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gngstout Writes:

I was in my local Costco today, and they had a new SS grill manufactured by Sure Heat. It was labeled a Sonoma Platinum Elite Grill, and went for $499 including cover and rotis (3 burner, 13K BTU each; Side burner and infra red rotis burner; 304 SS). Not knowing anything about them, I looked them up on the web, and the grill looks very much like the Tuscany 30" grill on their website (www.sureheat.com).

Anybody know much about this company and their grills? Oh, and the box had a big American flag on it and proudly proclaimed "Made in America!""


April 24, 2006 at 11:18 am
(1) jerry says:

Yeah I just purchased the same grill at Target it has been re-branded under Amana’s name but the same grill it is on sale this week for $349. I havn’t cooked on it yet but have built and fired it up plan on grillin somthing tonight.

May 5, 2006 at 3:28 am
(2) G. La Rochelle says:

costco sonoma at 399.00 with a infrared burner and rotisserie and 3900 btu for A 27″ Grill is hot

May 9, 2006 at 12:09 am
(3) Jera says:

I, too, purchased the sonoma grill at Costco….but returned it 2 days later. It would’nt get past 310 with all burners on and the cover shut. And that was after 30 minutes. I basically dry boiled the fine and hand picked steak I purchased to grill for my darling wife.

Let it be said that I probably purchased the one lemon out of a million fine grills. I believe in this manufacturer!

So Jerry, I went to target and purchased the Amana 5 burner with rotisseree and infrared, put it together and fired it up. Made from the same company of the grill purchased at Costco.

Let me just say this….
It was a completely different product.
Its searing capabilities are enormous, and as a result, I feel therapy is no longer necessary. Pardon me while I fire my therapist. I’m calling him right now.

Wishing everyone a fine marinade.


August 24, 2006 at 8:13 pm
(4) Andy Hoppin says:

Hey I am told I -am MR. BBq and I bought the SONOMA from Costco and after a little adjustment .. IT. dollar for dollar is as good as the pro- grills I have used before I am ELATED with my $399.00 purchase..

August 27, 2006 at 12:24 pm
(5) Domino says:

Don’t buy this. I bought it from costco. It leaks gas and does not cook evenly.

Called the company said they were sending parts.

Emailed them multiple threads about others having the same gas leaking problem … no repsonse.

Emailed them about replacement parts, 6 MONTHS LATER they emailed me back and said my order is being processed. 2 montsh after that, nothing has shown up.

It’s going back to Costco after a year of leaking gas and burning food.

December 13, 2006 at 1:32 pm
(6) Mark Williams says:

Just purchased the Sure Heat “Tuscany” grill from costco as a family X-mas present…I love my gullable wife!
This thing rocks the deck. $399 at our Kansas Costco. I am the ultimate skeptic and professional “rip-off-spotter” No flaws in this grill, folks. I like it more than any other grill I’ve been eyeing at Costco for the past 5 years. I am thinking about sending $200 to the company for bringing such pleasure to this grillin’ nut. I hope you readers can find the same model at a grill dealer or Costco store in your area: SGR30MLP. This is why I like it.
1) Solid construction needs little assembly
2) Stainless steele grill “upper” parts but a gun-metal gray frame and doors (chome accents). This helps because the grill always looks clean.
3) Infared rotisserie element and bottom sear plate. Unthinkable versatility for grilling perfect food.
4)Simple, tight, clean construction lines that make the grill feel solid
5) I fired up the 3 burners and then put the two infared units on low, closed the lid, and generated 550 degrees in about 6 minutes. My father-in-law’s $900 cadilac grill can’t even come close to this.

If you are like me, you curse at your 4 year old Home Depot aluminum grill so treat youself to this item if you can find it!

December 13, 2006 at 1:37 pm
(7) Mark Williams says:

Anyone know anything about variability in grill propane tank preasure?
I’de swear that my old grill would be hit or miss in its ability to generate good heat due to the tank.

December 15, 2006 at 4:09 pm
(8) Giuseppe says:

I just bought one. Still need to assemble it.
Anybody knows where I can find a natural gas conversion kit???

December 17, 2006 at 7:22 pm
(9) Michele says:

You can find the natural gas conversion kit online at Costco.com. I just bought it for our family Christmas present. We are using the rotisserie tonight. So far it is wonderful!

December 27, 2006 at 12:29 am
(10) Joyce Gardner says:

I haven’t been able to determine which conversion kit to order online. Just bought the grill today after reading these comments and have not unpacked it yet. Could Michele please give details?

December 27, 2006 at 4:18 pm
(11) The Giff says:

How does the Tuscany cook? Is the heat even, are there hot spots, how hot does the bottom infared burner get, etc.? I am comparing the Tuscany at Costco to a Verm,ont Castings at Home Depot that costs $200 more and doesn’t have as many features. But from what I’ve read, the Vermont is a very good grill. If I could just get some info on the Tuscany, I could make my decision.

January 7, 2007 at 12:00 am
(12) Patricia says:

So which conversion kit did you order from Costco for the TuscanyElite grill, Michelle? They don’t list one specifically for the Tuscany. Did you buy the Sonoma Platinum 30″ grill conversion kit? Am guessing Costco has discontinued carrying Sure Heat’s Sonoma grills and now replacing this item with their Tuscany model.

January 8, 2007 at 2:18 pm
(13) Bill says:

I too am looking at the Sure Heat Tuscany “SGR30MPL” at Costco. They have 2 left at the Wayne NJ store with 2 currently on order. I cannot find a clear path to the conversion kit on costco.com. The bride really liks the grill. I will buy it if I know I can get the kit. Can anyone help?

January 8, 2007 at 7:17 pm
(14) Cyndi says:

We just brought the Tuscany Grill from Costco in Wayne, NJ on Saturday. (It was one of two that were boxed.) We haven’t tried it yet, but it looks very impressive, and the infra red rotis burner and the additional searing burner were an added feature rarely seen on grills at that price. It was fairly easy for my husband to put together. We use bottle case, so we don’t have to worry abou the conversion kit. The grill started at the first shot. Hopefully, it will cook and clean up nicely. Overall, the price was unbeatable for the features and style of the grill.

