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surfsidedav Writes:

"Anybody know anything about Great Outdoors Grill Company? Saw a unit at Lowes that didn't look bad for $499."

Comments

April 26, 2006 at 5:11 pm
(1) A Vinke says:

I HAVE HAD A GREAT OUTDOORS GRILL FOR A COUPLE OF YEARS. VERY GOOD PRODUCT.

May 5, 2006 at 11:05 am
(2) Mando says:

Consumer reports just ranked it a best buy!!!

May 8, 2006 at 12:24 pm
(3) Ken Hughes says:

I have a 6000 Series Great Outdoor grill, Good Grill, BUT TRY to get parts for it is hard. I have been trying to get the right parts since FEB 06. Just received more parts but the wrong parts. Maybe the forth time I will get the right parts.

May 10, 2006 at 10:16 am
(4) TRCar54 says:

I bought a Great Outdoors about 7 years ago …excellent product. Not sure but it looks like they might be under Vermont Castings ownership now.

May 15, 2006 at 1:51 pm
(5) hez says:

I own the Great Outdoors grill made for and sold by Walmart (I know, I know) but the thing rocks! GO is a subsiderary of Vermont Castings. The only thing, very hard time finding any info when I was researching to buy two years ago. Thing has held up, though the little box covering my ignitor toltally disintegrated.

May 21, 2006 at 3:19 pm
(6) Bob says:

I bought the model 1000 from Lowes. The cast iron burner “warrenteed for 25 years” lasted 4. Try and find a replacement – - – yeah right!

May 6, 2011 at 11:43 am
(7) Richard Anson says:

I just purchased a new cast iron burner for my Great outdoors grill. It fit in just like the old one. It is a little work to change. I bought thr burner and the twin venturi tubes. The burner was $38.23 and the tubes were $16.11. thier e mail is CLAGRILLS.COM. The phone number is 501-821-4050. Mabey this will help you.

May 22, 2006 at 6:13 pm
(8) kfrost says:

Bought Great Outdoors Grill a couple years ago love it but the heat plate has fallen apart and can’t find replacement. any suggestions!!

May 22, 2006 at 7:36 pm
(9) Corey Reid says:

I have owned a Great Outdoors Grill for over 2 years, and I love it. My only complaint is that my drip/heat plate has also fallen apart. I just cover the holes with aluminum foil each time I grill. Other than that, I love my grill

May 27, 2006 at 4:05 pm
(10) jcm says:

I’m disappointed with mine. It’s two years old, and I keep it under a grill cover in the sun on my patio…

All four grates disintegrated, the imprints on the burner dials wore off, the grease trap falls out upon changing the gas canister and the plastic component taht attaches the gas line to the gas canister valve disintegrated.

Good luck. In retrospect, we realized that the salesman was trying to guide us to a Weber, but we were in love with the idea of having a stainless unit…

Lessons learned. Just starting to look for some spare parts. Rating: AVOID.

May 29, 2006 at 8:00 am
(11) Tony says:

I bought a cast aluminum model 1000 in 2000 from lowes. The cast iron burner which is warranteed for 25 years lasted about four. I am temporarily using a cheap universal replacement burner. Trying to get original replacement otherwise I do actually like the grill, very heavy duty. I noticed on later models they went to a brass burner. Must have realized the mistake in using cast iron. Will let you know what I find out.

May 30, 2006 at 8:46 pm
(12) Patrick says:

I purchased my Great Outdoor Grill Blackstone 1000 about 5 years ago at Home Depot…buying decision based on heavy cast iron box, designed to burn natural gas, and 25 year warranty on the burner. It works fine, sits outside on the deck all year long in northern Ohio, uncovered…lid and box show no signs of deterioration. Ignitor of course doesn’t function but I have never seen one that lasted anyway. Like some of the others, I need a new burner….4 yrs seems to be the life of the burner. When I search the web for the manufacturer, I cannot find them. I do not see them as a subsidiary under Vermont Castings like someone else suggested. I am keen to call and get my warranty replacement burner. If anyone locates them, please post the details (I’m expecting Tony will come through!). I recall they were based in Joplin, MO.

September 17, 2010 at 11:50 am
(13) Ben Blanton says:

I also need the dual burner and tubes for my G O Grilles model # 6000 purchased @ Wal-Mart in 2001 with 25 year Warranty.

please let me know if anyone is in place to honor warranty claims.

Ben Blanton 859 299 5717

bw@qx.net

April 19, 2011 at 7:20 pm
(14) scott ward says:

I have a GO grill that I bought several years ago and it is still in pretty good shape despite sitting outside, uncovered in Chicago. The ingnitor really never did work, most don’t, but I just bought a universal “H” burner at Home Depot for 35 dollars thats fits fine and works well.

June 1, 2006 at 11:58 am
(15) Jodi says:

After searching the web to contact Great Outdoors for a new burner and a few other maintenance parts, I finally dug out my instruction/warranty manual. Finally my being a pack rat paid off. I called them and my parts are on their way. They are under a company called CFM and the number is 1-888-869-5454. I was on hold forever, but did finally get through. Good luck, hope this helps a few of you.

June 3, 2006 at 9:52 am
(16) Wilbur Jenkins says:

I purchased a 6000 model at Walmart about 5 years ago at summers end. Paid only $200.00 for it. Best thing since sliced bread. Never a problem except the igniter, but is the best product I ever bought.

June 5, 2006 at 11:32 am
(17) B Townes says:

I have a Great Outdoors 8500 model grill purchased 8/03. Our burner assembly went out this past weekend. I read the negative comments & since we could not find any replacment parts at Lowe’s, where we purchased it, we were afraid our warranty was worthless. Today, 6/05/06, I called 1-888-869-5454
& reached CFM. I was on hold for 20 min
but when I reached a CSR she was wery friendly & helpful & our warranty is valid. We will get our replacement parts for free. I did have our original receipt which may have helped. My advise is to call the above # and be patient & have all info handy.

June 5, 2006 at 4:00 pm
(18) robert says:

hum. I am going to give them a call. my cast burner is fried after 5 years and the char grill universal replacements seem not that universal.

June 5, 2006 at 7:52 pm
(19) robert says:

okay. So without reciept they charged me 25$ for the replacment cast iron burner… not a bad deal. Otherwise the unit has worked great.

June 7, 2006 at 6:13 pm
(20) Rick says:

Bought great outdoor grill four years ago. Venturi tubes rusted, Called cfm corp. on May 30th, They sent new rock grid, burner, venturi tubes, igniter and a cover for the burner which I had broken, in one week. Couldn’t ask for better service. (no charge)Fantastic!!! I did have to e-mail a copy of my receipt. Pays to save such things.:)

June 7, 2006 at 11:16 pm
(21) Sherry says:

We’ve had our 6000 series grill for 4 years now, and we LOVE it. We need to replace our burner also, but that is the ONLY problem we’ve had with it,and it is outside in the weather all year, every year, with only a cover on it. We would definitely buy another!

June 8, 2006 at 11:31 pm
(22) Jon says:

I don’t recommend this product. Great Outdoors Grill Company went out of business (bought by CGM). They don’t honor warranties. I had a grill for 4 years. It rusted out, ignitor went bad, & burner disenegrated. Don’t waste your money.

June 11, 2006 at 1:45 pm
(23) Douglas says:

I’m currently looking to invest in a gas smoker and it appears the majority of product reviews are good on the Great Outdoors Co.

My situation is that I’m in a wheelchair, and not able to use a wood/charcoal burner grill/smoker. The other gas smokers that I have researched, either look too small or has a high $ sign.
But I’m having trouble figuring out, which is the latest model. I’ll contact the CGM #above & stay in touch here.

June 11, 2006 at 8:55 pm
(24) Pete says:

I purchased our Great Outdoors grill from Lowes about three years ago with 25 year warrentee on burner. It worked fine for the first year then I started getting hot spots – burner was burning out. Now have very large flames difficult to cook anything. My son’s father inlaw purchased the same grill about a month after I did. He complained of hot spots, he gave the grill to my son and bought a Weber for himself.

June 19, 2006 at 1:37 pm
(25) Patrick says:

Thanks Jodi and B Townes for shairing the warranty contact information.

July 2, 2006 at 8:38 am
(26) mark pauley says:

I have read all of your comments and i bought my great outdoors grill at wal mart 3 years ago and i love it, its the best grill i have ever owned, but my grill has a brass burner, and i have not had any trouble out of it yet, my father has the same one and never a problem either, i’m glad that you gave us the new phone number. i will be getting another grill from them for my work. thank you. mark

July 3, 2006 at 10:28 am
(27) Danny O. says:

Has anyone purchased the 3605 BGD Smoker which is a 36 inch vertical smoker box? I am thinking about purchasing one and would like some feedback. Thanks.

