensive grills from them.

March 9, 2010 at 10:14 pm
(33) Barbara says:

Bought a Grand Turbo from the Westlake Village, CA store.
in 2007. 6 months later unable to turn on a section of the BBQ. The person they sent to fix also took the original knobs. A year and half later the problem is back, except this time BBQ Galore is taking no responsibility. Since it is under new ownership, they will not honor any warranties prior to 2008..Stay away from BBQ Galore

July 31, 2010 at 11:36 am
(34) Spring says:

We bought a new grill June 16, 2010. The cover was put on back order. I was promised the cover either from another store or from order. I called a two weeks none at any store, at 4 weeks-still on back order, 5 weeks has not come in, 6 weeks-still not in but should be in next delivery and now 7 weeks- no grill cover. I have consistently followed up on the money I have spent. Is this how they are planning to get out of financial problems, promise delivery of something and never come up with it? If the person who ordered it never follows up they are clear that money. At this time, I am not explaining exactly what happened in depth but suffice it to say that they cannot do follow through. Lots of explanation and recently not even polite. More like condescending.

August 2, 2010 at 4:15 pm
(35) Alice M says:

In May of 2008, bought a new Turbo Classic 4-burner to replace our 10 year old model. Upgrade to stainless steel burners and grates. Our intent was to build this unit into an island down the road. That time has now arrived, and we are told that they will not send us the parts or support our grill since it was purchased before the company filed bankruptcy and was bought out by Grand Home Holdings. Will not being visiting BBQs Galore any more. STAY AWAY FROM BARBEQUES GALORE—DISHONEST AND POOR CUSTOMER SUPPORT FROM NEW OWNERS.

August 2, 2010 at 7:58 pm
(36) Claude Smith says:

I used to be a huge supporter of this company. They don’t have the doors I ordered 3 months ago. I can’t believe how poor their customer service has become. I was told by one of the sales people who was quitting that their new CEO doesn’t know what he is doing. What a joke. STAT AWAT FROM THIS COMPANY!!!!

August 30, 2010 at 1:27 pm
(37) G-in-WalnutCreek says:

I have a 4 burner turbo I bought 12 years ago. It needs a number of parts and for the money I’m ready to buy a new one. I went to the BBQ Galore store and I’m considering the 5 burner capt’ cook. It’s new for 2010. Anyone know what I can expect from this product? Another 12 years like my old one?

October 7, 2010 at 1:38 am
(38) Ron says:

I bought a BBQ Galore Turbo elite and wanted to convert it from LP to Natural gas. BBQ Galore will not sell me the conversion components and suggests I buy a new grill instead. I have been searching for new jets even though I have the BBQ parts numbers it is difficult. I would not buy anything from them again. It sucks when you can’t get parts for your grill. I should have gone with the Weber. Anyone know who made their grills before Grand Hall bought them?

October 13, 2010 at 2:31 pm
(39) Ryan says:

You couldn’t get a conversion component from Weber either. Most manufacturers don’t sell them.

November 15, 2010 at 1:41 pm
(40) Adrian Andreas says:

This company is finished. In the past 2 weeks they have outsourced the ONE good part of the company. Their “leadership team” has stated they will “save money” so they are outsourcing service and delivery. What a mistake. They have fired a bunch of people. This CEO is so BAD. I bet they are out of business within a year. I wouldn’t buy anything from them.

November 19, 2010 at 1:36 pm
(41) Joe says:

I worked for BBQ Galore for July 09 to Aug 10. Lots have changed within the company the parent company moved the corp office to Texas to save money. While this makes good business sense it cost me and about a dozen others our jobs. However, the people at BBQ Galore are down right good people that work hard and do everything they can to support the customer within the company policy. I enjoyed my time working there and wish them all the best.

December 12, 2010 at 12:53 am
(42) Chad White says:

The product is new and has been very good thus far. functional parts like burners and cooking grates are available for older models. Knobs, valves,ignitors are also available exept for those grills older than 6 years. Look for workers that have been with the company for a long time as they are far more familiar with older parts. employees that have made it through the drama are few so you might have to call around. Being nice and friendly always encourages a better price. Rudeness doesnt help.

December 14, 2010 at 1:25 pm
(43) roanie says:

Taiwan is in the top 20 economies in the world. Their standard of living is among the highest in the world. My bet is the supplier-come-owner has their products manufactured in China.

December 16, 2010 at 9:26 pm
(44) Charles Wallace says:

I have an email from their COO that clearly shows why they went Bankrupt. Because their Executives and Managers do not care about their Customers. I simply wanted my $3000 grill repaired and no one in that company cares in the least. The email is embarrassing and I will use as an example in my business of how to fail when you stop caring about your Customers. Clearly, that attitude starts at the top.

March 16, 2011 at 7:39 pm
(45) Henrik Stepanyan says:

Mr. Wallace, I thank you for allowing us to get your situation fixed properly. I dropped the ball when your concern first came up…for that…I apologize. I’m glad we were able to come out to your house and get your grill working properly just in time for the grilling season. I trust we were able to regain your confidence back in our Company. I look forward to meeting you soon Sir.