January 10, 2007 at 12:52 am
(15) Patricia says:

Finally found the conversion kit on Costco’s website. It is the one for $79.99 listed as a Natural Gas Conversion Kit-item # 166697.

January 11, 2007 at 11:50 am
(16) Bill says:

OK – based on the item number provided by Patricia, the conversion kit is on order. I picked up the last boxed grill from the Wayne NJ store last night. The box slides nicely into the back or an Explorer sized SUV. I will not open the box and do any assembly work until the kit arrives. With my luck, when I am ready to do the assembly and hook into the existing gas lines under my deck, the first bad weather of the season will hit the northeast. That’s life.
Thank you all for the assistance provided.
This proved to be a very useful site!

January 17, 2007 at 2:46 am
(17) John says:

I purchased the Sonoma 27″ (all SS 304) and for the most part, I like it. It has been 100% flawless in operation, but it is a little under powered at 39K BTUs, however, the construction is solid. Costco just started selling the Tuscany 30” Grill (same manufacturer as the Sonoma). It’s the same price at $399, is NOT all SS, although it does have a bottom sear burner (Mark Williams above does a great job of describing the features). Question: Do I return the Sonoma for the Tuscany to gain 3” more of grill, painted steel vs SS and a bottom searing burner? I think the trade off is the Sonoma SS looks great and last forever, but the bottom sear burner is the preferred cooking method of Pro Chefs, even if it’s rated very low at only 10K BTUs. Pro BBQ’s have 30K BTU bottom searing burners. For the same price and more features, I’m leaning towards returning the Sonoma – Gotta love Costco’s return policy.

January 18, 2007 at 4:16 pm
(18) Paul Mitchell says:

Thanks for comments on the Tuscany 30″ grill. I too am looking for the gas conversion kit and appreciate feedback on hook-up difficulty.

January 24, 2007 at 5:04 pm
(19) Linda N. says:

I recently bought the Tuscany grill from the Costco in San Diego, Ca but cannot find the conversion kit online from Costco. (They had over 14 grills in stock) I contacted Costco.com customer service and said that the item (166697) is unavailable. Is there anywhere else that I can obtain this kit? Any help is appreciated. I set up my grill already but need the kit to get it going. Thanks!

February 2, 2007 at 7:21 pm
(20) Pat B. says:

I just bought a Tuscany 30″ form costco and am getting it up on the deck right now . I had no problem ordering the natural gas conversion kit from costco.com. I’ll be getting it in no time. This machine looks almost too-good-to-be-true. If it works at all, I’ll be happy. I didn’t see these kind of options on any $2000 units. I’ll see.

February 17, 2007 at 9:37 pm
(21) Barry says:

Bought the Tuscany and using it for the first time with the rotisserie. Only using the infra red per the instructions in the manual but does not really seem to get that hot and the rod keeps slipping out of the motor. Any suggestions or did I just get a lemon?

February 25, 2007 at 12:03 pm
(22) Karl says:

For those of you who want to convert your grill to NG, you don’t really need the conversion kit. If you are even a little handy with a wrench, all you need to do is remove all the orifices and take them to a bbq grill repair shop and have them drilled out (call ahead, they will need some info). Or you can buy a set of numbered drill bits and drill them yourself (search the net to find the charts for drill size).

I have converted several grills this way and they all work perfectly, and cost me nothing for the conversion. In fact, the only thing you really need for NG conversion is a larger orifice, none of the rest of the stuff they sell you.

BTW, the biggest cost of the NG conversion kits is the regulator. Guess what, you don’t need it! The NG is already regulated at your house. Just call your gasco to find out the pressure (typically 7in/col).

March 2, 2007 at 10:48 pm
(23) Thor says:

I purchased the Sure Heat Tuscany at Costco 2 weeks ago. I’ve used it twice, and just returned it. The SS burned through after 2 uses, on low heat. The lid turned out to be more aluminum than SS. The grill itself warped, and the entire top turned brown from burning. What a piece of junk! For $400, I thought it might last at least a month.
I will go back to Jenn Air for another grill. I cook on my grill at least 5 nights a week, and my last JA worked well for 12 years. I only wanted a new grill to get a couple extra features. Learned to hard way.

March 9, 2007 at 10:30 pm
(24) richard says:

How long does it take to install the natural gas kit.
I just received mine and it looks like it
will take quite a long time to disassemble and reassemble.

March 13, 2007 at 7:16 pm
(25) Len says:

I interested in the low price and the features of the Sureheat Tuscany 30″ but I’m concerned about a couple of things. I read different experiences above, no consistancy,wondering if I should take a chance?

Regarding the bottom sear plate… at 10K BTUs, what does it do and how well does it do it? It takes away from the total square inches of cooking space, is this a problem?

The rotisserie motor holder looks flimsey. Will it work and hold a chicken without bending or breaking?

It looks good but the lid bent slightly as I lifted it. Will it seal well enough to be effective? It also makes me wonder about the workmanship and how long the thing will last.

Just some wonderings from a guy who really wants to start grilling but doesn’t want to be sorry with the purchase. Thanks for any help.

March 26, 2007 at 10:22 pm
(26) butch says:

I’ve had the 30″ Tuscany from Costco for about a month now. I’ve used it about 20 times. I bought this to replace by Weber Silver B. I like the look of this grill, and was intrigued with the ‘sear burner’. Here are my impressions:

First, I really like this grill. It was very easy to put together. It is very easy to clean – easier than my Weber was. For one – only three ‘flavorizer bars’, so it is easier to remove and clean them. The cooking grates are also superior to the Weber – stainless steel bars rather than the SS formed sheet metal that Weber uses. The pan (bottom) of the grill is not removeable like Weber’s, but it is more shallow and easy to clean. it has a drip pan similar to the Weber’s.

This thing lights much easier and faster than the Weber. It has a separate ‘sparker’ for each burner so you simply turn all the burners on, push the button, and they are all instantly lighted.

Love the sear-burner. Took some practice, but it really works! With the grates, it makes it easy to make a real ‘steak-house’ looking and tasting steak.

The rotisserie burner also works VERY well. I’ve found that if you rotisserie a chicken or roast, simply remove the cooking grates and place a cookie sheet under the meat. This basically allows you to cook on the grill with virtually NO CLEAN UP. I did a four pound pork roast tonight and it was absolutely perfect (if I say so myself) in about 90 minutes using the rotisserie burner only.