July 3, 2006 at 1:30 pm
(28) Tim T. says:

Purchased from Lowe’s, the Great Outdoors Pinnacle Model #TG560 on July 4th of 2005. After six months of little use, the five heat plates were rusted. The frame is weak and flexes too much. The grill does a nice job of even heat if you balance the burners. After having a $125.00 Charbroil for over twelve years, the Pinnacle doesn’t have a chance to last five. Next time? A Weber. Another phone number for warranty is” 1-800-944-8982. Good luck!

July 5, 2006 at 7:25 am
(29) Brien says:

Terrible product. The changed owership and will not stand behind there warrentee! I will never but there product line again.

July 9, 2006 at 11:05 am
(30) mike says:

hi all i got a great outdoors 8000 grill in 1998 and i it the best grill i have ever had that cast iron burner was not the best it lasted 2 years i went to every were to find a new one but could not find one i got the grill from walmart big mistake i’ll never bye a grill from walmart kmart or target agin thay hire high school kids that dont know jack about what there selling any ways i called up great outdoors i got the number from bass pro thay sent me a new buner made of brass wich had lasted and still going strong by the way CFM who now owns great outdoor grill co will stand behind the old warrntee as long as the grill was regstered by you when you got the grill

July 12, 2006 at 7:32 pm
(31) John says:

I received Great Outdoors direct line. They are located in Missouri. The number is 417-626-7775. Hope this helps. BTW, does anyone own the Pinnacle TG-560?

Thanks.

July 15, 2006 at 1:59 pm
(32) Allison says:

Owned the Blackstone 1000 for 9 years; the burner disentigrated after 3 years, now the valve to the tank is shot. Holding for cust srv for up to 30 mins., an hour another time. Next time, a DUCANE–buyer BEWARE with this grill.

Thanks for the direct line…I’m going in AGAIN!!!

July 15, 2006 at 6:41 pm
(33) Tom says:

I purchased our Great Outdoors grill from Walmart 2 years ago and have have been disappointed ever since. The grill worked fine the first year but lately the food has a black haze on it when cooked with this grill. I replaced the tank and the problem went away for about a month but now the problem is back. The black haze also is faound on the inside of the cover. I’m not sure what could be causing this but I do know that I have NEVER experinced this problem with any grill I have owned prior to this one. Never again

July 30, 2006 at 12:53 pm
(34) Steve says:

Purchased a model 6000 from walmart about 5 or 6 years ago. It has been pretty good, even though has always had hot spots. Recently started getting large flames in the middle and found out the venturi has rusted away from the burner. I’m going to try to find the parts – but if I can’t I’m don’t think I would buy another.

August 1, 2006 at 6:25 pm
(35) Phil says:

Purchased 7000 about 2 years ago, venturi tube corroded and fell out in my hand. Waited 45 minutes to pay for new parts. They tried to sell me extra parts I did not need. Finally, they took my money. 3 weeks later, no parts. They do not respond to email. I would not buy another Great Outdoors or Vermont Castings product. Never.

August 3, 2006 at 8:57 pm
(36) VIncent says:

Not happy with grill. 7000 cover fell apart, 2years need new grills, can’t read knobs anymore. They replaced under warrantee and 2 years later happened again. Going to try a Weber

August 6, 2006 at 3:36 pm
(37) BIll says:

I have had a 6000 for 3 years. It had been great. This year I have had to replace everything exept the box and grates. All plumbing, burner, venturi tubes. You can not use the universal parts (they do not fit/mate up to original parts). I will never buy another one of these again. Now that I know all the pieces of the grill, I will inspect next grill and look to see if their are replacement parts available!

August 10, 2006 at 4:11 pm
(38) Fred Schimpfle says:

Purchased a model 8000 at Lowe’s about 5 years ago. Has been terrific. Did have a problem the LP regulator leaked, contacted GO, replaced it free. The ignitor box rusted out last year. The brass burner is still good.

August 12, 2006 at 5:31 pm
(39) Johnny says:

My grill is 4 years old and while cleaning the inside of the box peeled off and shows bare clean cast iron. Is this ok or should it be painted?

August 13, 2006 at 3:16 pm
(40) Kevin says:

Thanks for the help. I just about had given up on finding company. Walmart does not even carry my model any more

August 13, 2006 at 7:40 pm
(41) Peter says:

Own Great Outdoors model 1000 – burner needs replacement every 4/5 years – generics do not fit ! Thanks for contacts details – I will be in touch !

August 14, 2006 at 12:56 pm
(42) Jim says:

A grill is only as good as its weakest parts. All aluminum or stainless … if the bolts and connectors are pop-metal then its coming apart. With that said, I live at the beach and had been averaging a replacement grill every other year. I’ve nursed 6 years out of my Great OutDoor (with the exception of the venturi tubes) which they have replaced 4′xs at no cost to me. The cast brass burner is the key their success. It is the only metal I’ve seen to survive the acidic vingar sauces I use.

August 25, 2006 at 11:16 am
(43) Pete says:

Great grill, but when dealing with parts it depends on who you speak with.
Received replaced parts in the past-no problem. This time I’ve been getting the run around for a month. In fact I just e-mailed them again.

August 27, 2006 at 2:53 pm
(44) Jerry says:

Purchased 8500 model in June, ’06. Ingiter lasted only a few months before rusting out. The cast brass burner began to disentergrate after about 2 years, creating a hot spot in the middle. Venturies also rusted out. Have receipt, will contact them and post my results.

September 3, 2006 at 4:31 pm
(45) Jeff says:

What are you doing to burn out the brass burners? I have had my grill for three years. I don’t do any kind of preventative maintenance. I leave it uncovered in the Illinois winter, I never leave the burner running after cooking like the manual says to burn out excess grease. I did finally today replace the rock grate and rocks, but I can see that the burner is still in fine condition. The only problem is that I am going to have to take it out to unclog it from all of the grease that is stuck in it.

I love this grill! Series 8500 from Lowes, was a present from my wife, and I thank her regularly for it!

September 4, 2006 at 9:34 pm
(46) Steve says:

Any ideas if you know you bought the grill (model 8000) but no receipt located. And likely did not mail in the warranty card. Burner and venturri tubes rusted. At a parts store for grills and then for this model (www.clagrills.com) the burner in cast iron and tubes are $60 . any suggestions

September 5, 2006 at 12:54 pm
(47) Steve says:

Follow up to above. Called CFM 1-888-869-5454 (on hold 15 minutes) There were no warranty cards used by this product by this company. Based on my serial # my grill was manufactured in 2002 and therefore purchased in 2002 well within the warrant period. Unfortunately since I did not have the sales receipt I am out of luck, Although obviously in the warranty period (5 yr venturri and 25 yr burner) I could not by sales record show I am the ORIGINAL owner

September 16, 2006 at 2:11 pm
(48) harry says:

bought model 8000 at walmart end of season sale $179.00 looked like a great buy! brass burner everything heavy duty. igniter did not work right from the get go. developed hot spots within 1.5 years now venturi’s both rusted out. emailed cfm bought new venturis. template didn’t match had to redrill holes in base of cast burner installed venturis and the bend is is wrong in them. will not line up with gas valves. really pissed off! in the meantime i degreased the whole unit and now i see the many of the holes i the burner are elongated and running together. brass burner is shot 2 yrs old?? grill always covered with bungis holding down cover. very/very dissappointed. want to complain to some who will listen. will try the numbers listed above. thks, hs

September 18, 2006 at 10:32 am
(49) harry says:

I’m the same guy as number 44 above. it wasn’t cfm i got the parts from but was cla who claims to sell replacement parts, they are not the same parts. my bad sorry cfm co. harry

October 8, 2006 at 11:21 am
(50) Jim says:

Where is the serial #? I have the cast Brass burner that is blown out.

October 29, 2006 at 1:16 pm
(51) Jim says:

Bought BBQ at Lowes a year ago. It’s been one of the best ones we have had until this week when it caught fire. Over half of the plastic melted and along with the rubber gas hose. We are now in the process of discovering our recourse. So far, not too good.

December 4, 2006 at 7:59 am
(52) Ron says:

I bought a Great Outdoors grill from Lowe’s 3 years ago….wasn’t cheap. It’s completely fallen apart. Huges holes have rusted through in the back precluding use of 3 of the 4 burners. Squirrels now live in there…we open the grill and a squirrel runs out. I give this one a four letter rating….J-U-N-K.

December 8, 2006 at 1:53 pm
(53) GARY says:

BEST GRILL i’VE EVER OWNED. nOTHING ON GRILL WILL RUST AND THE BRASS BURNER WILL LAST FOREVER. OWNED FOR OVER 6 YEARS ALLORIGINAL PARTS STILL IN EXCELLENT SHAPE AND THE GRILL SITS OUTSIDE ALL WINTER

December 13, 2006 at 9:51 pm
(54) Martin says:

Any one have their web site? I can’t find the manual to put mine together. I just bought it at Costco. For under $300. I think it will be fine.