January 25, 2011 at 1:48 am
(46) ex employee says:

Part of me is sad to see the demise of a company that I started with as a salesperson and risen to the ranks as a DM. I do agree with Stuart in what he says regarding Mike V. I am part happy to see it go down, because I left for the sole reason that Ben didn’t get along with me, even though there was no reason for his cause. I really did enjoy the time I was there and when I was there customer service was the highest priority. Back then if this is the same Stuart, Stuart was a key leader before he became a franchise owner.

January 25, 2011 at 2:10 pm
(47) Chad White says:

What demise of this company. It is running strong. It had its hick ups, but its back on its feet now. The leadership changes did cost a clusterfunck, but at least it didnt end up like circuit city, or mervins where theyre customers are completely s.o.l.
Bitter old employees need to let go and move on.

March 16, 2011 at 7:46 pm
(48) Henrik Stepanyan says:

Mr. White, I appreciate your support. Thank you!

March 11, 2011 at 1:57 am
(49) Joe Ventura says:

I’m not a bitter old employee, just a customer that bought a Grand Hall from Sam’s club in 2005, their top of the line island model, and now it’s a paperweight with a lifetime warranty on the bad burners, but no burners exist. Never got the stainless burners.

Their customer service staff is apparently trained to listen, be polite and then do nothing except politely explain why they can do nothing.

March 16, 2011 at 7:44 pm
(50) Henrik Stepanyan says:

Mr. Ventura, please e-mail me your information and I will work to obtain the parts you need from Grand Hall. My e-mail is coo@bbqgalore.com. Please include the model number if you could locate it.

March 12, 2011 at 3:35 pm
(51) Ben Rutger says:

I am not a bitter old employee either. I WAS a long time customer who sent customers to this store and has watched the leadership of this company kill what once was a good brand for the value. I work in the industry and have personally witnessed the new COO Henrick fly by the seat of his pants throughout his tenure. He lacks the credibility necessary in this type of role. Even his vitae lacks credibility as he rose from an area manager to VP of Retail to COO within 2 short years yet he presents himself as an executive worthy of the position. His message, while often full of vulgarities, show how ignorant he is. To sum it up – the company is in trouble. Grand Hall has placed someone into a role who is clearly beyond his capabilities.

March 12, 2011 at 8:18 pm
(52) Henrik Stepanyan says:

Mr. Rutger, I’m Henrik Stepanyan, the new COO your slandering on this post. I would love an opporutnity to have a conversation with you regarding our Company and what you view as credibility. If you are a person who is in the industry, then you should know that our Company is now strong and expanding. You can attack me personally all you want, but don’t sit here and spread lies about the Company. Our Company has opened 4 new stores in the last year. We’re opening another one next month in Cedar Park, Texas. The Company is sollid Sir. If you truly are from the industry and your name is really Ben Rutger you can call me at 626-590-1953 to discuss whatever problem it seems you may be having. That is my cell phone number! I’d love for you to show me examples of my message with vulgarities. I look forward to your call Sir. I would also highly suggest you be careful on how you slander people on line. Thank you!

March 19, 2011 at 11:38 pm
(53) gail archambeau says:

I need to locate a grill cover for the bbq galore odeon 32 inch grand turbo, but the web site does not have any and says out of stock until sept 2010, that is strange and have been on the web searching for this new grill we installed ina buld in island with light, drawers, cabinets, drop in cold beverage and drawer vfor propane and cannot locate it at all now, can you assist

March 20, 2011 at 4:22 pm
(54) Henrik Stepanyan says:

Hello Gail, please e-mail me directly at coo@bbqgalore.com and I’ll be able to assist you. I’m not sure if you have a Odeon or a Grand Turbo. I can locate the cover for you in any of our stores and have it shipped to you.

March 21, 2011 at 4:00 pm
(55) Jeff Chargualaf says:

Just an FYI ….. I needed to order a LP conversion kit for BBQ Galore and was given the 800-752-3085 number…. BBQ Galore was upgrading their system this morning so I was unable to get through on the 800 # …. I sent an email to the COO Mr. Stepanyan and within 8 minutes I was contacted by Mr. Stepanyan ,who personally had the parts team call me to have my order placed ….. This is the type of professional service I expected from BBG Galore and my hats off to this company ….. If you are thinking of buying a high end BBQ , I highly recommend BBQ Galore because they do care about your experience and put out a great product ….. Mr Stepanyan and Jacob , thanks again for great customer care !!!

May 17, 2011 at 12:14 am
(56) luis ouslan says:

been looking at your products for the last 5 yrs. Was sold on it and am now ready to purchase. But in light of your companies new restructuring and all the negatives I’ve been hearing I am leaning toward purchasing a viking,lynx.or dcs. Sad to hear the news. Thought you had a good product. This may be a waste of my time but this info might benefit you,I hope.