My one complaint about this grill – and where the Weber spoiled me – is in the eveness of the heat on the grates. The Weber was incredibly even across the grill. This one has ‘hot spots’. That being said, I’m getting to ‘know’ this grill better every time I use it and the hot spots are less an issue.

Bottom line – this was a great buy. At only $400, it included the superior SS grates, the rotisserie burner, motor and spit, the sear burner, and a real cool infrared side burner (that I’ll probably never use…but it looks cool) and a lined cover. The build quality is really good – almost as good as the Weber. To replace my three burner Weber, I would have had to spend $100 more than this grill costs. I like the look of this grill better, and the sear burner and rotisserie burner were the deal makers for me.

March 27, 2007 at 1:16 am
(27) butch says:

Len, in response to your questions:

The rotisserie motor/holder/etc is fine. I have had no problems with it. The motor is actually better than the Weber one that I bought for my old grill for $85. This one stops rotating instantly when turned off. Nice for timing the ‘stop’ position to check temps, etc. The motor is rated to handle 12 lbs I believe. That seems realistic.

The hood is very good quality. It ‘seals’ just fine.

The sear burner is a great feature. The BTU rating is deceptive. The sear burner is 10K BTU’s, whereas the standard burners are 13K each. But the sear burner gets REALLY hot being an infrared burner. I don’t know the exact temperature dynamics, but it instantly heats to easily twice the temp of the regular burners. Great for searing steaks, etc, and for blackening veggies, etc. Hope this helps.

March 27, 2007 at 2:59 pm
(28) rich says:

I’ve been researching and shopping around for our first 3/4-burner gas grill and what a long education it’s been at the university of Home Depot, Lowes, Target, Walmart, Shopko, Ace, True Value, High-end BBQ shops, Online BBQ shops, Consumer Reports, About.com, etc.

Re the first comment in this string from Jerry, both the Costco Tuscany (Costco’s replacement for last year’s Sonoma – not all stainless but has other upgrades) and Target Amana 4-burner grills are made by Sureheat, but they are not the same grill: •Costco Tuscany uses 304 stainless (+ powder-coated sheet metal like on a bicycle – which will rust if scratched through)) – Amana is all cheaper 400 grade stainless (liable to rust). • Tuscany has solid 304 stainless grates (best for searing, durability and ease of cleaning), Amana has coated cast iron •Tuscany includes rotisserie kit, Amana does not. •Tuscany has infrared searing burner inside, Amana does not. •Tuscany has solid Sureheat warranty, Amana likely does not. •Tuscany comes with a cover, Amana does not.

If you bought a rotisserie kit and cover for the Amana, it would cost more like $450.

I know Jerry’s comment is almost a year old, but anyone who reads it will be misled. Wife and I are heading to Costco now to get the Tuscany.

April 7, 2007 at 9:33 am
(29) mike says:

Any follow-up from those of you who have had your grills for awhile now? Sure would like to hear what you think.

April 7, 2007 at 9:24 pm
(30) Richard P says:

Bought the Sonoma Platinum 30″ almost a year and a half ago at Costco and have used it many times. It does not do a great job with flair up and the side burner base is aluminum and is pitting badly. The grill lives outside but out of the weather. The ignition tube that runs between the burners has burned and rusted thru and I must now begin the process to try and find replacement parts. I had a Ducane before this and it lasted 13 years with only one burner replacement. I would not buy this grill again is the bottom line for me.

April 8, 2007 at 11:27 am
(31) Brad says:

I am having heat issues with the Tuscany 30. Purchased 2 months ago. Low heat is cooking around 300 degrees. I am able to cook with the lid open to reduce some of the heat but I am thinking about returning it to Costco. It gets so hot that food sticks to the grates. It does have hot/cold spots. I haven’t used the rotisserie or searing burner yet. I wish it didn’t cook so hot. It really does hold the heat and is made from good quality material.

Any ideas on how to reduce the heat???

April 8, 2007 at 7:31 pm
(32) butch says:

Brad, for such low heat cooking, have you tried indirect? Just turn off one or two burners. Also, if you turn on just the rotisserie burner, the internal temp with the lid down hangs at about 200-225.

As I mentioned above, there are a few ‘hot spots’ on this grill, but I’ve got them pretty much memorized now so not such an issue. Still love the sear-burner. Works great. Cleaned the grill today….only took me about 15 minutes. This grill is actually easier to clean than the Weber line. You can easily remove the ‘hood’ that sits in the grill over the drip tray leaving about a 6″ x6″ square opening to the tray. Just scrape the chared drippings into the hole and empty the tray. Very easy to maintain this grill.

April 8, 2007 at 9:00 pm
(33) mirzo says:

SGR30MLP (Tuscany 30″) on Costco web site is $599.99. Most people say that they have paid about $ 400. Was there sale going on? Is this grill worth that much money? I also see Brinkmann® Elite Pro on Coscto web site for same amount of meoney 599.99 after $ 200.00 off. Any advise is greatly appreciated.

April 8, 2007 at 9:52 pm
(34) Win says:

The $599 price includes shipping. You should be able to buy it cash and carry for $425 or so.

April 9, 2007 at 12:32 pm
(35) butch says:

Cash and carry price at Costco in PDX was $399 (and no tax here in Oregon ;) )

April 18, 2007 at 6:31 pm
(36) J Coulter says:

I was currious about the function of the side burner for doing saute, has
anyone done anything with the side burner but boil corn?

April 25, 2007 at 9:07 am
(37) GARY says:


April 27, 2007 at 3:07 pm
(38) Dvorah says:

I have same question as Mirzo, comment #33. In addition now Costco has Coleman grills online. Worth the xtra $

May 5, 2007 at 6:21 pm
(39) Tman says:

Just bought this from Costco.

So far I like, but it has only been 1 day.

Only strang thing is I do not see any color on the flame ? Is that normal.

Shouldn’t it be bluish ?



BTW. How can you return a grill to costco, just bring it back in 1 peice ?

May 5, 2007 at 11:38 pm
(40) butch says:

to return to Costco, bring it back with ALL of the contents of the package – manuals, extra parts – everything. Don’t need to return the packaging materials.