December 23, 2006 at 10:58 am
(55) Tom says:

I bought a model Blackstone 8000 on 03/13/01. So far I have replaced the igniter control, ignitor box and rock grate. Have had great service from the company. Now need to replace the burner. I am satidfied with the grill.

January 8, 2007 at 8:08 am
(56) Anthony says:

I have the 8000 and can not find the Web site to order parts. Any help is appreciated.

January 11, 2007 at 8:26 pm
(57) Steve says:

I don’t know what model mine is but it has the brass H burner in it.I’ve had it since 99 and am just now trying to find replacement venturis. Grillclinic.com sent one but it isn’t correct. Thank you guys for the phone numbers, maybe they can help!

January 13, 2007 at 11:43 am
(58) Steve Krause says:

http://www.cfmcustomersupport.com. This is where you can get parts. Hope this helps.

January 25, 2007 at 3:15 pm
(59) mike says:

customer service # 1-800-944-8982 on my manual for anyone that needs/wants it

January 29, 2007 at 11:09 am
(60) kevin sullivan says:

Classic case of a “fly by nighter” company with no customer service. CFM, (cfmcorp.com) bought The Great Indoors out in 2004. ONE of the companies should have maintained The Great Outdoors web site with at leat a link to the new co. My heat sheild (model DG450) disenegrated after 1 year. Called 888-869-5454 to order on Jan 29, on hold 16 minutes, part is on “back order”, told to try again in March! Nice….

March 19, 2007 at 5:53 pm
(61) Conrad Ostwald says:

I purchased a Model 7000 in April of 2003. I still have the reciept and the owners manual. I called the toll free number…the 888 number, and then after navigating through the telephone directory, I spoke with Steve. Long story short, CFM seems to honor GO Grills warranty. I am getting new burner with venturi, bottom tub,rock grate, ignitor assembly and serving side slabs, all for free. I hope this posting helps out. Will make another posting when parts arrive.

March 20, 2007 at 8:27 am
(62) Gus Stevens says:

Here is a site that sells replacement parts with no shipping.

http://www.clagrills.com/grillparts/great_outdoors/great_outdoors-grill-parts-home.htm

April 11, 2007 at 11:44 pm
(63) sparkplug3 says:

With all the problems, how bout a class action suit? Any lawyers who can’t get satisfaction for warranty issues? Pro Bono, of course. For the sake of humanity and grilling!

April 23, 2007 at 12:19 am
(64) Buddy says:

We have two model 7000 and love them. We have had no problemd since we bought them in 2003 and the ignitors still work. This is the best grill we have ever bought.

April 28, 2007 at 1:02 pm
(65) Jim D says:

CFM Corp bought out Great Outdoors in July 2002. See this article for info on the deal http://findarticles.com/p/articles/mi_hb4867/is_200207/ai_n17908540

May 6, 2007 at 6:13 pm
(66) Todd says:

Here is the url for the Great Outdoor parts. Select your model. Mine is a 6000 and I’ve had it for 5 years. Just need a couple replacements now.

http://www.cfmcustomercare.com/content/purchase-parts/brand.cfm?c=628

May 20, 2007 at 8:12 pm
(67) John A says:

Glad to have found this website, now I can get another cover, mine lasted 7 yrs…so far the grill is going strong…guess it all depends on when you bought yours as to the quality…before or after the sale to CFM. We’re very happy with ours

June 2, 2007 at 1:56 pm
(68) D Pace says:

I bought a GO 6000 @ WalMart approx 7 or 8 yrs ago. After about 5 years of heavy use, needed new ignitor and burner. Both replaced free of charge.

Love this grill! Still looks like new.(Cook outdoors, year round, and never cover it)

June 8, 2007 at 7:41 pm
(69) gnoble says:

How many have have caught on fire and burned to the ground?

June 24, 2007 at 12:20 pm
(70) Dawn Fox says:

I bought My Great Outdoors model 6000 several years ago from WalMart. It was great until the igniter went out. I can’t seem to find any place to help purchase a new one. Make sure they support your purchase with parts.

July 5, 2007 at 7:37 pm
(71) DR W says:

Have had grill 4 years now. At 2 years replaced castiron burner with a bronze upgrade.the grill was regestered with great-outdoor but the new co will not honor it.GREAT GRILL but avoid it and anything CFM CO.sells or connected to.

July 7, 2007 at 7:07 pm
(72) Nemesis says:

Bought 8000 Model w/ brass burner back in Dec 2002. Up to this point, everything had worked fine & it grilled great.(lone exception was the igniter going bad….which I’d come to expect on every grill I’ve ever owned).

Fast fwd to today, I tried to clean everything out…..venturis rusted off & I think the burner needs replacing. However, here’s my first problem: The 4 screws holding the venturis to the burner won’t budge…I tried unscrewing, they’re now all stripped.

2nd problem: I tried to unscrew the 4 screws securing the burner to get this out too…..same problem as above….2 worked / 2 screws won’t budge. I tried drilling them out, but I don’t think I’ve got the right drill bit.

Luckily, I read the above posts about the warranty requiremts & was able to search thru all receipts & actually found it. Next step is to call the company.

Am I the only one here that has the “screw problem”?

August 12, 2011 at 2:10 pm
(73) bbq-er says:

Nemesis:
Same problem. Venuries are burned through. Igniter is burned through. Screws will need drilled out. need replacement parts. Problems with Venturi cropped up this spring (2011). The igniter died years ago. Phone number for Great Outdoors listed in my owner manual (1-888-869-5454) does NOT work. Fax number I got several years ago when I had another issue (877-565-2929) does not work. Anyone have any current contact info? Mine is a model 8000.

July 14, 2007 at 4:35 pm
(74) DSF says:

I like the idea of a brass or bronze burner and will be searching for one.
Any one know where I can get one?Bought the Great Outdoors Blackstone Model 1000 all cast aluminium BBQ for LP gas from Home Depot in May of 1999. Keep it covered outside all year. Still looks & works great except that I had to drill out several rusted holes in the
cast iron burner, but hey, thats 8 years! The Great Outdoors cover for this unit wa not so great, While it fit great it leaked right through the zippers right from the beginning.

July 14, 2007 at 4:40 pm
(75) DSF says:

Addendum to my July 14, comments.
I also has problems with the screws holding the burner.
I had to drill and re-tap 2 of them (10-32 thread)and replaced all 4 of them with SS screws.

August 4, 2007 at 5:01 pm
(76) WDM says:

I bought a 4100 from wallyworld in 2003 and the venturies rusted off one valve and the valve caught fire. The Plastic housing that the valves are mounted to caught fire and burnt the fuel supply hose into and caught fire. I started smelling plastic burning while I was in the front yard and ran to the back to see the front of the grill on fire and flames coming out the back, I put the fire out with the water hose.

I tried to call the # in the manual a couple of time in the last year and the wait was over 20 mins. and would give up. I finally got ahold of someone in India and told them what happen and said they would contact me. They did and said it was my fault for not checking that there was not a spider nest or bee nest blocking the ventura each time I used it and that was the cause of the valves catching fire. Sure enough, it says in the manual every time you use the grill you have to make sure the ventura tubes a not blocked.

Plus the valves are mounted in a plastic housing that catches fire when the valves catch fire.

Also the brass grill and aluminium housing are dissimular metals, when mated together and get wet the cause electrolysis and then you have a steel screw and that is why the threads in the screw holes strip out.

They’re going to give a rebate for the grill catching fire, but I’m probally not going to use it, I don’t want a grill I have to take the ventura tubes out every night to see if they are blocked with a spider or bee nest before I use it. I’m staying away from Great Outdoor Products.

WDM

August 7, 2007 at 5:10 pm
(77) WDM says:

Update to the above post:

CFM isn’t going to warranty the 4100 gas grill, they sent a $50 rebate check.

So the warranty isn’t any good if you don’t take the ventura tubes out before you use it each time and check for bee and spider nests blocking the tubes!

Will not a gas grill that is made by CFM again.

WDM

September 4, 2007 at 8:30 pm
(78) Nemesis says:

Update to my post #69:

Bought the right drill bit….drilled out the screws that held the burner in, but some of the grill bottom came out at the same time too making it impossible to secure a new burner with screws in the future.

Called the company….had to wait, but it wasn’t as bad as some others have said. I had all my info together, including the part #s. I needed a new burner, venturies, ignitor, rock grate…..no problem. Then, I explained about the screw holes & requested another grill bottom, but they were going to have to call engineering & possibly give me a rebate check. I told them to just send the other parts and I’ll see if I can make it work…..if I need to call back, I will.

Shipment took a little longer than I expected it to (came from Canada). Anyway, I re-assembled everything, but this time I didn’t use any screws for the burner…..I JUST PLACED IT IN THE GRILL BOTTOM. I figured that it is so heavy that it’s really not going to move so it’s not even necessary to screw the burner to the bottom.

Bottom line: I’m back in business & grill works just fine!