May 17, 2011 at 12:23 am
(57) Henrik Stepanyan says:

Hello Luis, thank you for the feedback. We have made great strides in the last couple of years. Please reach out to me directly at coo@bbqgalore.com. I’d be happy to address any concerns you have. I don’t know what “new” restructuring you are referring to, but I would be glad to speak with you about it.
Sincerely,
Henrik

May 18, 2011 at 8:56 am
(58) h k says:

Why does the 32″ turbo grill use cheap 430 stainless…more corrosive….even Walmart grill use 304…$1000 grill with a $99 grill cover….

May 18, 2011 at 9:46 am
(59) Henrik Stepanyan says:

Herb, I responded to your e-mail you sent me directly this morning. You could call me directly and I can clear up any concerns you may have. I left you my cell phone number on the respose to your e-mail.
Thank you.

May 20, 2011 at 10:48 am
(60) Smith says:

Our BBQ saga is long and sad, but the jest of it is that BBQs galore REFUSES to sell parts to repair/refurbish our four, 7-year old, $1500 (each) BBQs.

We have chosen to completely refurbish three BBQs (one is a newer model and works fine), replacing ALL the igniter/valves and knobs at this time, as well as take several other proactive steps to assure proper use, deter abuse and make it possible for us to keep these units in good operating condition.

Our site manager states that BBQs Galore WILL NOT SELL PARTS DUE TO CHARCOAL USE IN THE PAST (this has never been substantiated, regardless of the managers unfounded assumption which she relayed to BBQs Galore) I phoned BBQs Galore and innocently asked price/availability of one igniter/valve for my BBQ. (Aimee) said they did not have this part and had no intention of getting it thus, I could not order it. When I asked what do I do with my BBQ throw it away? she replied I dont care what you do with it. (not the best or most appropriate customer service)

Our HOA Board voted last night to have our BBQ Committee continue to pursue getting replacement parts for the grills and having a licensed contractor install and test them. The Board Treasurer, who sits on the BBQ Committee, is prepared to sign your waiver of liability.

MR STEPANYAN — CAN WE PLEASE PURCHASE REPLACEMENT PARTS FOR OUR GRILLS?

May 20, 2011 at 10:54 am
(61) Henrik Stepanyan says:

Mr. Smith, please e-mail me at coo@bbqgalore.com and I will attempt to order the parts for you. Please let me know what date you called in and I could have the recording of your phone call with Aimee pulled so that I can review it. As far as parts for grills 7 years old, we are able to order some depending on which brand. On some brands or models, we are unable to order the parts from the vendor, but have found a solution for customers through other means.

May 20, 2011 at 11:38 am
(62) smith says:

Thank you. An email is on the way!

November 7, 2011 at 5:31 pm
(63) Woody Middleton says:

Mr. Stepanyan,
I was delighted to see that you could help in finding parts even to models over 7 years old. I don’t recall when I bought my Cap’n Cook #XGC3W, but it must have been about 11 years ago. I gave it to my daughter and had all new guts put in – stainless steel, etc.

The metal holders of the ceramic bricquettes have somewhat disentergrated and I called the customer service number 800/ 752-3085. Not a very pleasant discussion, for the man told me they tried to use cast iron holders (I can’t imagine that) but they do have some 7″ X 18″ Flame Tamer Trays for about $80.00 each – 3 required. These don’t sound anything like the size and not at all in keeping with
the replacements cost.

Can you help me find the replacement parts for this grill – and at a reasonable cost?

Desparately,
H Woodwrad Middleton
210 Perrin Place
Charlotte, NC 28207
704/517-9621 (M)

November 7, 2011 at 6:51 pm
(64) Henrik Stepanyan says:

Mr. Middleton,

The parts you need is the most popular part in our company. Our stocking order for the warehouse has been placed and should be arriving at the end of next month. Our company stores have them available. I will have one of my team members call you shortly with information to help you out.
Thank you,
Henrik

May 23, 2011 at 2:46 pm
(65) brian c says:

Checking out 32″ built in grills, bull, cal flame and bbq galore turbo, definitely disappointed in the turbo’s 430 stainless…. only a two year warranty on most parts, 5 yr on a few other parts of course limited…etc bull and cal flame is lifetime warranty, 304 stainless and includes a cover and rotisserie….neither of which comes with the 32″….store rep at bbq galore told me that’s our cheap model….$999 isn’t cheap when slightly more i’d have a quality grill with cover and rotisserie…..and a warranty that means something….

May 23, 2011 at 3:06 pm
(66) Henrik Stepanyan says:

Hello Brian, I’m sorry for the way the store explained the Turbo model. It certainly is not a cheap model. We stand behind our product as I’m sure the Bull and Cal Flame vendors do as well. We do have 304 options with the 32″ cutout in our Turbo Elite line and our Crossray Odeon line. They of course are a little bit more, but if you’re paying more to get the 304 with bull and cal flame, I would recommend you take a look at the Elite and the Odeon crossray. We have the 2010 Odeon 32″ crossray on promotion right now for $999. It’s originally at $1499. if you have any concerns or questions, please reach out to me at coo@bbqgalore.com

May 24, 2011 at 9:55 am
(67) smith says:

Last week I commented on how BBQs Galore refused to sell us parts needed to repair our BBQs.

