Discuss in my forum
By Derrick RichesFebruary 10, 2006
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"Has anyone tried this grill?"
I bought this grill last weekend and am so far impressed. (Except for the hour+ it took me to put it together)
Heavy duty 4 burner with a side burner at a pretty good price. I’d recomend it.
I just bought the 4 burner model today and am impressed so far… The directions kind of stunk and it did take a little over an hour to assemble, but once it’s together it is sturdy and looks great.
Brian, how did you get your doors on? I ended up putting them on upside down, I think, so that the part of the hinge rod with the tabs on it is at the bottom. When I put them on the top, they would turn and fall though. The only reason I thought they went on the top is because the sticker on the inside of the door was facing up when I did everything that way, so I figured that’s how it should go, but maybe I goofed!
What is your verdict on this particular grill? I am considering to buy one today.
Great grill but one caution… buy a real cover. I used the cover that came with it, and towards the end of one season it was all cracked… water seeped in and rusted the grates thoroughly. I now have a great BBQ grill that heats evenly, but no place to stick the food
Is it 304 steel?
I bought one of these almost a month ago. I got the 4 burner + side burner model. THis one did not come with the cover or rotisserie. THe construction seems rather solid. I liked the way it went together. I had no alignment issues with screws and holes at all.
Mine is a Permasteel branded unit, but they also had PerfectGlo branded units. If you shop around you will see similar grills branded as Charmglo (or Charmglow I forget which) and also Fortunoff’s brand. BBQ Pro from Kmart looks to be from the same factory as well.
Regarding the doors- yes the sticker should be right-side up. The doors took me a while to figure out too. THe rod goes in such that the tabs on the rod do NOT rest against the side with the holes for the tab. I can’t recall if its the top or bottom. This way the tabs will not slip through the hole and keep the rod in place.
One problem I have is that one igniter is not working. THeir support phone line and email is excellent and responsive. I am waiting for a whole new valve assembly to be shipped to me. Meanwhile I just light that one burner with a match for now.
The grill heats up FAST and does not use nearly as much gas as I would expect by the heat generated.
The cast iron grates are excellent. The drip tray is removable and has a nice curve to it so debris does not pile up in the middle.
If you are not stuck-up about having 304 stainless (this grill is not- it is mostly magnetic) then go for it. FOr $299 I think it’s a great deal, and will certainly outlast my Sunbeam that this replaced (which lasted 6 years of heavy use!).
If you need a cover buy the $10 one at BJ’s it even comes with a tank cover.
I also recommend the $10 LED BBQ light at BJ’s.
Bottom line- a great value, good construction, I love the way it cooks- fast, evenly, and great grill marks from the heavy iron grates.
Thanks very much, Andrew. You are either on Long Island (Fortunoff’s) or not far from it. My wife is really tough on grills so I can’t convince myself to spend a lot. This sounds like a good fit for our backyard. We aren’t big on the party scene but this looks like it could accomodate some good sized groups for those occassional gatherings.
A LI native currently in Westchester, but I read about the Fortunoff grills being from the same factory when I was researching them.
Indeed the grill is big on main cooking space. Easily can fit maybe 20 burgers on there at a time.
I am buying my first grill, so I am doing much research to find the best grill for of course the lowest price. I just saw the Permasteel at BJ’s for 299.99. 4 burner 60,000 BTU 760 sq in. It looks like a very good deal. I was at Home Depot and this guy comes over to me while I was looking at a SS Charmglow and he was very adiment to not get a SS model but get a Weber. He has the smallest, Genesis Silver A, and loves it. Then another guy comes along and has the same grill and loves it too. I do not need a big grill but want a good grill for around $200. My sister bought a Thermos SS w/ side burner from Target a couple years ago for $250 and the are very happy with it except for the hollow grates are open at the ends and it gets rusty water following through it when trying to clean them. If she could she would replace the grates. To sum it up, I am not sure what to get. There are so many to chose from. How about the tiny cheap grill like Charbroil at Sears for $189 or the Sunbeam I saw at Shop-Rite for $97?
I am trying to decide to get the one that costs $299.00. My question is does it accommodate a rotisserie and if it does, where could I get it? I did not buy it only for that reason.
Hi Veronica, I found this grill at BJ’s Wholesale. http://www.bjs.com. The grill for $299.99 permasteel looks like it has the holders on the side to accommodate a rotisserie rod. I saw it at the store and it looks like a very nice grill.
Yes. I am sorry I did not make myself clear. I saw the grill and am ready to purchase it. I need to know where I can find the rotisserie that goes along with it. I agree that it seems to have the holders, but the bjs team did not know if that attachment was available. Thanks for your quick response.