October 5, 2007 at 9:01 am
(79) Bill B says:

I have the aluminum Great Outdoors Grill and have had to clean the crap out of the bottom every year or so but this thing won’t die! I have the brass burner which needs to be cleaned out. I can’t remember how to get it out since we bought it so long ago. This is the only ignitor that has lasted. I take the time to gingerly clean out the assembly because food stuffs tend to get into it somehow. I have only had to do that a couple times. Anyway I’ll try to find the receipt from Lowes to tell how long I have had it.

October 25, 2007 at 7:34 pm
(80) Norman B. says:

Bought the 8500L (propane) @Lowes back in 2004. Heavily used since then. F**k what Lowes or GO says about warrantees, the piece of s**t is absolutely worthless after just 3 years. Really.
Warrantees mean NOTHING without your receipt!! Better to buy $99 junk @Walmart & throw it out each year!!
Feel free to e-mail for details: nbrown2022@frontiernet.net

October 28, 2007 at 9:32 pm
(81) g rogers says:

We bought a Blackstone 1000 back in ’93 or ’94 and have had to have the cast iron burner replaced twice – second time they sent a bronze one which seems to give a larger flame (I cook on LOW all the time and still have to watch it). Perhaps this is for natural gas instead of propane but it is holding up well and the igniter does work. Needs to be cleaned and I’m not good about that but probably because the thing just keeps going and going and going…. We use this thing constantly, never cover it, live on the waterfront (saltwater) in Washington, it’s aluminum and still looks like new – well maybe a shade off of new. The thiing was warrantied for 75 years and the add said it would be the last grill we would ever have to buy – I think they are probably right. Both times my burner needed to be replaced the company was very prompt in sending the parts and even sent additional parts (free of charge) that they thought would probably be worn out too, like the lava rock grill and the igniter. I see some negative comments from peoople who have bought this product in recent years so my good fortune may be due to the fact that I bought it from the original company and not the current owner. Need a new lava rock grill again so I guess I’m about to find out!!!

December 3, 2007 at 10:51 am
(82) Bill W says:

Thanks to Todd (post #63) I was able to order a new heat indicator and cover for my 3005 smoker. Be advised that if you don’t provide the model number and SN of your unit, all purchases are non-refundable.

http://www.cfmcustomercare.com/content/purchase-parts/brand.cfm?c=628

January 2, 2008 at 9:14 pm
(83) Joe P says:

I have the BlackStone 1000 and I have replaced the burner 3 times already as we grill nearly every night! Time again to replace it and NOW they want a copy of my reciept! I dont have it!! Anyone out there able to E-Mail me a copy of the receipt for a blackstone 1000 so I can replace my 25 year burner for the 4th time in 7 years! PLEASE! and THANK YOU in advance.
jpaxton@kewanee.com

January 23, 2008 at 5:28 pm
(84) Bill M says:

Joe PO I feel your pain, I have the 25 year brass burner also and it is shot, burned through in two places after 4 years and they want a receipt, great customer service, probably won’t be buying thier product again.
Bill M

March 28, 2008 at 11:50 am
(85) Scott Wesemann says:

Saw this site and needed to vent. Have had the 8500 model for about 4 years now. Purchased from Lowe’s. Seemed like a heavy duty deal – especially with the brass burner. What an absolute, piece of crap this thing has turned out to be. Where do I start?
Ignitor assembly housing wasted. Ok, they all go south – but getting to the thing to replace it is an absolute freakin’ nightmare.
Venturi’s disinegrated. Went to replace. Bolts broke off going into brass burner. Decided to remove burner (since I now needed to redrill and retap new holes for new bolts). Bolts (or should I say screws) holding burner assembly onto body also broke. Now I need to drill out burner assembly and tap new threads for it also. Darn near threw the thing to the curb. It’s a shame, it’s supposed to be made in America, but the crap from China is better than this thing. Don’t waste your money.

April 6, 2008 at 1:57 pm
(86) Gary says:

Here is the url for the Great Outdoor parts. Select your model. Mine is a 6000 and Iíve had it for 5 years. Just need a couple replacements now.

http://www.cfmcustomercare.com/content/purchase-parts/brand.cfm?c=628

Comment by Todd ó May 6, 2007 @ 6:13 pm

This has been the best info thus far….Thanks Todd

April 16, 2008 at 11:07 am
(87) Lynn says:

I started looking for information on Great Outdoors Grills yesterday..just because we wanted to see if we could add a rotisserie to ours..I started seeing all the negative comments, and had to add a positive one..we bought ours in 2002..model 6000W at Walmart..paid $268..and this was the BEST investment we have made so far…we haven’t had an ounce of trouble with it..everything still works like new..it’s outdoors year round under a cover..and if I had to replace it today..Great Outdoors would still be my first choice!

April 28, 2008 at 11:00 am
(88) Jamie says:

I read through this thread and thought I would add my experience. I had bought a 7000W at Walmart in Oct 2003. This spring, the venturi finally rusted out. I had also had my burner knob stuck on one side. I called them up after I found my receipt and this was one of the most pleasant phone calls I have had. She took down my information, told me where to fax the receipt and ordered replacements for almost every single piece inside the grill. No problems, no fuss, offered me the parts under warranty. Excellent support. Frankly, for this level of service, having to keep a copy of your receipt should be expected. Very happy with the support I received. Total time from calling to getting off the phone after being helped was 12 minutes and that includes the wait time.

May 27, 2008 at 9:06 am
(89) Jim says:

Avoid……I paid $600 for an all “stainless steel” unit from Lowe’s and the back of it burned through in less than 5 years. Trying to get a replacement under the 10 year warranty was more hassle than it was worth even though I had my original receipt and pictures. I put it out at the curb for the junk man and will never buy another Great Outdoors grill.

June 3, 2008 at 12:53 pm
(90) john s says:

Just ordered new heat plate for grill 3yrs old. Company will not honor warranty due to bankruptcy. Parts are sold if in stock with no returns, refunds, exchanges or warranties. online purchase only.

July 1, 2008 at 11:32 am
(91) Judy says:

I have a Model 7000 that I have had for about 4 years. I have been very pleased with the grill up until now. We were grilling last night and the regulator/value caught on fire at the tank connection. It was a good thing my firefighter boyfriend saw it and put it out before the tank exploded and burned down the house. Please watch the back of the grill for this problem. I cannot get ahold of anyone at CFM Corp. by phone since they are no longer covering warrantees on their products. I have reported this to the Consumer Product Safety Commission.

July 2, 2008 at 8:45 pm
(92) vince says:

Bob,
The burner has a 5 or 10 year warranty. Contact the company. It’s a cast brass burner.

July 16, 2008 at 9:54 am
(93) Ron says:

Bought a Great Outdoors 600W form Wal-Mart in 2002. The ignighter went out with in a year.
Now the cast iron burner is burnt out.
Called CFM Corp in Canada last week and they said they will not handle warranty claims for the Great Outdoors grills any more.
Called the CFM Corp this week 7/16/2008 and now there is recording saying they are in chapter 11 in Canada and the USA.

What a joke I researched the Great Outdoors Co. In Joplin MO before I bought the grill and felt good about buying the grill since it was built in America.

Well as the story goes I should have bought a grill that was build in the Middle East. and not American made.
the only thing I can say the great Outdoors Grill is a piece of junk!!!!!

July 18, 2008 at 6:08 pm
(94) Jay says:

I bought a blackstone 1000 12 years ago at home depot just put in the 3rd burner this time went to brass also replaced venturi and valves paid for the parts 1st replacement set was free I have never seen a grill of any type that would last 4-5 years especially
the burner never coverd never cleaned hosed down with paint maybe 3 times in 12 years
out door cookings not for everyone

July 30, 2008 at 10:56 am
(95) Pat says:

I have had a Great Outdoors Grill for about 6 years, bought some replacement parts from gogrills a couple years ago. I tried to get some more replacement parts today, but the CFM website for parts says it is temporarily out of service. Since they are in Chap 11, is this really temporary or am I out of luck getting replacement parts?

August 1, 2008 at 5:56 pm
(96) Brenda says:

Bought Great Outdoors grillmodel 7000 series from WalMart 5 years ago (I too, kept the Owners Manual and receipt. I purchased because of the fantastically touted 50 year warranty on components and 25 year warranty on the cast brass burner. I have been having trouble with the burner not evenly distributing heat and flame so this week I purchased new ceramic bricks and was in the process of giving the grill a good annual cleaning. Totally was taken by surprise to find that the cast brass burner has corroded to the point that it is not salvegable… I thought this grill would last me longer than 5 years. I pulled out my warranty papers and called the toll free number 888-869-5454 to inquire about replacement. Company is in bankruptsy. So much for the too good to be true warranty.

August 2, 2008 at 1:18 pm
(97) dan says:

They went bankrupt on July 18 2008. Your SOL if you need parts.