On a positive note, I have to say Mr. Stepanyan immediately reached out with a reply to my comment. A dialogue ensued, where Mr. Stepanyan made a sincere effort to ‘make things right’.

In the end, it was our own gutless, lazy HOA Board, misguided and influenced by a self-serving Property Manager, that made the deicision to convert our gas BBQ’s to charcoal.

I commend Mr. Stepanyan on his professionalism and would definitely do business with him again in the future.

R. Smith

May 27, 2011 at 3:26 pm
(68) brian c says:

After careful consideration, I chose the lowes jennair 32″…$899 and opened a lowes card, got 5% off paid for my rotisserie…..304 stainless 5 burner rotisserie infrared burner….I gave up on the turbo for $999 at bb galore….it has the halogen internal lights, but other than that it has the same warranties cheaper stainless 430, cheaper grates- porcelain cast iron…basically a cheaper in price and quality than the $1499 32″ elite turbo . If I was selling theses grills first get rid of cheap 430 stainless, lower your elite price…ps jenn air parts, which the grill is made by nex grill are easy to get, e bay or anywhere…and for $999 u can get the 36″ jenn air…FYI…nothing even close at bbq galore for the price….sorry bbq galore but I think u should rethink your 32″ turbo design and price….

May 27, 2011 at 3:36 pm
(69) Henrik Stepanyan says:

I appreciate your feedback. As you would expect, we feel very sstrongly about our Turbo and Turbo Elite line. We have thousands of customers who have purchased these grills and given us very positive feedback. There’s also a big difference between the types of 304 you get. Enjoy your grill and thank you for your feedback.

June 10, 2011 at 2:54 am
(70) Max Forbrich says:

I have a turbo that I have owned for about 7 years, complete with a ten year warranty. The rotisserie burner will not stay on and a couple other minor issues with the grill. I called the 800 number and to my shock and slight disgust the company will not honor my warranty! Even though I was aggrevated I asked about how much it would cost me to buy the replacement rotisserie kit. I was informed that they no longer make them and there is no replacement!! I always thought BBQ Galore was a great company that stood behind there products, but now I have my doubts.

June 10, 2011 at 11:40 am
(71) Henrik Stepanyan says:

Hello Max, I’m sorry about the wrong information you were given. Please e-mail at coo@bbqgalore.com with the type of Turbo grill you have. We have a lot of rotisserie units in our stores.I will also explain why the warranty cannot be covered. Thank you.

July 6, 2011 at 12:36 pm
(72) Carolyn S says:

We went last weekend to our local BBQ galore store. We recently moved into a new house which has a natural gas outlet on the patio, so we decided to replace our Bar B chef propane model. We had a great salesman and decided on the grill to buy, gathered all the accessories, took them to the register. When we tried to actually buy the grill, he came out of the back and said the only model they had was the one that had been already assembled on the floor. We discussed our plan (we’d have to go get a truck since assembled it would not fit into our van), looked at the model (not very well assembled…the doors were crooked and it had a scratch on it already) but decided we wanted the grill. We thought they might knock off a few dollars since it was scratched. When the salesman informed us they’d have to charge us an additional $85 assembly fee. What?!? Seriously? You should at least assemble it WELL, then. So we walked out. Poor customer service up front does not bode well for the quality of follow up customer service.

July 6, 2011 at 12:41 pm
(73) Henrik Stepanyan says:

Hello Carolyn, I’m sorry about the experience you had in the store. Please allow me to make it right. My e-mail is coo@bbqgalore.com. Thank you.

July 15, 2011 at 9:08 pm
(74) Jae Cobb says:

The company continues to downsize and reorganizes its structure every quarter. They have fired numerous employees in mass quantity in the last 12 months. This is a sign of a weak company. No matter what the COO says.

The reason Carolyn S was asked to pay $85 to assemble? Because BBQG has OUTSOURCED ALL of their service!!!! They no longer have company service tech’s. They have FIRED the majority of their technical experts. The sales pitch used to be “buy our grills so you can get parts”. This is NO longer true. You can get this type of service from Home Depot, Lowes, or Costco. At least Costco takes back bad product.

BEWARE! When you go to purchase a grill INQUIRE about what your warranty means. Ask how much they will charge you to come out and diagnose the problem if you get your grill home and it doesn’t work. Bet you it costs $85 to come out after 12 months to check why your grill no longer works. What a joke.

The only decent grill Grand Hall makes is their Grand Turbo. Since they have started buidling the rest of them (see Brian C’s statement) their quality suffers. There is no consistency in their product line.

Also – BBQ Galore 800/warranty #/customer service is OUTSOURCED to another company. It is NOT answered by BBQ Galore employees. You can get this type of service from any of the big box stores.