I have a Fiesta someone gave us for a housewarming peresent about 3 years ago. Looked nice initially and my wife thinks it still works great. I on the other hand love the stainless steel look and since the ignitor never worked, what the heck. I really want a rotiserie too. I like the grill at bjs, but wish they would tell us where to get the rotiserie itself.
I bought the 5 burner Permasteel at BJ’s ($599 and used it for the first time on Memorial Day. The grill performed great. I am impressed by the construction and the heat it produces We had a large fairly large group and the grill was adequate. I had a problem with the side burner valve, but it was replaced promptly. My only gripe is that it is a fairly tough grill to clean, but I still would recommend it.
ARE THE PERMASTEEL GRILLS MANUFACTURED BY NEXGRILL. THE TWO GRILLS LOOK ALMOST IDENTICAL IN CONSTRUCTION.
Christine/Veronica, does that Permasteel Grill from BJ’s for 299.99 comes with a temperature gauge on the lid?
bOUGHT THE 4 BURNER MODEL i APPROACHED THE DOOR PROBLEM WITH A WASHER PUT ON BETWEEN THE DOOR AND THE PINCHED PART OF THE SPLINE. WORKS GREAT. i BOUGHT A BRASS WASHER SO IT WONT RUST. uSED THE GRILL ONCE SO FAR IT IS GREAT AND LOOKSA GOOD.
I think Nexgrill and Permasteel are made by the same Chinese manufacturer, but it seems Nexgrill has the better customer service. Nexgrill even has a catalogue with replacement parts while Permasteel doesn’t.
FWIW I bought the 5 burner Permasteel and so far so good. I just have to get used to the BTUs. We all have to see how these pan out over time.
Do not buy it. The cover sucks,, it is not easy to clean grease gets everywhere. Grease actually falls on the fire so be careful you may get burned. I’m not being negative, it is the truth. I’m really disappointed
Just came back from Costco and saw the Stainless Steel 4 Burner Front Ave grill which according to the box is made by Char-Broil. Grill has 50000 BTU, with a 13,000 BTU side burner. Has 680 sq in cooking surface, Stainless Steel cooking grates, and electric button ignition. Model is 463269806. Sells for $399.
The Grill looks pretty well built compared to a Sonoma Platinum Grill that was sitting next to it, so I was hoping if anyone has any experience lately with this brand/model that is sitting in the stands at Costco.
We bought the four burner with side heater about 6 weeks ago and have been back and forth with Permasteel trying to get missing parts and have finally given up trying.
The unit was not that bad to put together, except the gas control for the side burner
would not turn or ignite despite taking it apart and reseating the control mechanism that is behind the front wall. Nothing helped. We are returning the unit to BJ’s “as is” unless someone from the company provides all new parts for the side heater control valve mechanism. It is well into summer and we have not been able to use the grill as yet due to fear of gas leakage. We are frustrated and feel we were sold a defective unit.
Ok, so I did not buy the Permasteel grill from BJ’s. After all my research I ended up getting the Weber Silver B. I met people who have the Silver A and they raved about it. But I finally decided to take it one step up and get the Silver B. I ABSOLUTELY LOVE LOVE LOVE MY WEBER! It was not hard to put together but I would suggest a strong man to help because the box is heavy. And when putting it together lifting the main part of the grill on top of the legs is heavy. It took us about 1 hour to put together and that was with me running out 15 minutes to pick up pizza for the kids.
BEWARE!!! I purchased this for my husband as a Father’s day gift and gave it to him early. We had only used it 2 times and then the side burner must have ignited while we went inside because it melted all the lines to the gas tank and torched the grill. I am just glad the tank didn’t blow. I am taking the grill back right now.
Which is best, Stainless steel surface or Procelain cast-iron cooking surface?
I believe Nexgrill is the same manufacturer of Permasteel, Perfect Glo, Charmglow, BBQ Pro, and some models sold by Fortunoff. Specs differ based on the brand though. I found more high-end steel in the Perfect Glo model than the Permasteel model, but they did not have any more Perfect Glo in stock or planned for delivery.
I looked at the parts catalog on the Nexgrill site and they are the same ones in my Permasteel grill (burners and grills).
As a matter of fact, one of my burner igniters did not work and Permasteel sent me a replacement valve (because the igniter is built-in) and the valve assembly is clearly stamped NEXGRILL on it.
Yes, the BJ’s $299 grill has a temperature gauge on the lid.
I am not sure why someone thinks it’s difficult to clean. I think it’s extremely easy to clean. If you just lift off the grills and flame tamers you have complete access to the firebox and can scrape and push all the debris down the central drain hole and then pull out the drip pan and clean it off.
How much simpler can you get?
As for the outside- EVERY stainless grill requires extra cleaning. The bright surface shows every little bit of dirt. If you dont want to do this buy a standard black painted grill.