August 4, 2008 at 5:24 pm
(98) Phil says:

Soot in the smoker! I bought the propane smoker about three years ago and I love it but recently the smoking process have left a layer of soot on the meat and inside the smoker.

The thickest layer in underneath the fire box. Is this a product issue or user error? Am I not letting enough air flow through? Any suggestions would be greatly appreciated. Thanks!

August 6, 2008 at 1:55 pm
(99) Henry Barrett says:

I have a great outdoors grill from Walmart, at about 4 years old the gas tubes from the regulator to the cast brass burner rotted, I found replacement parts on line but to install them on the burner required drilling out the old mounting screws, it was a mess but I got them installed and the grill works very well. The cast brass burner is a big +. Overall the great outdoors grill is a good quality product.

August 7, 2008 at 11:41 pm
(100) Bob says:

I bought a Great Outdoors 8000 at Lowes and it worked great for about 4 yrs. until the burner went south. I contacted the company and they sent me a brass replacement. I moved and the movers broke one of the shelf brackets and when I tried to buy one from CFM(the company who took over Great Outdoors) I recieved a recorded message saying they went out of business. Too bad.

August 9, 2008 at 3:35 pm
(101) Rick says:

I called the phone # on August 9, 2008 – they have gone BANKRUPT. you can go to http://www.cfmcustomercare.com and try to order parts.

August 19, 2008 at 12:01 am
(102) Ben says:

I have a model 4100 from back in
’02. I think the venturi tube went out and caused the plastic bottom to start on fire. Burnt the top cast iron off the control knobs and the gas line. Almost caused my whole deck to start on fire too!

August 22, 2008 at 2:20 pm
(103) Charlie says:

I have a model 5500 G.O. that’s been great for 10 years. All Aluminum everything is great except I just wore a hole in the gas hose CFM says its unavailable. And I can’t find it anywhere else. Can anybody help with used parts?

August 24, 2008 at 12:24 pm
(104) Pat says:

I bought the 8500 series from Lowe’s in July 03. Have loved the grill till now, all the parts inside have basily gone to ashes or just a shell. Seems everyones burner only lasted 4 or 5 years. Mine was a cast iron type. So much for the waranty as they have went bankrupt.That was a $400.00 mistake.

August 27, 2008 at 4:46 pm
(105) DiAnna says:

I purchased a great outdoors ironware grill loved it but now have to toss it to the road due to the burner is gone bad and treated this grill with tender love care now great outdoors is no longer doing business and the parts are unavailable Im BUYING FROM NOW ON A TABLE TOP GRILL THAT WAY FOR THE PRICE AND HASSEL I WILL PAY I CAN TOSS IT AND BUY A NEW ONE IF NEED BE EVERY YEAR AND SAVE ON THE HEADACHE OF TRYING TO GET WARRANTY SERVICE DONE I PAID FOR AND THE COMPANY GOING OUT OF BUSINESS

August 29, 2008 at 11:17 pm
(106) Tom says:

I just trashed mine as well. Bought new Kenmore from Sears. 1/4 the price of my old grill and backed by best company if you ever have any warranty claims. They have always performed on any warranty claims I have had in the past.

September 7, 2008 at 9:46 pm
(107) Julie says:

i HAVE HAD MY GREAT OUTDOORS GRILL FOR ALMOST 9 YEARS, STILL LOVE IT. yEAH, SOME OF THE PARTS HAVE WORN OUT, AND I REPLACED SOME BEFORE THEY WENT OUT OF BUSINESS, BUT THERE ARE WEBSITES THAT HAVE REPLACEMENT PARTS. TRY clagrills.com. QUIT THROWING AWAY PERFECTLY GOOD GRILLS YOU CAN BUY PARTS FOR. NO NEED TO ADD ANYMORE TO THE LANDFILL, IF YOU DON’T NEED TO.

September 10, 2008 at 10:12 am
(108) Boof says:

My Great Outdoors grill had a venturi tube that eventually rusted thru. The next time I went to use the grill, it exploded and leveled 6 city blocks. It was great, because some of the houses in my neighborhood looked like crap. From now on when we need to bring down a building, we just light a G.O. Grill and run like hell.

September 19, 2008 at 9:41 am
(109) wayne says:

Tried to get the (75 year cast brass replacement burner for the Great Outdoors Grill Model 6000. Called the number that another post left 1-888-869-5454. The CFM company is under reorganization and basically not supporting the warranty.

October 20, 2008 at 10:23 am
(110) Gene says:

Same problem with GO 6000–venturi tubes rusted off. Try GasProductsCompany.com for parts.

November 16, 2008 at 11:33 pm
(111) Don says:

Bought a 6000 in 2002, have replaced burner twice. I do like the fact it is cast and is durable. Come on, if you are foolish enough to believe in 10-25 year warranties on grills than good luck, I have yet to see any burner system hold up for more than 3 years of heavy use. I will buy a Weber Genesis this spring.

December 4, 2008 at 4:41 pm
(112) Paul says:

When god created crap, he created the GO Grill Co. I have a Blackstone 1000 from 1999 and have had the burner replaced 3 times. The last time I ordered one, I asked for a second one “just in case” and I got it. The thing does not heat evenly and I can only cook on 40% of the grill surface. Avoidance seems to be a non issue now that theya re out of business. From now on, I only buy Weber

February 12, 2009 at 2:37 pm
(113) David says:

None of the numbers for Great Outdoor grill co. work and I called CFM who says they no longer have an affiliation. Any thoughts on finding someone to honor the warranty for the Blackstone 1000??

February 21, 2009 at 12:11 pm
(114) Mike says:

Not associated?? BS. CFM bought GO. They didn’t exactly say lets be pals; they paid 9 mil U.S. for it. All they have to do now is keep selling the parts for outrageous prices. Doesn’t seem all that difficult to me. Of course I’ve damn near bought another GO replacing the burner and the veturis and now I’m looking for valves. But I will say one thing more: whoever built the lid, did a helluva job; but then that’s kind of like having a Rolex with no hands and no numbers. Actually I’ve owned two. One from Lowes and the sales clerk says I must be mistaken. And WalMart’s version: the store manager looked at me as if someone in my family should consider committing me to an institution for the frail of mind. Jesus-Mary-and Joseph. What a world we live in when a seventy-five year warranty means “that is if you can catch us with our pants down and you have the receipt tatooed to your tush.”

March 2, 2009 at 6:08 pm
(115) PATRICK COLLINS/TENNESSEE says:

Hey BOB comment #6 same here. Cast Iron element lifetime forever my ass. 4 years rotted out where all those little holes are just like the cheap ones. Now I have a great grill frame with no element or venturi and nowhere for the parts. Home Depot says-”got a receipt?” Sure after 4 years I keep a damn grill receipt.

March 17, 2009 at 1:35 pm
(116) bruce McCallum says:

how do you get parts and where,,,thank you

March 21, 2009 at 9:33 am
(117) Rob says:

Try CLA Grills and Service in Little Rock AR. I’ve gotten some parts from them and they have free shipping over $25.

April 5, 2009 at 3:50 pm
(118) Mack says:

I have a Great Outdoors Stainless Steel Grill. The inernal parts have completely rotted out – and I cannot find anyone to speak with about obtaining parts under warranty. It’s been 5 year s since I have had the grill in Florida which was purchased at Lowe’s. DO NOT PURCHASE CFM Products. They provide zilch after sales support.

April 15, 2009 at 5:35 pm
(119) Dale Parker says:

Bought an 8000 in 02. After about a year had to replace the burner and GO sent me a burner and ventura at no cost. The original burner was cast iron and burned out. I went ahead and replaced the ventura when I replaced the burner. I broke the mounting screws off trying to get the out so I just laid the burner in it. The grill is still going strong. I replaced the rock grate with a makeshift grate a couple years ago. With all the problems others are having with parts I will probably put it on the curb when and if it finally dies. It is the only gas grill I have ever liked and as far as grills go I have gotten my moneys worth. If the company hadn’t gone out of business or moved to China I wouldn’t hesitate to but another one. It looks rough but still works. I probably use it three or four times a month.

May 4, 2009 at 10:25 am
(120) Ken Milligan says:

I just want to thank all of the customer that got scammed. I have found forever means nothing in this money hungry world. I will never buy an expensive grill again. My wife bought my Great Outdoors grill for Father’s Day 7 years ago. I expearanced trouble starting last year and finley bought a universal bunner which has a 5 year warrenty on it. Yes I will reatain the reicept like always but why?? These companies have fooled me once but not again. CFM can kiss my Fahanie!!!!!!!!!

May 14, 2009 at 9:28 pm
(121) a houston says:

I purchased the Great Outdoors grill from Lowes about 6 years ago, last year we experienced the grill top cover to be rusting and flaking metal in big sheets! UGH. Took the wire brush to it. So, again this grilling season it continues to shed big sheets of metal from the cover. The back of the grill is also a rust bucket The rest of the grill, burner, igniter, plates are in fine working order. If I don’t get service from CFM I won’t buy another. LOL my cheap $109 Charbroil lasted 11 years vs the $450 Great Outdoors. It will make a nice planter.