Don’t go to the stores with issues. I suggest you keep contacting the COO. He will fold like a cheap suit and give you what you want. FORGET about going to the stores or calling customer service. Notice all of the complaints above? The COO doesn’t enforce the policies but tries to make both HIS boss (Heather) happy by caving and continuous cuts.

Yes Mr. COO – I am a former employee that had been with the company for a long time. I know all of the Grand Hall USA secrets and I am tired of the customer getting the short end of the stick.

July 20, 2011 at 12:00 am
(75) Rachel Brooks-Maldonado says:

After reading through eveyone’s comments, I decided to reach out to Mr. Stepanyan myself and address an issue I had with a delivery. In this day and age where it takes countless e-mails, letters, calls to reach someone who cares, I must say that I was very impressed to see Mr. Stepanyan return my e-mail within 5 minutes of me sending it to him. The issue was handled the same day. The delivery company came back to my home and fixed the original problem I had…(turns out we bought the wrong hose) He followed up with a personal phone call and gave us tips on how to use the new grill. Simply amazing service!

September 15, 2011 at 7:41 pm
(76) Chloe says:

I am so sorry that I went to Barbecues Galore on Lovers Lane in Dallas. The prices were extremely high and the service is very poor. I will never go there again.

September 15, 2011 at 11:11 pm
(77) Henrik Stepanyan says:

Chloe,

I apologize for the poor service you received. Please allow me to get it right for you. My e-mail address is coo@bbqgalore.com. I’d love to hear about your experience and make it right for you.
Thank you,
Henrik

September 29, 2011 at 12:34 pm
(78) John says:

I’ve been a long time customer of BBQ Galore. I’m an outdoor contractor and have personally purchased or had my clients go directly and purchase mostly high end grills such as Lynx. Its amazing that no one ever gave BBQ Galore any competition. Throughout the years I found that dealing with BBQ Galore was a decent experience. But, that was until another company opened up in the same city. This new shop came in with a great selection of high end grills and people that truly understand the outdoor business and have passion. After speaking with the owner and getting to know him over several months in the early spring ’11 I shifted 40% of my business to him and I can tell you that this coming year ’12 he will get 100% of the business. Our clients love dealing with these folks and they are honest. The good news for all is that they are expanding into other territories — at least this is what the owners brother told me who seems to be the guys drawing up the expansion plans and executing for the business. I would rather not say what the name of the company is, but, they are located in California (BBQ Galore may figure out who this is by just looking at there YoY decline in Lynx grills at certain locations).
My point of this is that sub par service or at best par service is simply not good enough anymore. BBQ Galore had a local monopoly for many years and the tide seems to be shifting. This is great for consumers and future clients.

October 6, 2011 at 7:06 pm
(79) Steve says:

John, I beleive you are talking out of you butt. I work for Lynx and BBQ Galore is dominating the market in California.

November 22, 2011 at 11:28 pm
(80) Ken says:

@Steve
I think John is simply stating that there is more competition and BBQ Galore is no longer the only player in town.
On a personal note. Lynx is a nice grill. But, the Firemagic blows it out of the water imho.

October 10, 2011 at 6:03 pm
(81) kia007 says:

Save your money and buy another quality name brand that will honor “lifetime” warranty claims. This is a company/brand that will be sold again in. Their non-warranty replacement parts are very expensive and cannot be found in any generic form. I made a big mistake spending the money my first time around. I’m looking at installing a new built in BBQ at a 2nd home in the bay area, and I won’t be shopping at BBQ Galore.

October 10, 2011 at 6:11 pm
(82) Henrik Stepanyan says:

Hello Kia,

Prior to the BK, they use to make “lifetime” warranty claims. We do not do that now. Each warranty is clearly stated for each grill. I can guarantee you that we will not be sold again. We have a very committed owner who actually produces over half the product we sell. We have a pretty aggressive growth plan and again, no plans to sell the company/brand like you claim. If you have any questions, please feel free to reach out to me.

October 14, 2011 at 4:12 pm
(83) Joanne says:

I’m interested in the Grandhall T Grill Crossray. Does anyone have any experience with this product? Is it still the quality that it was several years ago? I haven’t been able to find another brand that offers a high quality compact barbeque, which is why I am interested in this one.
Thanks for your help.

October 14, 2011 at 4:15 pm
(84) Henrik Stepanyan says:

Hello Joanne,

If you live near one of our stores, please let me know and I can have the store demo a crossray unit for you. Once you see it in action, it’s a whole different experience.
You could also reach out to me with any questions you have at coo@bbqgalore.com.

Thank you,
Henrik

October 14, 2011 at 4:32 pm
(85) Joanne says:

Hi Henrik,
I do not live close to a store. I am in WA state. My cousin in LA has one and he loves it. I used it once when I was there and mostly I like it because it is small and nice looking. Most barbeques are big and bulky and ugly. There are only 2 of us so we don’t need anything large.
Thanks.
Joanne

December 22, 2011 at 3:09 pm
(86) mariop says:

i worked as salesman and dm for the company in the glory years of the late 90′s. the company expanded rapidly to the southwest and east coast. at that time the company started to involve itself with more of the chinese import products that were way below standard. mike v was the prime culprit of those changes. the upper management was a bunch of spoiled kids that fired the most productive and experienced leaders on a whim. the continuation of the problems is no surprise that they screwed up a terrific thing. hats off to syd, sam and ben for benefiting greatly at the hand s and work of others.