Has anyone tried the 6-burner $999. Permasteel gas grill from BJ’s?
I bought the 5 burner plus the side grill. (The one for 599). I have a question though about installing the side burner. With the valve that sends the gas to the side burner, the one you have to install, is it just supposed to be open like that like with no securings to the valve? Like the part attacthed to the copper thing that gets the gas, is there supposed to be some securings or anything or is it just supposed to be open like that?
I just bought the 5-burner model and was a little apprehensive of the side burner at first, but the valve just slid into the burner and stays there. Everything works well, took a while to put together, but no big deal. The only potential problem I see is that the side burner ignitor tube is too close to the flame and glows red when used. Doeas anyone think that will be a problem? Used this grill twice so far and works well, actually with all the burners on low it was a little too much heat for steaks, etc. One gripe, no place to store the rotisserie rod. Also, I want to convert to natural gas, anyone with experience with that?
Yes I bought the 6 burner, with infrared searing burner, plus the back rotisserie infrared. I have tried them all, sears, charbroil, half dozen off brand between. This one has been performing flawlessly. Finally enough BTU to seer in grill marks, and leave medium rare inside. Does not dry out the meat until you get it grilles on both sides. The last grill Charbroil commercial I turned it on an hour before just to get it hot enough to leave grill marks. This one, 10 minutes. I checked to see how hot it gets the first day, and ran it to 650 before, turning off without the back infrared turned on. Took 15 minutes. That’s a grill to cook with. Tried the back infrared with rotisserie. 1.5 hrs and great chicken, juicy, crispy skin, basted, with an even grill temp running at 325. But the infrared was doing all the heating. The best chicken I have had with the natural juices, basting without flare up. Buy this if you want to end the every other year purchases.
Since natural gas has a lower BTU rating and supplied at a lower pressure, you have to use a bigger orifice. You may be able to obtain these from your friendly gas utillity service department, or a gas appliance service company. I have a set of mini drills and have redrilled the orifices myself by stepping up to a larger drill until the desired results are obtained. You can do it with a high speed hand drill, but better if you use a drill press for a clean orifice. I also do this with my LP grills so I have one or two burners put out more flame for searing and quick start up. You can always turn it down when desired.
Be aware there may be code and inspection requirements in your locale. Again, your local utility service guy may be a good source for advice.
After pressure from my wife we upgraded to Permasteel 6 burner grill. My grandson & I had it all together and operating in 45 minutes. Seems very sturdy. Will know more after several more meals.
After grill, after grill. I looked at many model’s, and went with the Bj $599, five burner and side burner. The grill assembley was only about an hour, with picking up packing. It seem’s sturdy and function’s well at test run, heat’s fast and very hot.It reached 450 in a few min
I haven’t cooked on it yet but looking
foward to the test run.
I am considering buying the 6 burner model from BJ’s for $699. I have a couple of questions that maybe you all can answer for me. Am I crazy, or is this price just too good to be true? Has anyone had any experience with customer support or spare parts for this product?
Thanks in advance.
I bought the 5 burner plus the side burner model. Customer service has been great. I was missing he screws to assemble the grill and one shelf was dented. The sent me the screws and a new shelf promptly.
I just picked up a the 70,000 BTU model at BJ’s yesterday. So far I cooked up a feast and was very impressed with how quickly it heated up and how even it cooked. I am very impressed so far! My wife and I shopped around and found that this was the best deal by far – couldn’t find a similar grill for less than double. Warning – this grill is mostly assembled and very heavy (209 lbs) – you will need a friend if you need to go up-stairs.
Hello, we bought the Permasteel 71000 BTUs side burner thing, and its amazing to serve a grilled steak or chicken with actual, real grill marks and not have it overcooked… Question is: Where do we get instructions for how to use the rotisserie? It came with the unit, but no instructions… Any help? Either where to get them, or substitute ones? Want to do a chicken!
Does anyone have the manufacture’s phone number as I have misplaced my manual?
I looked at the 71000 btu grill with the side burner and it was marked down to $499. I went to home depot and the grills that are simular were at least 699 and none had 71000btu. Is it to good to be true?
Did anyone find out where one could purchase the rotiserie for the $299 Permastell?
Bought the Permasteel PG-50403SRL (4 burner plus rotisserie and side burber from Boscov’s for $399. Used it for about three weeks, never getting rotisserie to ligth. Not needing it, but suddenly started getting very inconsistent (sometimes weak/heavy) gas flow during different lights– neither suitable for cooking. Called for service from local shop and the grill had a leak at the feed line from the manifold to the rear burner valve; the fittings are stripped and can’t be repaired (this was not a piece that the buyer assembles). Boscov’s told me to contact the manufacturer first before bringing it back to the store. Wish me luck.