May 15, 2009 at 2:03 pm
(122) William says:

I have a model 6000 and the hose.tee/regulator assembly went bad. It hummed very loudly. I ordered another (around$78.00) and after several weeks it arrived. The darned thing did the same thing, hummed very loudly. After several calls I got a return authorization, and sent it back. But before I sent it back, I marked it in a secret place just in case those not very bright people sent me the same one. Lo and behold, again several weeks and many phone calls later, I got a package in the mail, and guess what—it was the same defective one I had marked. I raised hell and finally I got a good one. The whole summer was shot. Please never buy from them again.

May 27, 2009 at 1:12 pm
(123) Neill says:

William, your may 15 2009 comment per replacement parts problems, what company did you deal with? Since CFM is out of the picture, it had to be a different parts supplier. Who should I stay away from?

May 27, 2009 at 1:29 pm
(124) Skip says:

Bought my 8500L from Lowes in 03. Seemed like a no frill, built well grill. Igniter out the same year. Burner out in 3 years producing one major hotspot in the middle. Porcelain rack flaked off to the point it barely holds a steak. CFM bought them in ’02, the went BK in late 08. Monessen bought part of the company, Vermont Castings, the rest of the company including Great Outdoors went bye bye with all the warranties. clagrills.com bought many of the factory parts and will sell them till they are gone. Then only aftermarket replacement parts. Deal with it, grills ultimately disintegrate with food and grease spilling over them, then leaving then outside to battle the elements, whether covered or not. $400 isn’t alot for a “high end” stove and the chinese $199 dollar ones are simply much worse. Now lets all go outside and play with our kids cause in 5 minutes, I wont care again.

June 1, 2009 at 10:41 am
(125) Jack says:

Buy your parts for your Great Outdoors grill from “CLAgrills.com” They had everything I needed to repair my 7000 series grill. Also the things they have are “exact fit” Nice stuff.

June 24, 2009 at 10:03 pm
(126) Charlie says:

I had good luck getting parts for my Great Outdoors grill at a place called grillstuff.com

Good luck on finding what you need.

June 25, 2009 at 12:06 pm
(127) Charlie says:

Sorry, I messed up the link.

Great Outdoors Grill parts

June 28, 2009 at 11:40 pm
(128) Mike E says:

I live in the Richmond, VA area and will gladly take any Great Outdoors grill off your hands. I have a 5000 or 6000 model bought about 15 years ago and have refurbished it a couple of times. I don’t care what shape it’s in, but need the major parts – base, pillar, grill lid, grill bottom, 2 side tables & aluminum handle pieces. Will pay according to condition of the grill. If you are going to get rid of one, leave a post and we’ll figure out how to get in touch. Thanks….Mike

July 4, 2009 at 12:38 am
(129) jeff says:

Hello All, I have a Great Outdoors Blackstone 1000. You may find parts for it and other models at:
http://grillpartssearch.com/mm/merchant.mvc?Screen=CTGY&Store_Code=Gas_Grill_Parts&Category_Code=Parts_for_GREAT_OUTDOORS_Gas_Grill

July 5, 2009 at 12:39 pm
(130) Eleanore Gordon says:

Forget the grill. Get rid of it. Mine exploded and set the house on fire. Lost whole second floor had to rebuild while living in mobile home for 6 mmonths.
See msnbc.comvideo The Dangers of Grilling aired July 2007.

July 8, 2009 at 11:59 am
(131) Craig says:

As of today (7/8/09), the following Great Outdoors contacts are non-functional: 888.869.5454, 800.944.8982, 417.626.7775, cfmcustomercare.com(“under repair”). Does anyone have a valid contact so I can have my burner replaced under warranty ?

July 8, 2009 at 7:48 pm
(132) John Spence says:

I found this website with a lot of replacement parts. I have the 8000 with a brass burner and it is great 5 years old never a problem untill tonight. rusted out venturi. Company listed below has everything. Venturi is $17. http://www.clagrills.com/
I hope this helps, John

July 13, 2009 at 1:51 pm
(133) Roz says:

Never mind warranty work. I just like to find a supplier to replace regulator hose assembly AL000104 and Venturi assembly AZ000506!!!

July 13, 2009 at 9:37 pm
(134) Billy D says:

purched my grill in 2003 had burner ,ignighter,venturi all replaced onced NO PROBLEM at all.Love the grill for all these years but now im in no mans land without a fire.Nobody knows anything,bull_ _ _ _.

July 16, 2009 at 8:49 pm
(135) Nate says:

Mike E in Richmond! I live in Richmond and have a Great Outdoors grill with the parts you are looking for. Please email me at natesewell at yahoo dot com. Hope to hear from you… Nate.

August 14, 2009 at 12:00 pm
(136) Griller says:

I got a bunch of parts shortly before they were disolved. American companies are taxed and fee ed to death. This means you will never receive a 25 year warrenty or even a 10 year warrenty. US companies won’t be around that long. Thank god some of them are going to mexico to survive.

August 16, 2009 at 9:51 am
(137) BBQ King says:

I bought the TG560 3.5 years ago at Lowes. It has worked well up until a couple of weeks ago. Suddenly all the burners have lost power and it only heats to 400F at full power. Does anyone have any ideas what might be the problem? Regulator? The manual talks about spiders/wasps getting in to the tubes, but I can’t see that happening to all tubes at the same time. Same with the controller orifices. The king is down and needs help. Thanks.

August 22, 2009 at 3:18 pm
(138) JDM says:

Aug. 2009-I was tired of replacing stainless sheet metal burners so, I went with a better quality BBQ thinking a brass burner would last almost forever. In this case, forever was 8 years, but still much better than the use I was getting from stainless burners.
I bought a Great Outdoors model 6000 grill about 8 years ago- I replaced some minor parts about 4 years ago. I am now trying to find a replacement burner as the brass burner has worn and cracked.
Looks like I will go with a cast iron replacement from Grill-Parts.com for $54.18 + SH

I am having a hard time finding Great Outdoors home site. Possibly out of business?

August 24, 2009 at 4:56 pm
(139) phil says:

Mike E
maybe intereted in a model 4000?

August 24, 2009 at 10:15 pm
(140) Mike E says:

phil – Would be very interested if it is similar to the 5000 & 6000. My email is mendsley1 at comcast dot net (that’s a one after the y). Send a picture if you can.

August 27, 2009 at 3:58 pm
(141) Vickie says:

I am also trying to find out how to get a hold of someone to honor the warranty on our Great Outdoor grill. Has anyone found them? Like Craig #127 I have not had any luck with the numbers previously posted. I would rather not pay for parts if I don’t have to.

September 11, 2009 at 12:18 pm
(142) Dave says:

Avoid at all costs! We had one and the safety clip fell off and the grill caught fire and was burning down the hose to the tank when we caught it. When we found it, the whoel thing was up in flames and this was a matter of about 40 seconds.

September 19, 2009 at 11:41 pm
(143) Steve says:

I also purchased a 1000 in about 1995 and in 2005 bought a new cooking grates the flat ones, brass burner, new rock grate, and ignitor. Well as of today the brass burner blew out on the end, very big flame, the venturi’s rusted through, ignitor dead. Well the though part is the rest of the unit is like new.

I guess that I can get the ends brass burner brased but I will purchase new a venturi, new ignitor and maybe a new castiron burner from CLAgrills.com The problem with the castiron burner is I know it will fail in about 5 years. But I do not see anything better out there.

It is amazing that we can build just about anything that will last 10 or 20 years but not a good grill.

October 20, 2009 at 12:58 am
(144) tony says:

I purchased my GO8000 back in 2000. The 10 and 25 year warranties gave me confidants that it should last for ever. Alas this was not the case. I’m happy to have found your forum. I know now where to find replacements part. :)

Question out to everyone out there. Who makes the best grills? Weber, …..

November 4, 2009 at 2:54 pm
(145) Pam says:

Need replacement racks for the Great Outdoors Smoky Mountain Series smoker. We have called the number in the setup document 888-869-5454 and it says the call can’t be completed as dialed.

Anyone know who we can contact to order replacements?

November 4, 2009 at 4:18 pm
(146) jake says:

looking for parts http://www.clagrills.com

November 18, 2009 at 10:11 am
(147) Denny Tunis says:

I would like to have owners manual for a mod.3600g smoker

November 30, 2009 at 12:26 pm
(148) Roy McDaniel says:

I bought a Model 6000 Great Outdoors from Wal Mart in 2001. The company replaced the burner and venturi tube in 2005. The burner and tube are bad again, and I just discovered that the company is no longer around.
I think it is time to junk this thing. I think that I got my money’s worth.

December 11, 2009 at 5:03 pm
(149) pete says:

CFM has been out of business for some time now but there are oem companies that sell the replacement grill parts for great outdoors grill parts. Fireplace valves and vermont castings replacement grill parts are also available pretty widely.