May 6, 2012 at 9:56 pm
(87) Helen says:

Anyone has any experience and comment on Grand Hall Grand Tech Island?

June 1, 2012 at 11:48 am
(88) grand mesa says:

You can find replacement parts. Do a search for “Music City Metals”. It has all kinds of replacement parts for BBQ’s

June 20, 2012 at 11:51 pm
(89) Andy says:

Purchased a $1700 36″ Excalibur bbq from the store that used to be in Costa Mesa. The valves have all gotten hard to turn and one has started to leak. I keep my grill covered in an enclosed patio, I have never overheated it and keep it very clean. I bought this from Barbeques Galore because of thier promise to service what they sell. Please beware!!!! If you buy from certian stores they wont do anything for you. I called for replacement parts and was told the store was a franchise and thay could not help me. I was sold a “bill of goods”. As a customer I really dont care about franchise issues, I look at the name on the bulding and trust in it. I just need new valves…Please please please dont shop from this company if your buying for the service…they lied to me!!!

June 21, 2012 at 12:16 am
(90) Henrik Stepanyan says:

Hello Andy,

As we stated to you, the old company had no control of their franchise locations. Their franchise locations could by whatever they wanted from whoever they wanted. That changed in 2008 when we restructured. BBQ’s Galore Company stores never carried Excalibur. No one from company owned stores lied to you. If you have any further questions, please feel free to reach out to me. You have my contact information.

July 29, 2012 at 10:10 pm
(91) sammie hend,nv. says:

hey comment is for stuart, uhm i don’t know what ya mean as far as my statement being misleading, i simply stated that we managers saw photos of the new stuff being made under deplorable conditions, regardless of WHOM was in charge, the product line was no longer up to the standard it had once been. i still own my turbo 5 purchased back in 1998, in classic black, still cooks like a dream, cannot say this about to many of the more recent units or there would be no need for this thread. not to mislead anyone further, and i i did mislead anyone with my previous comment please forgive me. i love my turbo, i just wish more customers could be saying the same, copy that stubedobedoo?

July 29, 2012 at 10:36 pm
(92) sammie hend,nv. says:

also stuart ben ramsey gave resignation right before i did shortly after manager symposium with Ironbridge with the drums and all, i had highest respect for mr ramsey, still do, so shame on YOU sir for implying otherwise

September 21, 2012 at 6:31 pm
(93) Rick Weiner says:

I recently purchased a 4 burner Turbo Elite during the Temecula store Grand opening in May 2012. When I had the unit installed, the first thing I did was plug in the electrical cord before I had the grill lit, and one of the lights did not work. After several phone calls with the store, they sent out a tech with no parts, bulbs, wires or anything else but a Phillips screwdriver. Then the service man told me I would have to schedule another appointment to have it fixed. They knew what the problem was before they got there. I am starting to realize why the company went through bankruptcy. After a second service call, they then fixed the problem. Two days later, the other light burns out. After numerous calls to the store we finally got someone to fix the other light. (this time they brought the bulb)

The lights work for a good solid 2 1/2 weeks then everything goes, including the blue lights on the knob. We schedule my forth service call in 5 months (by the way I have to waste a day of work because they require me to be there). Again the service tech who by the way was the best tech I have had, tells me he has no parts with him, and is only here to asses the problem. (another day of work gone) . Now my store manager (Elle) tells me that since I do not have the proper ventilation that they will not warranty the product. Three different techs and several sales people during my purchase and this is the first I am hearing about proper ventilation.
If you have any problems with there grills they will come up with some excuse not to waranty there product. That was told to me by there OWN service tech!!
I received a response from Henrik and he told me I was out of luck. They do have it printed in there waranty book, but you dont get that until after the install.
BE CAUTIOUS, they will probably go BK again. Worst CUSTOMER SERVICE EVER!!!!

September 21, 2012 at 6:57 pm
(94) Henrik Stepanyan says:

Mr. Weiner, your comment about me saying you’re out of luck is completely false. It’s unfortunate that you would say that after the e-mail exchange we just had. I responded back to you within minutes of you reaching out to me. When you state here that we try to avoid covering the warranty, that’s also not true. We came out to your house as a courtesy 4 different times at no charge, when we did not have to at all. When you threatened to bad mouth us on all the websites, I explained that you had every right, but my main concern was your safety. You have been in contact with our warehouse and they tried to explain to you why the grill is overheating due to your island not being vented. You have all my information. If you want to understand the facts further, please feel free to reach out.