And yes, the flames should be blue-ish.

Side burner gets very hot – would be great for saute. Used it to reduce a white wine merinade tonight down to a thick sauce. Did as well as my in-home gas range.

May 25, 2007 at 1:08 am
(41) Jim says:

From all I can tell, Costco doesn’t sell this grill online. The sign on the grill says “Purchase at Costco.com” but there are no Sure Heat grills on their web site. I searched by product number (128843) and that found the natural gas conversion kits. Perhaps they mean to say you can buy the conversion kit online. It is the best collection of features for a $400 grill that I have seen in my shopping, but I haven’t bought it yet. Webber has a couple grills in this price range that come with no features and no extras, but the reviews indicate they cook better. You just don’t get the rotisserie or the side burner or the infared burners or the stainless steel or the heavy rack, or the internal tank location, or 4 casters,… Hmmm.

May 25, 2007 at 12:04 pm
(42) tl says:

Jim, The grill is now listed as a Tuscany grill in 2007. It is still made by Sure Heat.

May 25, 2007 at 12:52 pm
(43) C.L. says:

The Costco Tuscany grill was up on their website until this past Monday night (5/21/07). I saw this grill at the local Costco store and went home to research about it first. Around 9PM (PST), I was reading about it on the Costco website and went to another site to check out something else. When I went back within 15 minutes, the same page where the Tuscany grill was originally displayed is now an “expired” page. Maybe their server was located in the east coast and the page was removed around midnight time (EST). I think it’s either that Costco decided to not sell this item online, or maybe it’s all sold out since this is the week before Memorial Day where people want to buy a good (but affordable) grill.

May 25, 2007 at 12:55 pm
(44) C.L. says:

By the way, to comment on what “tl” said in #42, the Tuscany grill on the Sure Heat website is NOT the same as the one Costco sells, which is Tuscany “Platinum Edition”. The Sure Heat website version does not have the following:
– Platinum painted bootm half (which are not 304 steel)
– Side IR burner
– Bottom IR burner

Please research before posting something that may mislead people. Thanks.

May 26, 2007 at 1:33 am
(45) CLM says:

I just went to order the NG conversion at Costco.com and almost ordered the number listed above but when I read on it said to VERIFY your serial number if there is a B in the 7th position you would order a different kit then if you have an A in the 7th position which I do. For people with the A C in the 7th & 8 position you need item # 192386.

June 4, 2007 at 1:04 am
(46) TAC says:

Bought the Tuscany 30′ grill from Costco about 2 weeks ago and would like to share my impressions.

First, the build quality isn’t bad. While it’s not a $3999 Viking or even a $599 Weber, I wasn’t disappointed. The Stainless hood is dual layered and is 304 quality. The hood handle doesn’t get hot, and the fit and finish is fine.

The rotisserie ignitor malfunctioned and one ‘flavor’ bar was bent in shipping, not too badly but bent just the same. I couldn’t get through to customer service on a Monday but on Tuesday reported the problems and they are shipping an entire set of flavor bars and a new ignitor. Good cust. serv. reps and friendly too.

2nd, all those neat features for $399. Wow! 3 stainless steel mains and 3 infrareds for searing, side and rotisserie. Plus a rotisserie kit and cover! Nothing I’ve found packs the same features for the price.

3rd, it seems to cook good. The searing burner gives me a surface temp of almost 550 degrees and it takes a little getting used too. This compares to 350 degrees on the main burners. Big difference.

I’ve cooked 1 1/4″ thick ribeyes, ultra thin chops and plump chicken breasts using the searing burner and had mostly good results. It does take some practice to develop timing and technique. Had a little trouble with a thick steak getting it done without drying out the surface but I’m getting it.

The main burners throw out plenty of heat as well, again 350 degree surface, and have done a nice job on asparagus, corn on the cob and zucchini as well as finishing meat started on the searing burner. Just did my first beer can chicken on indirect heat with a rub that turned out superb. The grill holds about 350 degree hood temperature with the two mains on medium low.

I have yet to use the rotisserie but intend to roast a bird prepared with another rub.

The grill cover is a nice quality and fully covers the grill protecting it from the elements.

All in all, I’m pleased. I had a Chevy budget but wanted Cadillac features and came close. It may not be Cadillac quality but I feel like I’m driving a Buick at least



June 7, 2007 at 8:50 am
(47) R Bailey says:

I have a CB26 (TG26) Tuscany Grill made for Crate and Barrel. My main complaint now is the difficulty of finding parts. My drip pan burned through and I need a replacement. Just send email to Sure Heat, no response yet. Another complaint is that the space left when closing the hood is fairly wide. This causes difficulty in achieving ideal temperature. On a hot day, heats up perfectly, medium to cold day, difficulty. You will wait longer. I have had mine for approximately three years and its holding out quite well. Only the drip pan needs to be replaced which was not stainless steel. Overall, quite pleased.

June 7, 2007 at 9:39 am
(48) Jeff says:

Have had this grill now for 2.5 years. Initially was great. Has quickly developed issue with very uneven heat. I’m not a grill snob in any way, but it is difficult to grill on and will burn some things while undercooking others. The burners all rusted out on me already. I am replacing this with a Weber becuase of the quality issues. It is a very pretty grill, but I would not recommend it, and I feel like I wasted my money on this item.

June 14, 2007 at 11:11 am
(49) Norm K says:

Wonder why the Tuscany wasn’t included in the Consumer Reports grill comparison? Or was it?

June 14, 2007 at 3:43 pm
(50) Lucy says:

I bought the Sonoma 27″ last May 06. The ignition tube and parts of the burners are rusted through. I keep it covered when not in use. I would not recomend this product. If gas weren’t so convenient I would use charcoal only!
Our last gas BBQ lasted three years I thought stainless steel would do better! Our Weber kettle is 22 years old and never gets covered!

June 19, 2007 at 6:55 pm
(51) Darrell says:

I bought a Sonoma model 3 years ago, and while the outside looks great, the burners are disintegrating. Went to Costco and looked at the lates model – Tuscany and it has the same junky burners. Also they are not replaceable! These are basically disposible grilles, don’t buy them!