January 2, 2010 at 11:39 pm
(150) Mike E says:

Roy McDaniel – If you live on the east coast, leave a post or email & I’ll take it off your hands. mendsley1 at comcast dot net

January 17, 2010 at 8:24 pm
(151) Fran says:

the Great Outdoors is out of business. We can’t get parts for our grill which we bought 4 years ago and paid $700.00. Very upset

January 26, 2010 at 4:48 pm
(152) craig says:

I received a model 7000w as a wedding gift. No receipt, therefore the failed burner the first year cost me money. It was a money pit. I finally cut my losses and bought a new grill.

February 6, 2010 at 9:55 am
(153) dan boyle says:

bought one around 03 with the brass burner, when another (valve I believe) part went, they sent the new burner with it. (free), Igniter was junk, but still use the grill regularly year round lighting it through the hole in the bottom with a fireplace bic. Got my money’s worth at least twice over compared to others I’ve owned.

March 16, 2010 at 8:47 am
(154) Julie says:

I have been very happy with my DG450. I do need to replace my element & heating plate but I would expect that after 4 years in Washington where it always rains. For parts go to https://www.clagrills.com.

March 21, 2010 at 2:10 pm
(155) MIke says:

I bought a model 6000 back in 2002. It was great up until last year when the burner/venturi tubes rusted out. After replacing them the temperature only gets up to 300 and it takes twice as long to cook everything as it used to. my friend says that the control values are clogged. Anyone have any thoughts? Thanks.

March 25, 2010 at 11:14 am
(156) Bill says:

I purchased a Great Outdoors Pinnacle Model # TG560P Serial # TG560AP04500521 at Lowes 4 yrs ago & I CANNOT find the right ignitor. If anyone knows where I can get the right parts please e-mail me.

April 9, 2010 at 4:45 pm
(157) Neil says:

Mike,

I found that when my grill was not as hot as it used to be that it was the orifices in the valves. The gas goes from the tank, through the regulator, up the hose and into the valve body. It then exits through a small hole in a brass cap at the very end of the valve where it enters the venturi tube. This corrodes and gets full of white corrosion crap. The orifice cap unscrews from the valve. Unscrew it, and drop it for a few seconds into a small container of white vinegar. This dissolves the corrosion and you are back in business.

Good luck.

neil

April 13, 2010 at 7:47 pm
(158) Jim says:

I just ordered parts for my Great Outdoors Grill (Blackstone 1000) from CLA. They seem to have most, if not all, parts that may be needed. http://www.clagrills.com (My grill is about 11 years old and I needed to replace the igniter.)

April 18, 2010 at 5:13 pm
(159) Mickey Zee says:

For the amount of parts I needed ($72), http://www.grill-parts.com had the best prices even with shipping ($9 for SE US). They also listed all of the exact part numbers that came with my manual for the Great Outdoors Grill Model 7000H. Hopefully this will ensure that I receive the exact parts that I need to fix it the first go round. If I have any issues with my order I’ll repost next week.

April 20, 2010 at 8:30 am
(160) paula furlong says:

Does anyone have a Great Outdoors Grill, Model 4100 series or close to it, for sale? The condition is not important, merely looking for an exemplar. It must have been made by the Great Outdoors and not the current owner, Vermont Castings. Anyone interested, please contact me. You may be able to get a new grill!

April 20, 2010 at 9:06 am
(161) Paula Furlong says:

Update on Post #156

If you have a Great Outdoors Grill 4100 or close, and wish to sell it, please contact me at paula.furlong@dpi-inc.com. I am looking for the “old” ones 2002, 2003, and the condition is now really important. So if it is rusted out, no problem………………

April 22, 2010 at 5:35 pm
(162) Troy says:

i have an older model of this smoker. I am trying 2 order part, i just need a burner 4 it, but my model number has faded away. I was wondering if anyone has one like it and can tell me the model number. The smoker box is 36 inches tall and maybe like 12 inches wide! can anyone help me?

April 23, 2010 at 4:08 pm
(163) Walter Horowitz says:

I have a Great Outdoors Model 6000. With annual cleaning and replacement of the ignitor, I have gotten good year round service out of my unit. Now the burner is rotten and I guess my 25 year warranty on the part isn’t worth paper it is printed on. I will buy another brand tomorrow. You can have my Model 6000, it in southern RI waiting 2 weeks for you – email GotAGrill@TempEMail.net for information.

May 2, 2010 at 10:38 am
(164) Jeff says:

CFM bought GOG (Great Outdoor Grills) and Vermont Castings. Some GOG grills sold as Vermont Castings after that. CFM bankrupt April 2008. Monessen bought Vermont Castings. Look elsewhere for replacement parts.

May 3, 2010 at 9:45 pm
(165) Stuntkites says:

Anyone can find parts for Great American Outdoor Grills at http://www.clagrills.com.

May 6, 2010 at 7:58 am
(166) RAYRAY says:

The brass burner on the 6000 was they way to go, about 6 years with no problem and it sits out all winter uncovered.

May 12, 2010 at 12:23 pm
(167) MtnMan14A, Helena, MT says:

I have a GOG grill – greatest ever. Parts are a challenge, but worth it. GOG was bought by CFM Corp in Canada, and thence by Monessen Hearth Systems Co. of Paris, Kentucky. Their dealers still handle the parts for GOG grills. Call 1-800-867-0454 to get a list of dealers in your area.

May 20, 2010 at 4:39 pm
(168) June says:

Mike, No. 124- Got a 6000 – the grill part rusted right off the bottom (stand part) Looks like no way to get the warranty honored. Several years ago we DID have a problem and they replaced parts promptly. I knew 25 years was WAY too good to be true. So Mike, I’m in TN if you’re interested in coming after it!!!!

May 30, 2010 at 11:24 am
(169) g says:

bull crap!!!! Bought my “great outdoors” grill, thinking that it had a lifetime warranty on the brass burner. I guess the warranty is worth CRAP if the company goes out of business.

Very dissatisfied, lifetime warranty means nothing to me. warranties are nut’n but a scam to get you to buy a product!

May 30, 2010 at 9:40 pm
(170) Rex S says:

I have a Great Outdoors Model 8000. The brass burner has a 15 year warranty on it and is shot after 8 years. They no longer exist so my advice is buy a Weber something that you know will be around when you need parts

June 5, 2010 at 6:20 pm
(171) Terry Aldrich says:

Bought a used Great Outdoors Model 6000 gas grill at a church yard sale…beautiful shape…like new condition. When I started to light it I noticed a hissing sound from the regulator and when I looked at it a small arrow marked “VENT” at a point on the regulator edge was where the noise was coming from. It feels like air or propane coming from this “VENT” point. When I lit burners, the hissing stopped and nothing came out at this “VENT” point anymore. When I shut off burners, the noise started again and I could feel this hissing air or propane coming out again untilI shut off the tank.

Is this supposed to do this? Why does it say “VENT” on the edge of the regulator where this is escaping excep when burners are lit? Is this a SAFETY feature…seems dangerous to me!!

June 13, 2010 at 8:01 pm
(172) PHILLIP SHIELDS HOWARD says:

I found this site that explains the currrent status of Great Outdoors, etc. http://www.gas-grill-review.com/great-outdoors-grills.html The opening paragraphs explain a lot.

July 7, 2010 at 10:17 pm
(173) dave says:

Bought a great outdoors grill model 6000 in 2001 and have found parts at clagrills.com They sell a cast iron burner for this grill. I got new grates, heat shield, and venturi tubes in 2005 under warranty, now my castbrass burner is shot and no one is left to cover this burners limited 25yr warranty, so I take it on the chin for the 51 dollars.

July 8, 2010 at 8:12 pm
(174) Frank Gilbert says:

Does any one have a part’s list and an owners manual for Great Outdoors grill model DG 450 . Need to know how to install lighter and their location .

July 10, 2010 at 2:33 pm
(175) Brendan in Conesus NY says:

I bought a Great Outdoors Blackstone 1000 in June of 2000. I put a burner in it in 2008. It still lights with one turn of the original igniter, but I am replacing it now because it is looking bad and I need to replace the rock grate too. Parts are easy too get from CLA grills and service in Little Rock AR. (501) 821 4050 or on line. I will never own any other grill, extremely happy with it! *****

September 17, 2010 at 9:42 am
(176) MIke in Indiana says:

I’ve had a Great Outdoors 7000W for about 8 years and it is excellent. Of course the igniter doesn’t work but that is normal. Mine has a brass burner and that is why I bought it. The burner is in great shape, need to be cleaned up but no signs of deterioration. I need to replace the Venturi and grates. I just ordered venturi and igniters from CLA grills. Haven’t received them yet but when I do I will disassemble, clean up the burner, and put it all back together and hope for another 5-8 years.