September 21, 2012 at 9:08 pm
(95) Rick Weiner says:

This is the comments I received from the store manager. Because I purchased it from a franchise store, Hendrik does not want to be involved.The last time I looked it said BBQ Galores on the front of the building, not BBQ Galore Franchise Store, sorry we cant fix the problem. As far as coming out 4 times as a courtesy my warranty covers electrical for 1 year not 1 week. If they fixed it right the first time or you made a product that was not sub standard this would of not happened in the first place. As far as my safety goes the only thing that is bad is my blood pressure with all the hedaches this grill has caused. I had a grill in the same island for 9 years and never had 1 problem.

Buyers before you purchase anything from this company please check all the BAD reviews from YELP & various other review sires. I wish I had done that before my purchase.

September 21, 2012 at 9:23 pm
(96) Henrik Stepanyan says:

Mr. Weiner, Once again, you’re not stating the truth. It’s unfortunate that you have to lie to bad mouth us. The warranty is for a year and it covers parts only, not labor. We covered the labor for you as a courtesy. I got involved immediately and have been since your first e-mail. I discovered your actions today with our technicians, which further illustrates the type of person you are. We tried explaining to you the difference in grills from 9 years ago to today. You won’t allow anyone to explain things to you to protect you. Like I mentioned to you earlier, if you want to be a professional, you have my cell number, my office number, my e-mail. You can contact me anytime. Unfortunately, what you don’t know is that before all the bashing, I contacted the owner of the franchise and allowed a credit for the grill. But since you continue to flat out lie on public forums, there’s no need for me to get involved further. Best of luck to you Sir.

September 30, 2012 at 1:20 pm
(97) Dave in TX says:

I hope readers go through the whole comment string and not the first 20 or so comments. I have owned three Turbo Grills in the past 20 years, the latest purchased when we moved to Dallas in 2003. I recently needed some replacement parts as we use the grill a lot, and contrary to what some commenters have written, some parts are actually wear out and cannot be lifetime warranted due to repeated heating and cooling. At any rate, my G5TRSN is a pre-bankruptcy model, and since discontinued. The local BBQ Galore store tried and couldn’t get parts (or so they told me) and exhaustive searcheds on on-line aftermarket sites yielded nothing. This was before the BBQ Galore online parts store was up. I almost threw in the towel and came across this blog, and saw how Mr. Stepanyan is personally involved with many postings. I e-mailed him to inquire about parts, and received a response within minutes! In very short order, he connected me with Marcus at the warehouse, and he was able to get all the parts I needed except one, which I fabricated myself. I beleive they now have an extensive cross reference and access to parts that will work on some of the older models. Throughout the process Mr. Stepanyan and his team were excellent, with customer service I remember from the old days in California. I highly recommend the product and service. FWIW my install was done by a licensed contractor so I haven’t had any issues that it seems some of the posters complaining about the grills have had – as I said we use this grill a lot. Give Mr. Stepanyan an opportunity to help you, and he will go above and beyond.

October 15, 2012 at 12:51 am
(98) Marie Jones says:

Is it true Barbeques Galore is closing a large % of their stores?????

I heard they are closing a bunch AGAIN!!!!!

October 15, 2012 at 1:11 am
(99) Henrik Stepanyan says:

Hi Marie. We’re closing some of our under-performing stores and an under-performing market. If you have any questions on which stores, please feel free to reach out to me directly… coo@bbqgalore.com

November 7, 2012 at 11:57 pm
(100) steven says:

Barbeques Galore was the best back in mid 80′s service was the greatest we did have problems with parts but company polices was customer first when i left in 2002 company was doing great until sid sold this company the whole company went down i work in both location nv,L.A area i manage the number one store in galore grp santa fe spring
then moving to las vegas stuart mcdonald and mike varley were the best running this company all those store that open up came from old time employee with hard work understanding the bussiness aspect from california,geogia,nevada,texas.kudos two the old timers if this new company hired the old timers regardless how bad ecomic are we will over come those huddles. stuart or mike if you read this youn guys need to bring this company from grave.

January 9, 2013 at 3:24 pm
(101) Craig Wright says:

I could not find a part for my 2006 grill anywhere and no help from the local store, so I wrote Henrik Stepanyan coo@bbqgalore.com (listed in an earlier post). He is the COO of BBQ’s Galore in the US. He replied in less than one hour telling me they were discontinued but they found one in a warehouse and he will have the warehouse manager call me for billing and address. This is excellent service and may bode well for the company’s future.

May 1, 2013 at 4:51 pm
(102) David says:

I have a old Cook on grill by BG and i am ready for a new one, this one has worked great for the last 15 years. I was interested in a New Turbo elite but after looking at this blog and the trouble bg has had. I am not sure if I want to purchase anything from this company especially if the quality is not what it use to be.

May 1, 2013 at 5:10 pm
(103) Henrik Stepanyan says:

David, the new Elite grill is the best Elite Grill we have ever made. This blog started almost 5 years ago and if you notice from some of the most recent feedback, we are in good shape and our product has never been better, especially the new Elite. In the last year, we have sold over 2000 of these new Elite grills and have heard nothing but grate reviews. You can reach out to me with more questions anytime… coo@bbqgalore.com

May 29, 2013 at 1:00 pm
(104) Voided Warranty says:

Don’t every buy anything from these people. They will just figure out someway to not live up to their word and warranty.