June 22, 2007 at 1:04 am
(52) Adrian says:

I went to Costco tonight to check out the Tuscany and see if I thought it was worth my dollars or not. I had been contemplating it for the last few weeks, and finally decided I was interested. I was very impressed with the feel of the build in the hood/handle, doors/hinges, and knobs. The deal was done for me when I read on the box “All Stainless steel used on this grill is constructed of 304 stainless ensuring a lifetime of rust free usage.” To be clear, this is the SGR30MLP that is currently at Costco for $399 that I am talking about. I was giddy as I purchased mine tonight. Barely fit in the back of my Outback, fortunately I had taken the child car seats out at home. I also picked up some T bone steaks while I was there, which I hope to test out the searing with this weekend. I’ll probably post back after I put it into use, but so far I love everything about it!

June 24, 2007 at 12:38 am
(53) C.L. says:

I bought the Tuscany Platinum grill from costco (the one that is currently sold for $399) around 3 weeks ago. So far, I’ve used it twice big-time to cook a variety of BBQ food mostly purchased from costco (most of you should know how much food comes in a package from costco…e.g. racks of babyback ribs from costco (4 big racks from 2 packages), 50 chicken wings (had to divide the cooking into 2 rounds), seafood kabob, corn, and salmon (2 packs of wild sockeye also from costco). Let me just say that the food all came out great! I agree with former postings that there are slight uneven temperature at certain parts of the grill, but it’s not a problem as long as you learn where these locations are (there are not many, and you’ll quickly learn where these spots are when you noticed that the food on certain location are searing up faster). Firing up the grill for pre-cooking and post-cooking, I was able to get the internal temperature to reach over 450F degree in less than 10 minutes (all 3 main burners on high and the internal infrared on low). This makes it easy and quick to get the grill ready for cooking and easy cleanup afterward. Considering that I live in the hills around San Franciso/Bay Area where the temperature is pretty cool and the wind pretty strong, I think the grill performance and heating strength is pretty darn good. So far, no complaining for me. I don’t understand why so many people put down this grill so much. I understand it’s not a weber Spirit E-310 (which is the same price as the Tuscany), but for the price, I am getting a lot more toys for the bucks. Definitely, I am also having a lot more fun and compliments from the juiciness of the food, thanks to the internal infrared searer that comes with this grill (and not the weber’s). Finally, for those who may think that this grill won’t last, doing a good job cleaning up the grill after every use is crucial to extending the life of any grills. Also thanks to the included cover, I am sure mines won’t break down in around 3-5 years as most people believe this grill will!

July 26, 2007 at 1:08 pm
(54) Adrian says:

Update – I’ve owned the grill about a month. I absolutely love it except my rotisserie burner randomly turns off. I called their support and they had me bend the thermocouple closer, and then try to clean out the orifice, but it is still happening. I’m returning mine to Costco since their support has no other suggestions for me. I’m going to get another and hopefully it will work better.

August 4, 2007 at 9:18 pm
(55) Floyde says:

I purchased mine 3 months ago, to replace a 12 year old Sunbeam (cheapy). It takes a bit of getting used to, especially since I like smoke flavor. I’ve tried several ways of using mesquite chips, and have yet to produce meat as flavorful as my old Sunbeam. I like the searing burner (helps keep meat moist). I just tried the rotis, and the bird turned out beautifully. I really like the grill, but am still struggling to build, buy or devise some way to create smoke. ALSO, the vent on the back of the lid allows what little smoke I create to go straight out. I’m thinking of somehow lowering the opening with a baffle to keep the smoke in longer. I wish I had access to a good sheetmetal shop. I still recommend the grill. I hope the longevity problems indicated by some are just infant failures and not signs of poor quality.

August 20, 2007 at 11:26 pm
(56) AGardenParty says:

After reading all 55 comments I have decided _I_ want this grill, all I have to do is convince my husband to spend the $$ and not wait, I would rather just have a kettle lump charcoal grill but its not allowed at our apt. Will let ya’ll know.

September 16, 2007 at 10:30 am
(57) Sanford says:

Bought this grill 6 months ago and it is already starting to rust. The ignitor tube, burner tubes and flavorizer bars are rusting slightly. Must be made of cheap stainless steel. Live in a dry SW climate and have kept it covered under a patio. It cooks great, although it is clear that it will not last very long. Also, the customer service at Sureheat has been difficult to contact.

I’m returning this grill to Costco and buying the Weber Genesis. The Weber is $200 more with no bells and whistles, however it has a 5 year warranty instead of the 1 year warranty on the Tuscany and I’m convinced it will last longer.

The Weber also has Porcelanized Cast Iron Grates that seem to be higher quality than the low quality stainless steel grates on this grill.

September 19, 2007 at 11:18 pm
(58) butch says:

Sanford….you must have gotten a bum model or aren’t caring for it properly. I’ve had mine 7 months and have used it on average five nights per week. It is still as good as the day I bought it. I clean it thoroughly every other week, cover it during inclement weather, but nothing out of the ordinary. Not a spot of rust anywhere. I even ‘superheat’ it to clean it on occasion (run it for 20 minutes at about 600 degrees). No problems.

The only problem I’ve had with the grill is that one of the slats on one of the ss cooking grates came off. I called Sureheat and asked for another grate as it was under warranty. Six business days later, on my doorstep was a package containing three brand new ss grates just like they were packaged in the original box – free of charge. So now I’ve got two extras. This grill was a GREAT buy.

September 25, 2007 at 11:50 am
(59) Tony P says:

These grills (and the company) is junk. Call 1-800-229-5647 and try to get their customer service. They say don’t bring it back to the store but they won’t ship parts.

January 5, 2008 at 9:25 pm
(60) Eric a says:

I’ve had the sureheat sonoma 30″ – after 3 years I’ve just remove the burners — they are trash and no one seems to carry replacement parts. The company doesn’t respond to email or phone calls. I called a couple of listed distributor only to be told that they have discontinued the line due to problems — I don’t think I’ll buy another one — if anyone can suggest a replacement part I’d love to hear about it.

March 22, 2008 at 3:49 pm
(61) Dale says:

I’ve had a Sure Heat Amana 4-burner for two years and love it. It’s in perfect working condition, but It is covered 100% of the time it is not running. If you’re looking for parts and having trouble finding them, go to this website: http://www.appliancefactoryparts.com/gasgrillparts/brands/sureheat/

Good Luck!