September 24, 2010 at 10:30 pm
(177) Jimmy in Fla says:

I have owned my cast aluminum grill for 12 years and I love it. The bronze burner worked for four years and when I pulled it out I found that it was not damaged, just dirty to the point that I didnít want to bother with cleaning it. Now every other year I replace the burner, and the lava rocks with generic parts from Lowes or Sears. Now that I am at year twelve I am replacing everything including the valve and regulator, and a fresh coat of paint. I have even tried different types of burners. But I like the cheap ones the best. My family had a cast aluminum grill the entire time I was growing up, and finally replaced it with a fancy stainless steel model that lasted almost two years. If you are lucky enough to have one of these hang on to it. No one is making anything close to this quality that I can find. I donít expect to ever have to buy another grill, until I get a beach house.

September 30, 2010 at 12:33 am
(178) Steve Dunning says:

Bought a model 8500 in 2003. Had a windstorm rip the side burner lid off in 04 and Great Outdoors shipped me a whole new side burner assy. under warranty. They also replaced the ignitor under warranty in 06. This summer I noticed that the grill was only getting hot in the rear center and upon further inspection I noticed lots of yellow flames bellowing out from right under the burner which meant that the venturi had rusted out and I better replace quickly. I was disappointed to find out that GO had gone out of business and was not looking forward to shopping for a new grill because the grill housing was in great shape. I then was lucky to come across CLA Grills & Service http://www.clagrills.com/ who stocks many replacement parts for GO grills. In addition to the new venturi I replaced the ignitor (make sure you order the extra wire since the connectors are different) because the old one was looking rather rusty and the rock grate that had almost rusted through. I wasn’t going to order a new burner because the original was a 20 year brass model but I’m glad that I did because the venturi mounting screws had indeed rusted tight into it. The new one is heavy cast iron and seems like it should last a while. I am back in grilling business!!

October 28, 2010 at 2:31 pm
(179) Janet says:

I’ve found a good selection at The Grill Parts Store. They even have American answering the phones over there.

April 21, 2011 at 2:49 am
(180) John in Ohio says:

I agree with Jimmy in FL. My Blackstone 1000 with side burner is 12 years old and still going strong. Have had to replace the H cast iron burner once. CLAgrills.com has all the parts but their special twin venturi part # 75062 did not fit on the Blackstone 1000. I put the old one back it and it works like new. This grill has set out without a cover on the patio 10 winters here in Ohio and it still looks good. The aluminum cast base and cover needs little maintenance. A shot of high temp grill paint is all thats needed. I can’t imagined how you would keep one of those stainless grills clean. If you can find one of these and are willing to do a little maintenance you will be well served.

June 3, 2011 at 8:01 pm
(181) Shann says:

Just refurbished my GO 6000 for the 2nd time. bought it Wally Mart in 2001. New paint, cleaned the burner. I am on my 2nd cast brass burner, 1st one was replaced under warranty by GO. prior to thier bankrupcy(sp?) . Hey, the grill innards are going to give out on any grill, but the cast aluminum frame, base and grill are looking brand new after a paint job. Painted the stand part a new copper color heat resistant paint by krylon. I also converted my grill to natural gas, but the guy who converted the valve body screwed up a bit and now the grill burns a little hot. Well, have to go grill something.

June 10, 2011 at 1:36 pm
(182) nora says:

I bought a Great Outdoors Stainless from Wall Mart for $400 in 2006. Insides are original and still okay–but the back side of the basin has rusted out badly enough that I can put my whole forearm in sideways. My purchase reciept has faded to a blank piece of paper so the 25 year warranty is worth squat which doesn’t really matter because the 432sl model and the parts are no where to be found after 10 phone calls and a 5hour search on the web.
If anyone has any ideas, it would be greatly appreciated.
Thanx loads,
nora-ca

June 20, 2011 at 2:30 pm
(183) tiki says:

8500L bought 4 yrs ago at closeout discount store after company changed hands and they pushed all their stock out of market – venturi tubes corroded and broke away from burner. brass burner no longer circulating flame so replaced it with universal h bar assembly(char-broil- part stainless – nothing special) – had to shear off the burner mounts b/c they came pre-assembled onto grill bottom. Out popped old in went new and for $35 i think im good to go for another few years. Grill body and grates still in shape and porcelain racks remain to die for.

Ignitor did KO last year did not venture to replace that.

September 1, 2011 at 2:57 am
(184) Sam says:

need a part# for the great outdoors grill valves replacement for AL000104

October 17, 2011 at 7:06 pm
(185) Steve S. says:

I bought the GO Blackstone model in Aug. 2002 (for $300) and love it. The quality is superior to others and I have not replaced any part. Lighter even still works. I now work for a company which installs, cleans, and repairs barbecue grills and I am even more impressed with GO. My advice: brush off grill grate after each use (while still hot) to avoid grease buildup and keep burners free of buildup to avoid rusting. Happy grilling!

January 10, 2012 at 4:53 pm
(186) clint ford says:

we purchased our model 8500L grill from Lowes in Jun 03.
Best grill ever owned. The brass burner did last 4 yrs. CFM
made a no charge replacement of burner and tubes.
Now 4 yr later we need another burner. I want to find a new burner if possible and will keep hitting the redial to
CFM.
Last resort will be buy replacement and make fit.

June 2, 2012 at 10:37 pm
(187) JohnA says:

I convinced my wife to buy a Great Outdoors BBQ …some 15-16 years ago, we moved it with us to NJ 11 years ago, and yes I’ve rebuilt it…but only once, a couple of years ago. Took the entire unit apart including each bolt…power washed it and reassembled…replace the burner (with the available cast iron from CLAGrills) as well as the burner grate, but my ignitor still works…lights first time almost every time…never more then three clicks…I can’t speak for others, but I’m keeping the thing…as long as I can…wife want’s a Weber…but I’m holding on to my GO…

June 20, 2012 at 8:18 pm
(188) hernan says:

i’ve owned a great outdoors for 12 years….. it had something no other grill has (a brass burner). but it went south with a hole that developed from inside out. since then i’ve been using cheap burners that last 1yr or less. who has that burner???

June 25, 2012 at 11:46 am
(189) Gary E Camp says:

I have had the G.O. Blackstone 1000 for 12 years now and am just now ordering parts for it. Mine was made in Joplin MO. It has been a great grill.

July 20, 2012 at 12:31 pm
(190) Richard H. says:

I bought my Great Outdoors grill from WalMart back in 2000. I assembled grills for Lowes and saw many grills and have seen them come back after some use. I will say that this Great Outdoors Grill is the best grill I have ever owned. The porcelain grates on my grill after all these years are wonderful. When I go to grill after lighting the grill I just use a brush and after a few swipes the grates are just as they were the day I bought the grill. I’ve never seen anything like the grates. I’ve replaced a few parts over the years, but the Brass burner is still working. The only issue I have with the burner, is that it wasn’t quite long enough for the grill body, which left around 3″ on each side without much direct burner heat. Other than that, after 12 years it is still going strong.

July 29, 2012 at 12:25 pm
(191) Part timer says:

Bought a basic Great outdoors grill per consumer reports best buy catagory aprx 12 yrs ago. Only fault is the ignitor box rusted and failed. 12 buck for a replacemnt from amazon. no tax no shipping charge.
I want to buy another but cant find one. Got my orginal from Home Depot. Search shows home depot. but the web page does n ot show a grill by the great outdoors company. Where did you go Great outdoord grill company??

June 5, 2013 at 12:57 pm
(192) Colin says:

Bought the model 7000 eleven years ago. Its been a good grill and has lived outside in Charlotte,NC the whole time covered maybe half dogs keep eating the covers. Just ordered a replacement burner tubes and grates for 138.00. In my mind the replacement parts cost of 138 plus the original cost of 375.00 equals 513 which is pretty cheap for what will be 20 years of use. The grill has a cast aluminum stand and body which is indestructable all the bits are consumables as far as I can see.
The ignitor stopped working years ago but so what drop a match in it and turn on the gas.

August 19, 2013 at 10:49 am
(193) Sherrie Morrin says:

Since you are the most recent comment to date, I figured I would ask you. I have the original receipt, manual and the grill is 9 yrs old. I am trying to contact The Great Outdoors Grill Company who will warranty all cast-aluminum parts for 75 yrs but the phone number is no long good, information has no such listing and the company that they are a part of CFM is not able to be found. Awesome grill, awesome warranty, (so I thought but now they are no where to be found) and it appears I am now forced to buy parts that are not the exact fit for my grill. Anyone had any information RECENTLY that will assist me. I hate to pay for parts are are warranteed for 75 yrs.

September 30, 2013 at 2:29 pm
(194) Eric says:

I purchased a two burner Great Outdoors grill way back in 2003. It lately has been sputtering low flames and I thought it was finally dead after 10 years of service. As a last ditch effort, I cleaned out the bottom of the grill and cleaned the burners……..now it’s working like new. This grill keeps going and going and going!

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