As a follow-up to my previous post, the manufacturer said they’d send me any part I’d like, but frankly I was not up for trying to repair something that the independent repairman thought would be a daunting job for him. So I complained to the Boscov’s store manager and he allowed me to exchange mine for his floor model. A bit of a pain, but it is now back on my deck working AOK. My compliments to Boscov’s in Exton, PA for putting the customer first. I will now stop there before trying the other dept stores at Exton Square Mall!
We just bought the Permasteel Grill and it’s all assembled. This is our first gas grill and I’ve been told we need lava rock or ceramic briquettes in it before we use it.I see nothing in the manual to say this. What do we do??
Kirstie, My owners manual says the grill hetas evenly and does not require briquets. Personally I don’t like the mess briquets become.
We purchased the 104,000 btu 5 burner plus side burner, sear burner and rotisserie in June 2006 from our local BJ’s wholesale club. I believe for the $999.00 price it is a good value. I don’t use the rotisserie due to lack of need and power out by the pool but the rest works great. Nothing better than cooking steaks and fresh spinach on the side burner at the same time and searing some tuscan bread, practically no need for a kitchen with this model.
I have found that the main hood handle mounts show signs of corrosion under the chrome plating and sometimes the ignitors don’t light on the first try but every grill I’ve ever owned suffered that problem at sometime.
All in all 2 thumbs up. I did have to assemble the grill but that wasn’t too bad, the 350 lbs in the box was not much fun to put in my avalanche but it fit just fine and made the trip home safely.
Hope this helps anyone looking to purchase this grill
I bought the 5 burner $599 model about 6 weeks ago and I LOVE it! It went together without a hitch. It cooks hot and even. We cooked 3 chickens on the rotissery, and Loindonbroil on the grates all at the same time along with potatoes wraped in foil. Everything came out perfect! I Love my grill and expect it to last at least 10 years.
Where did you get your rotisserie? Going to purchase the same grill tomorrow at BJs…there’s no rotisserie with it. Read about Charmglo on this site (made for Lowes by NexGrill…same company that makes Permasteel) and wouldn’t want one of them…cheaply made and apparently don’t cook well either. Should you happen to see this, you can contact us about the rotisserie at email@example.com Thanks!
Has anyone attempted to convert the big 104.000 BTU Permasteel grill from LP to NG? It looks like a great value, but I am not willing to part ways with my current NG setup. -Thanks
RE-The 4-burner Permasteel from BJs:
I bought it a year ago for $300, and got it together in a little over an hour. Looks GREAT! However, the doors were a constant struggle to keep on, and the side ignitor has had to be replaced once. The grill DOES facilitate fires, though- you can really never leave it’s side- I’ve had several fires already, even though I clean it thoroughly. Without a cover, the top rack will rust quickly. The HIGH HEAT takes some getting used to- I’ve burned my share of hot dogs!
BUT: This is by far the BEST grill for large gatherings, quick meals, and even slow-grilled foods! I rate the equipment a 3.5 out of 5, but the food it produces (even heat, grill marks, taste, etc.) a 5 out of 5. For $300, it is a great deal. The customer service center has immediately responded to all my needs (they just sent me a completely new door assembly because mine were worn out already!). Again, I bought it for the high-end cooking and great looks. I am satisfied this will last a long time, and now that I am used to the heat, I will continue to enjoy the food. I rarely use the side burner, and I would not add the rotisserie- just my personal preferences. Also, the exact measurements are deceiving- just about any standard grill cover will work that gives you at least 55″ of length. Enjoy.
I received the 4 burner Permasteel grill with the side burner for my birthday in Sept. and have used it many times, however, yesterday I noticed that the grill was not getting up to temperature and had a hard time cooking some steaks. Today, I went to look at the grill to see if I could figure out what was wrong and when I put it on the whole grill ignited from underneath and everything and I had to reach under and shut the gas off at the tank. Quite nerve racking!!! The grill came from BJ’s. Any suggestions??
Got a 4 burner last father’s day 06′, TRIED to use it this early april 07′ and found excessive propane leaks from the gas regulator compression fittings and the main burner gas valves. Currently contacting premasteel for replacement parts, and can’t find a web site for the manufacturer.
I just purchased the permasteel BBQ from BJ’s for 299. I heard great things about it. Does anyone know if this can be connected to a natrual gas line from the house instead of usiung the propane tanks?
I decided on the 4 burner and it rang up at $150 vice $299 at BJs yesterday. It will be difficult for me to complain at all at that price.
FYI – I just pulled the trigger on the $699 permasteel grill from BJ’s. Also, if you call permasteel they can sell you the gas conversion kit…$30. The number is 1-888-287-0735.
FYI – The manufacturer claims it is 304 stainless steel…i’ll find out if that is true once i run a magnet over it.