The are still operating under the name Barbecue Galore and still selling Turbo brand grills to give the public the illusion that the company and brand have been around a long time.

But try and get a part under warranty and suddenly their story changes to “we are not that company and that is a different manufacturer of grills”

That is the problem with this country, nobody wants to live up to their word and do the right thing.

Guess I will have to only buy from John Smith at the local hardware store from now on. When you see a guy in church each week, he is less likely to cheat you.

And yes, I did contact the COO as he requested to previous posters and received no satisfaction.

May 29, 2013 at 1:05 pm
(105) Henrik Stepanyan says:

I’m sorry I was not able to give you the free parts. I understand your frustration, but I guess my explanation was not good enough for you. Thank you for reaching out to me anyway. Should you have any further questions, please feel free to call me. I left you my cell number.

June 30, 2013 at 8:37 pm
(106) Mort says:

Well, after nothing but trouble with my TurboSTS and BBQs Galore refusing to honor the warranty last year and then refusing to sell me the parts I needed to fix it I have finally reached the end of the line. After just 3 years of moderate use the grill is toast–literally. It caught on fire tonight when I was burning off the grease after cooking. Luckily my son saw the flames shooting out of the (already broken) fourth burner control knob before the darn thing had a chance to burn down my house. I immediately went out and turned off the gas and then doused it with water to cool it off. The whole grill is charred, and obviously the elements and regulators are shot. I will be removing it and hauling it to the curb next weekend. There is a Grren Egg in my future, and obviously it will be purchased from a reputable dealer. Lesson learned… Buy from a local, honest retailer and stay away from cheap Chinese crap sold by BBQs Galore. Good riddance!

July 2, 2013 at 10:26 am
(107) Grant says:

I sold a 10-year old Weber Genesis that I had just replaced the burners on to a friend and went to BG to check out their high-end grills. Got a Grand Hall Odeon floor model for a good price (ignoring the high markup). ONE YEAR LATER IT WON’T LIGHT UP!!! I followed all the troubleshooting recommendations (replaced batteriies, plenty of fuel, took apart control panel to make sure no loose wires, etc.,) doubled -checked EVERYTHING AGAIN, and AGAIN, nothing. No clicking/ignitor not wokring. I don’t hear any propane coming out either, to even try to light manually. Never had a problem in 10 years with my Weber! So I’m stuck with a $1400 (list price) grill that doesn’t work. I grill often (2-3 times a week) and keep my grills very clean and well maintained, under a cover and under a roof. One year???!!! Looks like another Weber in my future.

July 2, 2013 at 10:33 am
(108) Henrik Stepanyan says:

Grant, please shoot me an e-mail with your contact information. I’d be happy to help you out with this. My email address is coo@bbqgalore.com

August 30, 2013 at 7:55 am
(109) John says:

Hi Folks, I’m a BBQ Galore victim as well with a $2,500 Grand Turbo doorstop from 2006. In my search for replacement parts I found this site: http://www.grillparts.ws

Just contacted them today and haven’t received a response yet, but they have many models listed that they carry parts for. Hope this helps. John

September 17, 2013 at 11:51 am
(110) DJ says:

Hello all, anyone have experience with the Grandhall T Grill – Infrared. It looks nice but havent ever used IR heat and i’m learry after reading about lack of support/warranty posts.

I am mostly a high heat cooker (steaks, etc) and am not sure it will compare with a high end gas burner model.

Can anyone with experience advise? Or point to some reviews?

The BBQG staff were pretty vauge and didnt give any specifics of how it compared. Only telling me it was a “high end” grill (???)

September 17, 2013 at 11:58 am
(111) Henrik Stepanyan says:

Hello DJ. The T-Grill has a 30 day guarantee. If you don’t like it for any reason, bring it back for a full refund. That’s how confident we are in its performance.

September 18, 2013 at 2:19 pm
(112) DJ says:

Hello Henrik, thank you for the response. The BBQs Galore near me said no returns if grill has been used. Store is in Encinitas CA.
DJ

September 18, 2013 at 2:24 pm
(113) Henrik Stepanyan says:

DJ, I just took care of that with the store. The offer had expired, but I just extended it with the team. I spoke to them personally and they are fully aware.

October 11, 2013 at 12:45 pm
(114) DJ says:

Hello Henrik,
Thank you for your response. I was still unable to get a confirmation of 30 day satisfaction guarantee on the T Grill after use. can I email you to get that guarantee approved? DJ

October 11, 2013 at 12:55 pm
(115) Henrik Stepanyan says:

DJ, please do. We have signage in the store that states the guarantee and the store can put that on the receipt as well. You could e-mail me at coo@bbqgalore.com to get confirmation from me on e-mail. Just an FYI, we are almost out of these grills. There’s only 5 available in the Company as of this morning. By the time the weekend is over, these might be completely sold out. Encinitas is completely sold out. They would have to order it from the warehouse if there are any available here by the time you order it.

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