April 10, 2008 at 5:28 pm
(62) butch says:

Grill is still going strong. I did have to do some maintenance on the burners though. I had to take a leather-punch like tool and pick out each fire hole on the burners – took about 45 minutes and now it works like brand new again. I’ve been using it 5 nights per week since I bought it. No rust, warping or discoloring. Aside from the burner maintenance listed above (probably due to my super-heat cleaning method), I have no complaints.

April 14, 2008 at 11:51 pm
(63) Judy says:

Looks good but the burners are junk. We bought it at Costco and have used it less than 2 years…the burners are totally rotted out. I ordered new ones in January and don’t have them yet, not sure I’ll ever see them. By the way, these grills aren’t made in the USA as the box says. THey might be put together here but all the parts come form China, thus the delay in getting replacement parts. If my burner isn’t on the nexy SLOW boat from CHina, we’ll just give up and but a real QUALITY grill that has easily obtainable replacement parts. I would suggest Bar-b-Que’s Galore brands, they’re pricey but last. We had these built in in our last home for over 20 years and only bought replacement burners twice in 20 years! And all we had to do was go to a showroom to pick up the parts, no waiting for the Chinese.

May 22, 2008 at 11:03 am
(64) mary says:

I have had the sonoma platinum edition model sgr27lp for 2 years. My burners are also rotted out. I have used it this spring, but it just played out this week, and I took it apart to find the back burner bar rusted through in several spots. I took Dale’s (blog entry #61)advice and ordered the new burner from Appliance Factory Parts for $122.98 including shipping. I hope I am able to put it together and fix the problem. Too bad I won’t be able to BBQ for my family on Memorial Day. I have to say, this grill has worked just fine for two years, and I like the look of the tidy exterior and grilling surface both of which still look like new. I am disgusted by the rusted burners. What a mess.

July 24, 2008 at 8:48 am
(65) Jeremy says:

I purchased a CGL-30 from Costco 2.5 years ago and the burners are also rotted completely. I did find the website mentioned above that sells them for $100+, but the guy wanted my serial number. I thought that was odd, so I found the manufacurers website http://www.sureheat.com and gave their customer service line a call, 1-800-229-5647.

They said with a copy of the receipt (Costco can supply if you have lost yours) and the serial number they will send me a new burner. They have five year warranties. I sent them the information about 3 days ago via fax and just finished talking with them to make sure it was revceived. They stated that they are expecting a new shippment of burners in by the end of July and I should receive my new burner in August.

If this hold true then i think I got a good deal for $399. This grill should last me another 2.5 years, and I cook on it 4+ times a week.

August 15, 2008 at 3:09 pm
(66) Jean says:

Bought this grill at Costco in April 08 and opened the box and both door magnets were missing which caused them to swing open all the time. Called the mfg. they told me it will be shipped. after 2 calls nothing. 3rd and 4th call told me the parts are on back order. It is now June. Took the grill back to Costco. Purchased a 2nd grill and opened the box to find a 2″ chip of enamel paint missing on the frame. Put it together and tried to light each of the burners. Some of the burners did not light. Found that the igniters were working interminttently. At this point after trying 2 grills and poor customer service I returned the grill and looking to buy another one. My Weber worked for 10 years with no problems.

September 11, 2008 at 10:36 am
(67) Kurt says:

I purchased the Tuscany grill from Costco three months ago. One burner did not work, so as per instructions we contacted customer service. They went over the problem and told me they would send a replacement. Four weeks later, no burner and customer service had no record of my call. After 4 additional calls and two additional months still no burner. I asked to talk to the supervisor, and she told me they would second day air it to me because of all the trouble they put me though. One week later still no burner. I again called the supervisor and was told that it would go out that day second day air. I asked to talk to her boss and she told me that she was the only person I could talk to and refused to connect me to her supervisor. I’m writing this four days later still no burner. I’m currently loading the BBQ to return it to Costco. I will never purchase any product from this company.

January 18, 2009 at 10:16 pm
(68) Jill says:

Just wondered if anyone has actually replaced the burners for the costco sonoma? Just noticed mine are disintegrated.
Looks like the burner and tube is welded on.

March 22, 2009 at 12:02 pm
(69) mike says:

Jill – same thing happened to mine (after 2 years) hoping to find out that getting parts isn’t as bad as described. I have enjoyed the grill w/ 1 exception – i replaced that stainless shelf w/ a wire rack one. When it gets hot, it gets flimsy and won’t support much food weight!!

April 26, 2009 at 6:28 pm
(70) Esther says:

Hubby just tried to do a thorough clean on the guts of our SGR30MLP (bought 20 months ago at Costco) and has discovered that the burners are
almost completely disintegrated. We have had performance issues since we first bought it (hot spots, cool spots, seems to empty the propane tank really quickly). I guess now we know why! There are longitudinal cracks in the burners (probably from day 1). I don’t even see this product number on their website so I’m guessing they’ve upgraded the model since my purchase. I’m hoping to not have trouble when I call them tomorrow (today is Sunday). I’ll post again later with any info I may glean from them.

May 7, 2009 at 2:32 pm
(71) Angi says:

We purchased a grill through Costco in Feb. 09 and wanted to convert it to natural gas. After calling Costco to make sure we were ordering the correct part we were told to call Sure Heat directly to get confirmation that it was indeed the correct part. After being assured that is was correct we paid 79.99+shipping for the conversion kit and waited 14 days for it to be delivered. Once delivered we hired a company to come out and convert the BBQ…after an hour of work the man informed me that it wasn’t the correct kit. While he was still here we called Sure Heat directly again, I was told that I had been shipped the wrong product, I had a 2009 grill and the part they shipped was for a 2007. I reordered a 2009 kit with a guarantee that it would be here in less than five business days…two weeks later I called Sure Heat back only to be told that the order was never placed but rest assured they would get the part out to me asap and it would be here in 3-4 days. Now after a week I called again today only to be told that it hadn’t been shipped at all! After explaining to the salesman what we had been through he proceeded to tell me to “calm down” and that he needed to speak with the other associate to “make sure she had promised the expedited shipping”…let me tell you how much I enjoy being called a liar! After having the sales associate berate me again I was finally transferred to a manager…not that she was much help! I have been promised yet again that the part will be here in 3-4 days…I’m not holding my breathe!! DO NOT DO BUSINESS with these people they are dishonest and completely unprofessional. It amazes me that Costco would do business with this kind of company, I am disappointed!!