We just got the 6 burner PG 50601 but it wouldn’t fit in my Dodge Caravan. Looks like all positive comments so far. We will be on tanks until we get the gas lines connected. Will be interested to see if the orifices are enough to power it. More later. Anyone use the wood chips to smoke? I want to try bluefish and stripers!
FYI – the $699 grill I bought on 5/18 (see my post above) was NOT all 304 stainless steel. The only parts that were 304 stainless were the lid and some internal components. I did the magnet test and all of the doors and side shelves/burners, etc were not stainless steel. I brought the grill back to BJ’s and ended up buying a Jenn-Air grill from Lowes (the 4 burner + infa red) for $1049 – 10% off. I gotta tell you that I am so happy i decided to spend the extra $$$. This grill feels nice and sturdy, is pure 304 stainless and makes a mean grilled chicken!
Just to clear things up from the post by Mary on March 1, 2007 where she says “Charmglo on this site (made for Lowes by NexGrill…same company that makes Permasteel)….Nexgrill makes the Charmglow for Home Depot, the Jenn-Air’s at Lowe’s, and the Kirkland Series at Costco. Nexgrill does NOT make anything for Permasteel…they are completely seperate companies. And she is very wise in saying she wouldn’t want one of them…cheaply made and apparently don’t cook well either….just check how the Consumer Products Safety Commission to see how many safety recalls there have been on those brands. Permasteel make a far suprior grill to any of those brands!!!
Looking for a web site for Permasteel Grill. Saw them at BJ’S . The only thing that I don’t like is the warranty.The warranty only gives you 1yr on the parts. Other grill give 10yr or life on the burners
Does anybody know how to use the smoker on the 6 burner Permasteel Grill??
I bought the 4 burner Permasteel on Jan 5 2007 and 7 months later it is nothing but rust. Stainless Steel? yeah right!
I have a grill of theirs from the PerfectGlo Series, which was also bought at BJ’s. I have had it 2.5yrs and all four burners have corroded through. The burners have a five year warranty if you save your receipt, and of course I did not. I called them 2 weeks ago to order 4 new burners ($40 total) and I am still waiting. All in all I love the grill and really take care of it. I know that the burners are usually the first to go but I did not think it would be this soon. Hopefully it will not be a complete headache to fix.
I am also looking for a website for Permasteel. my husband won one and I wanted to get some information on it… it is a 5 burner, 84000 Total BTUs from BJ’s…anyone know what these cost
I havethe 5-burner brill from BJs for little over a year now. I have been really happy with the grill until last weekend when the nozzle that attaches to the tank started leaking and caught fire. Does Permasteel have WebSite?
I do not recommend this grill.
I purchased the five burner model (Mod# PG-50506SRLA) have been less than satisfied. For openers the left side cabinet door had broken tack welds. Permasteel replaced the door without a problem. Generally I don’t expect the grill to hold up. It is stitched together with the smallest tack welds I have ever seen.
A more serious problem is the grease tray. In the model I purchased the tray is at least 2 inches to shallow i.e. it does not go in to the grill body far enough. The problem this creates is that drippings over drip and collect in the ledges and on inside surfaces. This has the potential for an in cabinet fire. It is also a super pain to clean. You have to, not ought to, but have to perform a complete detailed cleanup after every use. In fact I have discontinued use of my $699 grill while trying to resolve this problem with Permasteel. I have asked for a properly fitting grease tray.
If this grill is zero bubble, i.e. perfectly level not almost but perfect the tray it came with is fine. I don’t have patio surface which is zero bubble.
So based on my experience with the grill it was priced well for what it appeared I was getting but it does not deliver. With another opportunity to purchase, I would have spent the additional $100 and purchased a JennAire from Loews.
If Permasteel resolves this problem then I would rate the grill “OK”.
It was interesting to see other comments about the quality of the cover. They also paint their name in big ugly white letters on the front of the cover.
To commentor #62 yes Permasteel does have an email address, it is as follows: firstname.lastname@example.org
This grill worked fine the first 3 or 4 times I used it, then all of a sudden the gas flow was way too low. It still adjusted using the knobs, but the high setting was the same as the low setting originally. And it was very hard to start the burners. I know there may be some kind of adjustments or nozzles that maybe I could have adjusted or cleaned out, but I had no idea how to do it, so I had to take the whole thing back to BJ’s the way it was. A lot of hassle for $300 bucks. I would not take another one and risk the huge hassle again for $300. Last Permasteel I would buy.
Commentor 61 BJ’s sell this grill, the 5 burner with rotisserie, for $600. This is on the east coast actually in the NE.
Up date on comment 63. Permasteel has not resolved the problem with the “to short grease tray”. In fact, in more than a week they have not responded to my last email requesting a shipping date for a properly fitting tray which allow safe use of the grill. I wonder if commentor 49 might be a living example of what I see as a serious potential problem with Permasteel.
To date things are not shaping up well for Permasteel in my opinion.
Bought a 4 burner at BJ’s 2 days ago for $199.00, end of season sale.Went together easy, lit very well.Sure beats my old Charbroil. Also bought some great steaks at BJ’s to try out.
we purchased the $299.00 Permasteel from BJ’s this past Friday. We had no problems putting it together and it ignites perfectly. We have never had grilled food done fabulously in a long time. We had a Fiesta from K-Mart that did not last but 2 years. I hope this new stainless steel grill lasts forever. We highly recommend.
You bought it for $299.00, you should’ve waited… I bought the Permasteel (4-Burner) at BJ’s for $199 yesterday.
I also bought the grill at $199. I bought the floor model – haven’t checked the assembly for leaks, yet, prior to use, just turned the burners on and off real quick, so everything works. Gotta run a check before I cook with it. If it lasts 5 years, I’ll be ecstatic. This is Florida and grills just don’t last! Nothing in the specs I read said the steel is 304 steel. I’m so delighted to be able to do the indirect heating thing with the 4 burner configuration! yahoo!
Got the 4 burner + side burner model at BJ’s two weeks ago for $199. For the price it can not be beat. I have use Webers before and I think this gril is comparable if not better. It heats up fast and the cast iron grids are excellent for those perfect grill marks. Putting it together takes a while, but the directions were fine. I’m still looking for a cover as mine did not come with one. I would also like to get the rotiserie attachment. Good grill, great price!
My 4 burner 30 day old grill has a faulty regulator. I changed the regulator (lucky for me I saved my old regulator from a 5 burner Turbo Grill and got back to cooking. No more HUGE burner flare-ups or tiny burner flames.
No web site for service and support.
BAD company…. but I still like the grill. Heats up quick. Cooks pretty evenly. I even figured out how to put the doors on (Owners…you know what I mean) Knowing eveything I would buy it again for $200. Just hope your family survives the flames or lack of…..
Does anyone have anything good to say about customer service from permasteel. I just called the # 1-888-287-0735 and they said they are in CA please help me out so I don’t give any information and get caught in a scam.
I am just about to buy the permasteel 83,000btu grill at BJ’s. The price is at 499. with 6 burners. What do you guys think? I am hearing good and bad things according to this post.
DO NOT BUY!!!!
I purchased the five burner model (Mod# PG-50506SOL) from BJs and I have been less than satisfied.
I have had several issues with the the Gas Regulator. Last spring I contacted the customer service number and spoke to one representative who was extremly uncooperative in helping me with my problem. I called back a second time and spoke to a more customer friendly representative who explained me through the trouble shooting process and imediately shipped out a new gas regulator to me. But the representative did state that the gas regulator is not truly covered under the warranty because the grill was left outside during the winter, but he would send with the part without charge.
Well I am now back again with the same issue and no valid number to contact PermaSteel Inc. 1-888-287-0735 is no longer a valid number and I can’t loacate a website for this fly by night company.
If anyone has a valid number or contact info for PermaSteel Inc. I would be greatly appreciative.
For the record, 304 stainless steel actually becomes magnetic when it is stressed. It can go from its normal magnetic permeability (measure of magnetism) of less than 1.0 before stressing up to 20.0 after stressing. Examples of such stresses are bending & drawing (shaping). So in all likelihood the grills are indeed all 304 stainless like the mfr. says. The higher magnetic permeability does not effect the material’s corrosion resistance.
This message is for chris and any other people that do not know the # to permasteel well here it is and it does work I just tried it just now at 8:51pm on 3/31/08 and the answering machine picked up it is 1-888-287-0735. If anyone gets any help please post a response stating what happened.
I hope people still look here… My Permasteel grill is starting to blacken on the outside. Is there any particular cleaner I should use? I tried a stainless steel cleaner from Home Depot but it didn’t help at all. My once very nice looking grill is now an eye sore. Any thoughts? Thanks.
We bought the 4 burner Permasteel grill from BJs. Thought it was agreat buy at $199. However, my husband hates cooking with it because we always have fires. Every time we cook hamburgers, flames are erupting and blackening our burgers. My husband seems to think that the grease in the drip pan is catching on fire. From the posts, it seems like the gas regulator could be the problem. Anyone have any good feedback on this problem? He’s ready to throw out the grill!
I bought the 5 burner, model PG-50506SOL at BJ’s. Great for cooking burgers and hotdogs. Don’t try to cook chicken on the rotissiere, you’ll have an out of control fire on your hands!! We’ve tried it three times now and each time, on low even, the burner covers, the drip tray fully ignite. Keep in mind this is on a spotless, clean grill.