May 26, 2009 at 7:30 pm
(72) Scooter D says:

The Sonoma grill from CostCo is everything everyone says who has owned it longer than 1 1/2 years. Looks great on the outside, nothing left on the inside. Good from a far but far from good. I’m taking it back after 2 years. Wish me luck

June 10, 2009 at 5:00 pm
(73) Doug says:

I have owned the Tuscany from Costco for about two years. I agree with some of the comments above. on the down side there is some uneven heating areas and hot/cool spots. Addiitoanlly I think the venting internally is too great, as when there is wind I feel it takes extra long to cook. (when the top is closed.)

Lately I have noticed that the cooking has become extremely unneven with constant flare-ups in the back. I noticed that the burners are all but disintigrated and that certainly would cause this issue.

I took the advice of Jeremy (#65) and called sure heat. It is indeed covered for 5 years and Sure Heat is sending me a new burner. These advertize on line for 87.00 plus shipping. they are only charging me shipping of 24.00, which is still exensive, but better.

I have loved this grill and all my friends have always said it is the best so I have rave reviews minus the burners, but I grill about 2 days a week on average, all year round. the BBQ looks brand new inside an out and sits outside in the Seattle Weather year round with a cover… which is also getting a bit tattered. Happy grilling.

June 19, 2009 at 10:04 pm
(74) Aleeya says:

I went in on a Friday afternoon to the manufacturing office after someone referred me to them for a good deal on a grill. The customer service manager took me into the warehouse and showed me the available grills and after I chose the one I wanted to purchase she told me she would put my name on the grill and I could pick it up after Monday. Tuesday morning I called to find out when I could pick up the grill and if I would need help loading it. The customer service manager never answered her phone and her voice mail never picked up. Same thing Wednesday morning. Thursday morning I finally spoke to her on the phone when she told me she would check in the warehouse to see if the grill was still there and she would call me back. She did not call me back. I called that afternoon and finally was able to get her voice mail and I left her a message to please call me back, that I wanted to pick up the grill Friday. She still did not call me back. I decided to show up Friday to pick up my grill and it wasn’t until I was in the office waiting for the customer service manager that I was informed that the grill was gone when they came in Monday morning. No one called to tell me this. The customer service manager did not tell me this when I spoke to her Thursday. No one called, not one time in the four days between when the grill disappeared and when I arrived to pick it up. I took time off from my job to go up there early on Friday to pick up this grill and only then did someone admit the grill was not there. The customer service manager said they had another new grill still in the box but would be $200.00 more than what we agreed on for the original grill I wanted. I asked her why she never told me the grill I was coming to pick up was not there and she said she checked but she did not call me back. She then told me there was nothing she could do. I asked her who the manager was and then she became defensive telling me she was the manager. I asked her who her manager was and she gave me her name then told me she had just walked out the door so I could not talk to her. I left the building then called the company to leave a message for her manager letting her know I would be sending a letter to her, the customer service manager and also the Better Business Bureau. I then called to leave a voice mail for the customer service manager but she actually answered the phone. I calmly explained to her that I would be writing a letter to her manager and the Better Business Bureau explaining the situation and she started saying I was harrassing her and that the calls were recorded. She then proceeded to tell me that they stopped selling to the public and that she was only being nice to me when she agreed to sell me the grill. I replied that it was not nice that she agreed to sell me the grill then did not tell me it was sold to someone else 4 days before I showed up in the office. If she would have called me Monday, when the grill was either sold to someone else or shipped to a store there would not have been a problem and I would have been able to make other arrangements to buy a grill somewhere else. This was not good customer service. This was not even bad customer service. This was no service at all. Do not buy a grill from Sure Heat. I would not even buy a grill from any store that Sure Heat supplies grills to. If this is their idea of customer service you can count on never getting any help if there is a problem.

June 29, 2009 at 1:58 pm
(75) john says:

Do not buy anything made by sureheat…….period!!!!!!!!!!

June 30, 2009 at 12:22 pm
(76) Creo says:

I purchased a Sonoma platinum edition grill at Costco back in June 2005.. Although not the best functioning grill iv’e ever used, it wasn’t bad.. The heat never got over 500 degrees, but that wasn’t necessary.. I noticed after 4 years my burners completely rusted. I called surehear which takes 20-30 minutes before someone picks up.. Finally the rep said they would send a replacement since it fell within the 5 year warranty period..I faxed them my costco receipt and they told me I would have a replacement within 2 weeks.. Its beeen one months. i just called sureheat and they told me there was a problem with the rep who took my address, they listed it incorrectly and UPS sent the package back to them.. UPS sent the package back instead of calling to ask you for the correct address?.. And inturn you could have called me!. PLUS the package just happened to arrive back to sureheat after one month on the day I called to check up? Sounds like this company is plain out full of Bull!.I will hold my breath and see if the next shipment makes it out to me in 2 weeks like they say.

July 21, 2009 at 6:25 pm
(77) Russ says:

I bought mine from Target. I’ve owned it for 2 years now and the inside are gone. It was sold as a Amanda Grill and they have Sureheat as the customer service direct contact. They were good to work with when I called for replacement parts but cant get my parts sent to me right. I have been waiting for 3 months now for replacement burners and they cant get it right. They blame every mistake on China (thats where the replacement parts come from) they fast to tell me everything is on B/O and slow to tell me when I can expect them. GOOD LUCK TO ANYBODY THAT HAS TO GO THOUGH WHAT I’M GOING THROUGH. My advice is BUY AT SEARS!

August 10, 2009 at 5:38 pm
(78) August Narachi says:

I really hope Costco stop selling these grills. My SS burners burned out and it took 2.5 months to get replacements and they charged me $25.00 for shipping. I had to call them 3 times and each time they had an excuse. 2 e-mails (never ans) then I discovered they did not include new sparkers. The mounting clips were rusted out. I called again and was told they would ship in 10 days. After 3 weeks, I found out they never shipped them. A month later, I finaly got an order number. 3 weeks later, no sparkers, called again and was told they got sent via US post office…after 10 days, still no sparkers. This is getting to be a real joke with this company and I will write to them and Costco….my next grill will be a Weber or Brinkman…. no junk from Sure Heat ( Costco) in my future

March 2, 2010 at 6:59 pm
(79) DIMA says:

Just spent 3 hours on hold waiting for their customer service. Then, their business day was over.
Very low quality grill. It requires burners replacement every 3-4 mounth for active users.