I am going to try to take mine back, what good is a rotissiere grill you if you can’t use it??!!??
I’ve had my 4 burner PermaSteel grill now for just over 2 years.
I had a bad igniter in one of the valves when I assembled it and had a new one shipped to me pretty easily and quickly.
I live in NY and grill year-round. I have a heavy cover on it whenever I am not grilling.
There are some minor problems after 2 years but nothing that impacts the use or appearance.
Sometimes when I turn the gas tank valve on it will trip the regulator to shut off. I can hear it click. I simply loosen the connector to the tank to let the pressure off and open the tank valve again slowly.
There is absolutely NO rust on the outside of the grill, anywhere, despite there being magnetic parts.
There is a steel flange under the valves that has heavy corrosion but the piece seems to have little use.
The bottom of the firebox has a thin steel sheet that hangs above the drip tray. The spot welds on the left side of this gave out but I was able to pull the sheet up and rest it on the frame above the welds. No problem.
Cooking grates are getting a bit rusty but thats after 2 years of heavy use and probably not the best clean-up care.
Would I buy it again? Yes. Still cooks great and looks great. I will probably just replace the gas regulator myself when I get a chance.
I had a flare-up from the drip-tray a few times when I first got it. Clean that tray off and you’ll be fine.
On my 2nd summer with my 4 burner grill and a burner has failed. Can not find a web sight fore parts. No parts list came with this unit.
Can anyone advise where to buy a grill cover for the 6 burners/2 side burner Premastell grill,purchase from BJs
I’m trying to assemble the 4-burner model (with side burner). I’m trying to dissassemble the side-burner knob using the hex key (so that it can be attached to the side-burner shelf) but there is nowhere that I can see to insert the hex key. This is very frustrating.
Can anyone help?
Nevermind. Problem solved. A neighbor came over and found the knob can be pulled off. It doesn’t require the hex wrench at all. The instructions are wrong.
The stainless burners are pieces of crap. You’re lucky to get two full seasons out of them. Forget about the warranty, it’s bogus. Neither bj’s or the manufacturer will honor it.
You’ve been warned.
Is there a web site for Permasteel?
bought a permasteel grill approx two years ago.all but two wheels have busted off. i have tried contacting the company with no response. i think it is a poor quality product. i should have bought a weber.
have a perma steel grille 4 buner had it for 5 yrs. all the insides are rusted out and cant find replacement parts much better grilles out the for the prick just have to look
I have had my Permasteel Burner for 2 years. I am beginning to see issues with the Burners. I only have one burner working at the moment which is the middle right one. The right burner, looks like the igniter valve might be bad. The other 2 on the left seemed to be clogged. I have blown the burners with compressed air to no avail. Does anyone know a website? phone number? or a place to purchase replacement parts.
My husband and I bought this grill in the summer of 2007 – We were thrilled. Bought a nice heavy duty cover for it and all. The following season – the entire inside, grill, burners and the under cover – ALL RUST!!!!!!!
We are very, very upset about it. We are really not sure what direction to take. We went without grilling last summer because of it, and need a solution for this season. We just can’t go another summer without grilling. Any solutions? Purchasing a new one is out of the question. Finances are way way too tight.
I also have had issues with the burners on my PerfectGlo rusting. I was able to get new ones by calling customer support. They promptly shipped new burners about a year ago.
I have since lost the receipt and again need new burners. We will see how it goes this time!
I just got off the phone with Customer Service. I told them the burners on my grill were all rusted and the Grates needed to be replaced too. The said for a Shipping and handling fees of $40 (4 burners and 2 grates)they would send new ones. S&H on just the burners was only $30 but I figured the new grates for $10 was a bargain. I ordered all because in checking online with other vendors I found the burners alone were $100 (4 burners)without the shipping charges.
On the receipt issue, I was asked for it on the phone. I told the guy I did not have it and could he tell by Model #. He said not realy but had me read it to him. He said my model was 3and one half years old and agreed to send me free burner as long as I paid shipping and handling.
Just got the replacement burners 05/21/09 for $60 shipped.Just past the 2year mark.
05/29/09 I just bought the replacement burners (4) from permsteel for $60 shipped. Guess Im good for a few more years….we’ll see.
I have purchased a Permasteel grill from BJ’s about a year ago and so far two controll valves and I think now the regulator has gone bad, because with a brand new tank (fulled) I can only get a match size flame. The grill is stored inside and looks brand new. Probley because it is broken 1/4 of the time.
A would never purchase one again..
We bought a permasteel pg-50403srl just over one year ago.In that year the burners have rotted out the tray under the burners has rotted out and all the welds holding the wheels on have broken off and the front cover for grease tray fail apart. When this works it works well but the quality of this unit is poor thought I was buying a good unit instead I got junk
I bought the 4 burner, side burner 2 years ago. Burners have been replaced and being replaced AGAIN! Once a year burner replacement needed for this piece of junk. Also handles rusted right through.
Burners are not cheap, 175.00 for 4!! I wouldn’t recommend this grill to anyone. Sorry
BROUGHT PERMASTEEL GRILL PG-40404SOL LESS THAN TWO YEARS AGO BURNERS RUSTED OUT AND GRIDS ARE N/G OTHTER THAN THAT GOOG GRILL. JUST SPENT OVER 150.00 TO REPLACE PART.
i have a permasteele grill it looked great i thought stanless steel looks like a good one 699.00 it will last well wrong a real peice of junk cost us a fortune in replacement parts and still not working right junk junk junk
I have the 4-burner and I can’t get the temp lower than 500 degrees. Ruined a whole set of food on there.
Great grill except if you need parts. We need all new burners ’cause we’ve had it a while and everything comes from China. Will take until end of summer to get them.
Bought the permasteel 4 burner + side burner for husband for anniversary present about 4-5 years ago. GREAT grill. DON’T COVER IT!!!!!!! That’s why it rusts. We grilled year round when we bought it living in NY. Replaced the grates this past December for Christmas. Grilled filet mignon for Christmas dinner on it. This summer we need to replace the burners…bummer. Paid $300 for grill, will now pay $160 for new burners. Got 5 years out of the originals though. Great investment.
4 years later and I am now in need of one new burner tube.
The others will be replaced too but only because I want to have all new internals.
Replaced the cooking grates with generic replacements a few months ago.
No other issues so far. Guess I got lucky with mine!
PS- Permasteel customer service is still around-
M-F 8-5 PST
MUCH cheaper for replacement parts than any site on the web. $80 for 4 burner tubes. $33 each was the lowest I found online!
Have had my 4 burner for 4 years and still think its great.Just had one burners ignitor fail so will try to order a replacement.For $299 cant beat this grill.
I bought my Permasteel grill from BJs about 5 years ago and absolutely love it. Huge cooking area will accommodate any size crowd I have over. Built in temp gauge very accurate. As I am a stickler for maintaining gear properly, I clean it inside and out at least once a month. Tip: to make cleaning easier, put down aluminum foil under the burners which also helps to reflect heat to the cooking area above. Bottom line, I love this grill and will be the last grill I will ever have to buy. Highly recommend. Buy it.
Additional comments to my previous one. As I mentioned, I have had this grill(5 main burners,1 rear and a side burner) for a little over 5 years and have NEVER had to replace ANYTHING on this grill. It gets a lot of use all year here in NJ. I really don’t understand why other posters have had to replace burner tubes or anything else. I must add though that this unit is located in a somewhat sheltered area (a roof overhang) off my detached garage.
Was shocked to uncover our PerfectGlo grill this week and find the heavy grates were were nothing more than fissured shards of rust. I mean you can’t even clean them, they have zero structural integrity remaining. I’ve never, ever had a grill whose grates just disintegrated like this, not even cheap Hibachis that were left sitting out in the elements for 15 years. Clearly they’ve used some kind of inferior metal which never should have been used for this purpose. (Which makes me wonder what kind of contaminants that metal has been adding to my food…)
Am considering buying a permasteel grill from BJ’s; can it be converted to natural gas?
I cannot/will not recommend this grill, not that this grill owes me anything anymore (its over 6 years old) but its completely rusted inside and is now useless.
And replacement parts total up to what a new grill would cost (I’ll be adding another $150 to the replacement part costs and getting a really nice Weber, which I expect will last at least 2x longer than this POS.)
One note, the welds on one of the wheels failed within 3 years (just outside the warrenty period, go figure.)
I’ll Buy American from now on, thanks.
I have had the PG-40404S0LA (4 burner plus side heater) for about 2 years and have experienced numerous issues, caused either by poor quality, poor design, or both
The the main burners, cross-over burners, and mounting brackets for them had burned through and needed to be replaced
Replacement components are very expensive; old parts are impossible to swap out without a lot of manual effort
The screws holding the cross-over burners to the main burners were fire-damaged and could not be removed. I needed to drill them out.
Three of the four brackets that support the burners at the back of the grill had burned through. They are cheap sheet metal which has been spot welded to the back of the grill and cannot be replaced.
The bottom of the grill is impossible to clean due to the position of the burners.
In short, I have experienced a very short usable lifetime of the burner components in the Permasteel grill and found replacement parts extremely expensive and very difficult to install.
I contacted Permasteel support who basically said that they were not liable for anything after 1 year.
In comparison, my old Charbroil BBQ worked for 15 years with only replacing the burners twice during that time, and it was super easy to do.
Do yourself a favor and avoid this like the plague.
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