May 7, 2010 at 12:16 pm
(80) L Pezzarossi says:

I purchased a Sonoma Tuscany-TGR30 at Costco about 8 years ago, only problem I had was the crossover burner(the small pipe across the 3 main burners)rusted out and had to replace it, I sent a request for replacement, and it was shipped right away with a set of igniters under wty. A few years later had the same problem and Nicole at Sureheat sent the replacement part inmediately and provided me with the best customer service a company can offer. I believe that a company is only as good as the person of the company you are dealing with, and thanks to Nicole I can say Sureheat customer service is top notch.

May 25, 2010 at 1:39 pm
(81) Carla says:

Looking for a receipt for an 4 burner Amana grill
Bought mine around 2 years ago
Burners are NO good need proof of purchase to get FREE burners. Lost my receipt… Thanks!!!

June 22, 2010 at 1:34 pm
(82) dougpasque says:

never will i ever buy another tuscany grill tried to order parts with customer service back on may 10th
it is know june 22nd from sure heat FORGET ABOUT IT!!!!

June 25, 2010 at 12:49 am
(83) Iggy D says:

Three years ago I purcahsed at Costco the Sonoma 27″ grill. It works fine but not great. It provdes uneven heat — hot in back and cool in front, which requires one to constantly roate food from the back to the front. The SS exterior has held up well but I can’t say the same for the SS burners. They have compleely desinegrated. Becasue of of the 5 year warrantly, I was able to replace them at no cost EXCEPT for the exhorbitant shipping charge by SureHeat of $24.99 (from GA to CA). The box weighed less than three pounds. Quite a rip off. And the customer service is mediocre at best. I called three times and waited almost one hour each time before I was connected with a service representative. On one call, I was transferred and dropped, which meant losing another hour on hold. The igniter is also no longer working but SureHeat would not replace that item. For any warranty item, you will need to fax a copy of your receipt or an invoice which any Costco can provide. For the money, it is not a bad grill but if you want lasting quality, consider spending a bit more on a Weber. I will on my next purchase. SureHeat can be reached at (800) 229-5647.

July 7, 2010 at 1:32 pm
(84) Matt says:

I have the Amana SS4 (Target) that is/was produced by Sure Heat. Both 2-Cell burners have died, as well as the rear burner support.

I just called Sure Heat and they said all would be covered under warranty – did not ask for receipt or serial number.

The agent claims that the parts will be delivered in 1-2 weeks, $12.99 shipping. If this all holds true, I’ll be pleased. We will see!

July 16, 2010 at 11:47 am
(85) kevin heihn says:

Good luck on warranty replacement parts. I have a 3year old Amana and I have been getting the runaround since March. I have contacted Sure Heat 6 times and gotten diff answers, but they all have said your order is going out next week. Ha! Its now July 16th. Just talked to them again its going out asap…… we shall see.

July 22, 2010 at 12:19 pm
(86) JaneS says:

DO NOT BUY THIS GRILL! After a year our burners both broke, and the service from sureheat is HORRIBLE. They said they sent the part Mid June and now are saying they won’t be in until the end of August. Not great for grilling- looking elsewhere and won’t buy this brand again. Not reliable.

August 8, 2010 at 9:17 pm
(87) Barbara says:

Like many of you who own the Sonoma for a few years, the burners completely rotted out. I was lucky enough to find the receipt and get the burners replaced by SureHeat. It took me SEVERAL MONTHS to get it shipped to me, and NO instructions. When I was able to speak to a human again at SureHeat, he emailed me instructions that could have been typed in another language… for I did not understand it. I asked for diagrams to go with the instructions to aid me in installing the new burners and I have no response. I’m searching the internet now for hours trying to find that for MY MODEL… if anyone has indeed replaced burners for a Sonoma 30″ Model CGR30. Thank you

September 5, 2010 at 9:53 am
(88) Tom says:

I am now on my 3rd set of burners for the Sureheat CGR30 Sonoma, Like clockwork every 2 years the burners rust out. This next set will be full price (over $100 from mfg). The exterior of the grill is perfect and it sits fully covered outside year around and gets a cleaning at least once a year. I think it is now time to either find a retrofit set of burners (almost impossible) or take the grill back to Costco after buying a better brand. (To Sureheat’s credit, they have taken care of the problem without any questions (I just had to pay for shipping $14.00). They have just produced an inferior product for the price)

So the real question is why does Sureheat still provide poor burners after 5 years of the same problems? Why didn’t they change their manufacturing once the problem was discovered? They had to have shipped out thousands of burners by now.

To replace your burners, you will need to use some care, muscle and PB blaster (to loosen the screws), nut driver, screwdrivers & vice grips (last resort) to loosen the screws. Expect to drill out at least one of screws. The first burner replacement (year 3)was no problem on screw head failure but the second (year 5) I had to drill one out. The burner does ship with a new set of screws.

September 29, 2010 at 3:30 pm
(89) Terry says:

I have to jump in. My Tuscant grill is 2 years old, burner went out in June. They tell me every mnonth it will be next month, today it’s now December. What a total piece of crap.

June 21, 2012 at 3:56 pm
(90) Dave says:

I have owned a Sure Heat Sonoma grill purchased from Costco.
It is in the neighborhood of six years old. Two years ago the burners rusted through. Sure Heat warranteed them and only charged me $30- for shipping (lol). Now they’re rusted through again. No warranty this time, they want almost $100- for the burners with shipping.
I asked Sure Heat why I have this problem since I keep the grill covered and out of the weather. They told me that the stainless steel for the burners is a low grade and the intense heat causes it to fail.
Why buy a stainless grill at a premium price? I think I’m headed to K-Mart and buy something cheap that I can throw away in two years.

November 21, 2012 at 2:22 pm
(91) Ben says:

I converted to natural gas and the infared burner immediately quit working.

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